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•The wheel hub ends must be covered to prevent loss of axle lubricant
and entrance of other contaminants. If the axle shafts are not
removed, removal of the driveshaft is required.
Note:To avoid transmission damage, vehicles should not be towed even
a short distance without suspending rear wheels or removing the axle
shaft or driveshaft.
Note:In the event the chassis is equipped with a tandem axle and the
vehicle is to be towed from the front, the forward rear axle may be
raised to clear the road surface and secured to the frame by chains or
U-bolts, allowing only the rear rear axle to contact the road surface. Axle
shafts must be removed from the rear rear axle assembly. The wheel hub
ends must be covered to prevent loss of axle lubricant and entrance of
contaminants. Use extreme care in securing the chains or U-bolts to
avoid possible damage to the brake lines, hoses or other components.
Towing vehicles equipped with a driver-controlled differential lock
Note:If the vehicle must be towed to a service facility with the drive
axle wheels on the ground, it is necessary to remove the axle shafts
before the vehicle is towed.
1. Shift collar in the locked position
2. Actuator assembly and shift fork
3. Axle shaft
4. Interference between the shift
collar and housing
5. Shift collar in the unlocked
position
6. Outer splines - axle shaft to collar
7. Shift collar and differential case
splines
8. Inner splines - axle shaft to side
gear
9. Side gear
10. Differential (plain) case half
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4. If tapered dowels are required, install them at each stud and into the
flange of the axle shaft. Use a punch or drift and hammer, if needed.
5. Install the fasteners and tighten to correct torque value. Refer to the
Service Manual.
Towing the vehicle with the rear wheels suspended
Note:To avoid damage to the cab roof or air deflector when towing the
vehicle backward (rear wheels suspended) the air deflector must be
removed.
Whenever possible, it is preferable to tow a disabled vehicle from the
rear by raising the rear of the chassis. When towing a vehicle with the
rear of the chassis suspended, the front wheels must be locked in the
straight-ahead position.
Vehicles equipped with a manual transmission must have at least 1.0 pint
(0.5L) of transmission fluid drained from the case. This will prevent the
transmission fluid from entering the clutch housing and fluid saturating
the clutch discs. Make sure that the transmission fluid is replaced before
the vehicle is returned to service.
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GETTING THE SERVICES YOU NEED
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. It is preferred that you return to the authorized
dealer where your vehicle was purchased when warranty repairs are
needed. However, you may also take your vehicle to another Ford Motor
Company or Ford of Canada dealership authorized for warranty repairs.
Please note that certain warranty repairs require special training and/or
equipment, so not all dealers are authorized to perform all warranty
repairs. That means that depending on the warranty repair needed, the
vehicle may need to be taken to another dealer. If a particular dealership
cannot assist you, then contact the Commercial Vehicle Hotline.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Commercial Vehicle Hotline.
Away from home
If you own a F-650 or F-750 and need more help than the dealership can
provide after following the steps provided above call the Ford Fleet and
Commercial Vehicle Hotline.
In the United States:
Ford Motor Company
Commercial Vehicle Hotline
1655 Fairlane Circle
Allen Park, MI 48101
800-782-8627 (option #3)
(TDD for the hearing impaired: 1-800-232-5952)
www.fleet.ford.com
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
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In order to help you service your Ford vehicle, please have the following
information available when contacting the Commercial Vehicle Hotline:
•Your telephone number (home and business)
•The name of the dealer and the city where the dealership is located
•The year and make of your vehicle
•The date of vehicle purchase
•The current odometer reading
•The vehicle identification number (VIN)
Additional assistance
If you still have a complaint involving a warranty dispute, you must
directly notify Ford in writing before pursuing remedies under your
state’s warranty laws. Ford is also allowed a final repair attempt in some
states.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle’s applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 18,000 miles (29,000 km), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
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In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
GETTING ASSISTANCE OUTSIDE THE U.S AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find diesel fuel.
If you cannot find diesel fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a regional
office or owner relations/customer relationship office.
The use of low quality diesel fuel may affect your emissions control
system and may cause engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel. In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
Ford dealerships outside of the US & Canada may be unable to support
the F–650/750 due to the specialized training and servicing requirements
of these vehicles. If your vehicle must be serviced while you are traveling
or living in Central or South America, the Caribbean, or the Middle East,
contact the nearest Ford dealership. If the dealership cannot help you,
write or call:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Export Operations.
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ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or call:
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
Obtaining a French owner’s guide
French Owner’s Guides can be obtained from your authorized dealer or
by writing to:
Ford Motor Company of Canada, Limited
Service Publications CHQ202
The Canadian Road
P.O. Box 2000
Oakville, ON, Canada
L6J 5E4
REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has
a defect which could cause a crash
or could cause injury or death, you
should immediately inform the
National Highway Traffic Safety
Administration (NHTSA) in addition to notifying Ford Motor Company.
If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or Ford Motor
Company.
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GENERAL SERVICING GUIDELINES AND PRECAUTIONS
As with any machine, care should be taken to avoid being injured when
performing maintenance, repairs or system checks. Improper or
incomplete service could result in the vehicle not working properly
which, in turn, may result in personal injury or damage to the vehicle or
equipment. It is the operator’s responsibility to see that the vehicle
receives proper care and maintenance. If you have any questions about
performing some service, have the service done by a qualified technician.
Servicing guidelines
When servicing your vehicle, always:
•turn off the ignition unless the particular procedure calls for the
engine to be running.
•set the parking brake or chock the wheels.
•use support stands, not a jack, whenever you must be under a raised
vehicle.
•do not smoke.
•wear safety glasses for eye protection.
•operate the engine in a well-ventilated area
•do not work on the brakes or the clutch unless the proper precautions
are taken to avoid inhaling friction material dust.
•do not wear loose-fitting clothing, hanging jewelry, watches or rings.
•avoid contact with hot metal parts. Allow the hot components to cool
before working with, or around them.
Quality service parts are available through your dealer. If dealer parts are
not used, the owner must make sure that the parts that are being used
are equivalent quality to dealer parts.
WARNING:The use of inferior parts can adversely affect the
quality and reliability of your vehicle which, in turn, can result in
property damage, personal injury or death.
Note:To avoid damage to the vehicle’s electrical components, disconnect
the positive (+) and negative (-) battery cables prior to electric welding.
Attach the welder ground cable as close as possible to the part being
welded. If it is necessary to weld close to an electrical component, it is
recommended that the electronic component be temporarily removed.
Follow the periodic lubrication procedures and regular inspection
intervals as outlined. Have your dealer or service center inspect your
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vehicle at least once a year. Remember that regular maintenance and
replacement of worn components will usually prevent serious problems
from developing later.
WARNING:Making modifications to various parts, components
and systems of the vehicle, such as brake and steering systems
can adversely affect the quality, reliability and operation of your vehicle
and could result in property damage, personal injury or death. Such
modifications must be avoided.
The lubrication intervals present a good opportunity to inspect the
vehicle. It is suggested that the various points listed herein be checked
at the lubrication or other recommended intervals.
WARNING:Failure to properly perform maintenance and
servicing procedures could result in vehicle damage, personal
injury or death.
If the owner/operator of the vehicle is a skilled technician and intends on
performing the vehicle maintenance and service, he is strongly urged to
purchase a service manual.
WARNING:Take care when performing any maintenance,
system check or service on your vehicle. Some of the materials
may also be hazardous if used, serviced or handled improperly and
could result in property damage, personal injury or death.
Air conditioning system checks
Have your air conditioning system checked each spring. The refrigerant
charge, cleanliness of the condenser-evaporator cores and belt condition
are essential to air conditioning performance.
When the air conditioning system is being used daily, remove the fresh
air filter (if equipped) once each season and check for dirt, lint, etc.
Replace the filter if necessary. Vehicles operating in unusually dusty
conditions may require inspecting and replacing the fresh air filter more
often.
Front axle - general service information
Maintaining the front axle alignment to specifications is very important
and should only be performed by a qualified technician. Toe-in
adjustment is particularly important with radial tires.
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