ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Customer Information Guide
for information on:
•coverage period
•exact fuel amounts
Roadside Emergencies
292
2010 Flex(471)
Owners Guide, 1st Printing
USA(fus)
Engine ........................................382
cleaning ...................................336
coolant .....................................354
fail-safe cooling .......................359
idle speed control ...................352
lubrication specifications .......379
refill capacities ........................379
service points ..................345–346
Engine block heater .................258
Engine oil ..................................349
change oil soon warning,
message center .......................349
checking and adding ..............349
dipstick ....................................349
filter, specifications ........351, 378
recommendations ...................351
refill capacities ........................379
specifications ..........................379
Event data recording ....................7
Exhaust fumes ..........................258
F
Fail safe cooling ........................359
Family entertainment system ....46
Fleet MyKey programming ......143
Fluid capacities .........................379
Fog lamps ....................................81
Four-Wheel Drive vehicles
driving off road .......................286
Freezer ........................................97
Fuel ............................................361
calculating fuel
economy ............................20, 367
cap ...........................................363
capacity ...................................379
choosing the right fuel ...........364comparisons with EPA fuel
economy estimates .................370
detergent in fuel .....................365
filler funnel .............................365
filling your vehicle with
fuel ...........................361, 363, 367
filter, specifications ........361, 378
fuel pump shut-off ..................294
improving fuel economy ........367
octane rating ...................364, 382
quality ......................................365
running out of fuel .........319, 365
safety information relating to
automotive fuels .....................361
Fuses ..........................................294
G
Garage door opener ..................109
Gas cap (see Fuel cap) ............363
Gas mileage
(see Fuel economy) .................367
Gauges .........................................16
H
Hazard flashers .........................293
Head restraints .................160, 162
Headlamps ...................................80
aiming ..................................82–83
autolamp system .......................80
bulb specifications ....................86
daytime running lights .............82
flash to pass ..............................81
high beam .................................81
replacing bulbs .........................87
turning on and off ....................80
Heating
heating and air conditioning
system ...........................68, 71, 74
Index
393
2010 Flex(471)
Owners Guide, 1st Printing
USA(fus)
