2010 FORD FUSION HYBRID ECU

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined on the first page of theCustomer Assistancesection,
you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation and your
claim is eligible, you may participate in the arbitration process. An
arbitration hearing will be scheduled so that you can present your case
in an informal setting before an impartial person. The arbitrator will
consider the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to accept the
BBB AUTO LINE decision, Ford must abide by the accepted decision as
well. Disputes submitted to the BBB AUTO LINE program are usually
decided within forty days after you file your claim with the BBB.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
Customer Assistance
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SERVICE RECOMMENDATIONS
To help you service your vehicle, we providescheduled maintenance
informationwhich makes tracking routine service easy.
If your vehicle requires professional service, your authorized dealer can
provide the necessary parts and service. Check yourWarranty
Guide/Customer Information Guideto find out which parts and
services are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Motorcraftparts are designed and built to
provide the best performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE
•Do not work on a hot engine.
•Make sure that nothing gets caught in moving parts.
•Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
•Keep all open flames and other burning material (such as cigarettes)
away from the battery and all fuel related parts.
High voltage information
WARNING:Exposure to high voltage may result in severe
personal injury or death. High voltage components must be
serviced by a trained service technician.
Your vehicle consists of various high voltage components and wiring. All
of the high voltage power flows through specific wiring assemblies which
are labeled as such and/or are covered with a solid orange convolute or
orange stripe tape. Do not come in contact with these components.
Working with the engine off
1. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
2. Turn off the engine and remove the key.
3. Block the wheels to prevent the vehicle from moving unexpectedly.
Working with the engine on
1. Set the parking brake and shift to P (Park).
2. Block the wheels.
Maintenance and Specifications
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To prolong the life of the wiper blades, it is highly recommended to
scrape off the ice on the windshield before turning on the wipers. The
layer of ice has many sharp edges and can damage the micro edge of the
wiper rubber element.
ENGINE OIL
Checking the engine oil
Refer to thescheduled maintenance informationfor the appropriate
intervals for checking the engine oil.
1. Make sure the vehicle is on level ground.
2. Turn the engine off and wait 15 minutes for the oil to drain into the
oil pan.
3. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
4. Open the hood. Protect yourself from engine heat.
5. Locate and carefully remove the engine oil level dipstick.
6. Wipe the dipstick clean. Insert the dipstick fully, then remove it again.
•If the oil level is within the lower and upper holes/lines, the oil level is
acceptable.DO NOT ADD OIL.
•If the oil level is below the lower hole/line, engineoil must be added
to raise the level within the normal operating range.
•If required, add engine oil to the engine. Refer toAdding engine oil
in this chapter.
Maintenance and Specifications
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Peace of mind
Remote start
Vehicle security systems
Wheel locks
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Consult your authorized dealer for
specific weight information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems — such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
•Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use.
•To avoid interference with other vehicle functions, such as anti-lock
braking systems, amateur radio users who install radios and antennas
onto their vehicle should not locate the Amateur Radio Antennas in
the area of the driver’s side hood.
•Electrical or electronic accessories or components that are added to
the vehicle by the authorized dealer or the owner may adversely affect
battery performance and durability.
Accessories
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Recommendations for
attaching safety restraints for
children ......................................164
Relays ................................238, 245
Remote entry system ...............109
illuminated entry ............111, 113
locking/unlocking
doors ................................109–110
opening the trunk ...................110
panic alarm .............................110
replacement/additional
transmitters .............................111
replacing the batteries ...........111
Reverse sensing system ...........224
Roadside assistance ..................236
S
Safety belts (see Safety
restraints) ..........132, 135, 137–139
Safety Canopy ...........................155
Safety defects, reporting ..........266
Safety restraints ...............132, 135,
137–139
Belt-Minder...........................141
extension assembly ................140
for adults .........................137–139
for children .............................161
Occupant Classification
Sensor ......................................133
warning light and chime ........140
Safety restraints - LATCH
anchors ......................................172
Safety seats for children ..........166
Safety Compliance
Certification Label ....................305
Satellite Radio .............................51Satellite Radio Information ........64
Scheduled Maintenance Guide
Normal Scheduled
Maintenance and Log .............312
Special Operating
Conditions ...............................318
What Maintenance Schedule
Should You Follow? ................311
Seats ..........................................121
child safety seats ....................166
front seats ...............................124
heated ......................................127
SecuriCode keyless entry
system ........................................114
SecuriLock passive anti-theft
system ........................................115
Servicing your vehicle ..............274
Side air curtain .........................158
SOS Post Crash Alert ...............161
Spark plugs, specifications ......301,
304
Specification chart,
lubricants ...................................302
Speed control ..............................96
Starting your vehicle ........209, 211
jump starting ..........................253
Steering
speed sensitive .......................221
Steering wheel
controls ......................................98
tilting .........................................87
Stereo
CD-MP3 .....................................51
SYNC..........................................67
Index
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