Customer Assistance and Information...............8-2
Customer Satisfaction Procedure......................8-2
Online Owner Center......................................8-4
Customer Assistance for Text Telephone
(TTY) Users...............................................8-5
Customer Assistance Offices............................8-5
GM Mobility Reimbursement Program................8-6
Roadside Assistance Program..........................8-6
Scheduling Service Appointments.....................8-9
Courtesy Transportation Program......................8-9
Collision Damage Repair................................8-10Reporting Safety Defects................................8-14
Reporting Safety Defects to the United States
Government..............................................8-14
Reporting Safety Defects to the Canadian
Government..............................................8-14
Reporting Safety Defects to
General Motors.........................................8-14
Service Publications Ordering Information.........8-15
Vehicle Data Recording and Privacy................8-16
Event Data Recorders...................................8-16
OnStar
®......................................................8-17
Navigation System........................................8-17
Radio Frequency Identification (RFID)..............8-18
Radio Frequency Statement...........................8-18
Section 8 Customer Assistance Information
8-1
Important:EDR data is recorded by your vehicle only
if a non-trivial crash situation occurs; no data is recorded
by the EDR under normal driving conditions and no
personal data (e.g., name, gender, age, and crash
location) is recorded. However, other parties, such as law
enforcement, could combine the EDR data with the type
of personally identifying data routinely acquired during a
crash investigation.
To read data recorded by an EDR, special equipment
is required, and access to the vehicle or the EDR is
needed. In addition to the vehicle manufacturer, other
parties, such as law enforcement, that have the special
equipment, can read the information if they have access
to the vehicle or the EDR.
GM will not access this data or share it with others
except: with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee; in
response to an official request of police or similar
government office; as part of GM’s defense of litigation
through the discovery process; or, as required by law.
Data that GM collects or receives may also be used for
GM research needs or may be made available to others
for research purposes, where a need is shown and the
data is not tied to a specific vehicle or vehicle owner.OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and use.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
8-17
N
Navigation System, Privacy..............................8-17
New Vehicle Break-In......................................3-22
Noise Control System, Tampering......................6-47
O
Odometer......................................................4-22
Trip ...........................................................4-22
Off-Road
Recovery..................................................... 5-8
Oil
Engine.......................................................6-15
Engine Oil Life System.................................6-18
Pressure Gage............................................4-34
Pressure Light.............................................4-35
Older Children, Restraints................................2-30
Online Owner Center........................................ 8-4
OnStar, Privacy..............................................8-17
Outlet Adjustment............................................4-17Outlets
Accessory Power.........................................4-14
Outside
Convex Mirror.............................................3-41
Heated Mirrors............................................3-42
Manual Mirrors............................................3-40
Power Mirrors.............................................3-41
Towing Mirrors............................................3-40
Owner Checks and Services.............................. 7-9
Owners, Canadian.............................................. iii
P
Paint, Damage..............................................6-102
Park
Shifting Into................................................3-36
Shifting Out of............................................3-37
Parking
Brake........................................................3-35
Over Things That Burn.................................3-38
Passenger Airbag Status Indicator.....................4-26
9
Passenger Sensing System..............................2-72
Passing........................................................... 5-9
PASS-Key
®III+ Electronic Immobilizer...............3-20
PASS-Key®III+ Electronic Immobilizer
Operation...................................................3-20
Perchlorate Materials Requirements, California...... 6-4
Power
Door Locks.................................................. 3-9
Retained Accessory (RAP)............................3-23
Seat ............................................................ 2-3
Steering Fluid.............................................6-35
Windows....................................................3-17
Pregnancy, Using Safety Belts..........................2-29
Privacy..........................................................8-16
Navigation System.......................................8-17
OnStar .......................................................8-17
Radio Frequency Identification (RFID).............8-18
Program
Courtesy Transportation.................................. 8-9
Programmable Automatic Door Locks.................3-10
Proposition 65 Warning, California....................... 6-4
R
Radio Frequency
Identification (RFID).....................................8-18
Statement...................................................8-18
Radio(s)........................................................4-62
Radios
Reception...................................................4-77
Setting the Clock.........................................4-60
Theft-Deterrent............................................4-76
Reading Lamps..............................................4-13
Rear Air Conditioning and Heating System.........4-19
Rear Axle......................................................6-46
Locking........................................................ 5-7
Rear Door Security Locks................................3-11
Rear Doors....................................................3-15
Rear Heating System......................................4-18
Rear Seat Operation......................................... 2-6
Rearview Mirrors.............................................3-40
Reclining Seatbacks.......................................... 2-4
Recommended Fluids and Lubricants.................7-11
10