ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
• 24-hours, seven days a week
• for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
• a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
• battery jump start
• lock-out assistance (key replacement cost is the customer’s
responsibility)
• fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
• winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
• towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Customer Information Guide
for information on:
• coverage period
• exact fuel amounts Roadside Emergencies
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Fuse/Relay
Location Fuse Amp
Rating Protected Circuits
74 20A** Gasoline engines: Vehicle power
(VPWR): Heated exhaust gas oxygen
sensor, CMS, Mass air flow sensor,
Electronic vapor management valve,
CMCV, Variable cam timing, IMTV
Diesel engine: VPWR: Engine loads
75 5A** Back-up relay coil power
76 20A** Gasoline engines: VPWR: PCM
Diesel engine: VPWR: ECM
77 10A** ABS module logic
* Cartridge fuses ** Mini fuses
CHANGING A FLAT TIRE
If you get a flat tire while driving:
• do not brake heavily.
• gradually decrease the vehicle’s speed.
• hold the steering wheel firmly.
• slowly move to a safe place on the side of the road.
Your vehicle may be equipped with a conventional spare tire that is
different in one or more of the following: type, brand, size, speed rating
and tread design. If this is the case, this dissimilar spare tire is still rated
for your vehicle loads (GAWR and GVWR). Temporary spare tires are not
equipped with Tire Pressure Monitor System (TPMS) sensors if the
system is present.
WARNING: The use of tire sealant may damage your Tire
Pressure Monitoring System (if equipped) and should not be
used.
WARNING: If your vehicle is equipped with a Tire Pressure
Monitoring System, refer to Tire Pressure Monitoring System
(TPMS) in the Tires, Wheels and Loading chapter for more
information. If the tire pressure monitor sensor becomes damaged, it
will no longer function. Roadside Emergencies
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Dissimilar spare tire/wheel information
WARNING: Failure to follow these guidelines could result in an
increased risk of loss of vehicle control, injury or death.
If you have a dissimilar spare tire/wheel, then it is intended for
temporary use only. This means that if you need to use it, you should
replace it as soon as possible with a road tire/wheel that is the same size
and type as the road tires and wheels that were originally provided by
Ford. If the dissimilar spare tire or wheel is damaged, it should be
replaced rather than repaired.
A dissimilar spare tire/wheel is defined as a spare tire and/or wheel that
is different in brand, size or appearance from the road tires and wheels
and can be one of three types:
1. T-type mini-spare: This spare tire begins with the letter “T” for tire
size and may have “Temporary Use Only” molded in the sidewall
2. Full-size dissimilar spare with label on wheel: This spare tire has
a label on the wheel that states: “THIS TIRE AND WHEEL FOR
TEMPORARY USE ONLY”
When driving with one of the dissimilar spare tires listed above, do not:
• Exceed 50 mph (80 km/h)
• Load the vehicle beyond maximum vehicle load rating listed on the
Safety Compliance Label
• Use snow chains on the end of the vehicle with the dissimilar spare
tire
• Use more than one dissimilar spare tire at a time
• Use commercial car washing equipment
• Try to repair the dissimilar spare tire
Use of one of the dissimilar spare tires listed above at any one wheel
location can lead to impairment of the following:
• Handling, stability and braking performance
• Comfort and noise
• Ground clearance and parking at curbs
• Winter weather driving capability
• Wet weather driving capability
It is not recommended that the vehicle be operated in 4WD modes with
a temporary emergency spare tire. If 4WD operation is necessary, do not
operate above speeds of 10 mph (16 km/h) or for distances above
50 miles (80 km).Roadside Emergencies
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3. Full-size dissimilar spare without label on wheel
When driving with the full-size dissimilar spare tire/wheel, do not:
• Exceed 70 mph (113 km/h)
• Use more than one dissimilar spare tire/wheel at a time
• Use commercial car washing equipment
• Use snow chains on the end of the vehicle with the dissimilar spare
tire/wheel
The usage of a full-size dissimilar spare tire/wheel can lead to
impairment of the following:
• Handling, stability and braking performance
• Comfort and noise
• Ground clearance and parking at curbs
• Winter weather driving capability
• Wet weather driving capability
• All-Wheel driving capability (if applicable)
• Load leveling adjustment (if applicable)
When driving with the full-size dissimilar spare tire/wheel additional
caution should be given to:
• Towing a trailer
• Driving vehicles equipped with a camper body
• Driving vehicles with a load on the cargo rack
Drive cautiously when using a full-size dissimilar spare tire/wheel and
seek service as soon as possible.
Spare tire information
Note: If your vehicle is equipped the tire pressure monitoring system
(TPMS), the system indicator light will illuminate when the spare is in
use. To restore the full functionality of the TPMS system, all road wheels
equipped with the tire pressure monitoring sensors must be mounted on
the vehicle.
If your vehicle is equipped with TPMS, have a flat tire serviced by an
authorized dealer in order to prevent damage to the TPMS sensor; refer
to Tire Pressure Monitoring System (TPMS) in the Tires, Wheel and
Loading chapter. Replace the spare tire with the road tire as soon as
possible. Roadside Emergencies
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Stopping and securing the vehicle
WARNING: To help prevent the vehicle from moving when you
change a tire, be sure the parking brake is set, then block (in
both directions) the wheel that is diagonally opposite to the tire being
changed.
Refer to the instruction sheet (located in the glove box) for detailed tire
change instructions.
Park on a level surface, activate
hazard flashers and set the parking
brake.
• Automatic transmission: Place
gearshift lever in P (Park).
• Manual transmission: Place
gearshift lever in R (Reverse).
• Electronic Shift-On-the-Fly
(ESOF) 4x4: Place transfer case
in 4x4 HIGH or 4x4 LOW before
turning off the engine.
• Manual shift transfer case 4x4: Place transfer case in 4H or 4L.
Location of the spare tire and tools
If your vehicle is equipped with a spare tire, jack and associated tools,
refer to the following table for their locations:
Tool Location
Spare tire (pick-up trucks only) Under the vehicle, just forward of
the rear bumper
Jack Regular cab and Crew Cab:
Fastened to floor pan behind
rearmost seat on passenger side
SuperCab: Under rear bench seat
on passenger sideRoadside Emergencies
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Tool Location
Jack handle, lug wrench, lug
wrench extension (only available
on Dual Rear Wheel [DRW]
vehicles) and wheel chock (only
available on Single Rear Wheel
[SRW] vehicles equipped with a
diesel engine) Regular cab: Fastened to floor
behind driver seat
SuperCab: Fastened to floor under
rear seat
Crew Cab: Fastened to floor
behind rear seat at driver side
Key and spare tire lock In the glove box
Jack instruction sheet Under the jack tool kit
Removing the spare tire (with spare tire carrier only)
1. The following tools are required to remove the spare tire:
• one handle extension and two
typical extensions. To assemble,
align button with hole and slide
parts together. To disconnect,
depress button and pull apart.
• one wheel nut wrench. Slide over
square end of jack handle.
• Vehicles equipped with dual
rear wheels, insert the lug
wrench extension into the lug
wrench to reach the lug nuts. Roadside Emergencies
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2. Attach the spare tire lock key (A)
to the jack handle (B).
3. Fully insert the jack handle (with
one extension) through the bumper
hole and into the guide tube. The
key and lock will engage with a
slight push and counterclockwise
turn. Some resistance will be felt
when turning the jack handle
assembly.
4. Turn the handle counterclockwise
and lower the spare tire until you
can slide the tire rearward and the
cable is slack.
5. Remove the retainer through the center of the wheel.
Tire change procedure
WARNING: When one of the rear wheels is off the ground, the
transmission alone will not prevent the vehicle from moving or
slipping off the jack, even if the transmission is in P (Park) (automatic
transmission) or R (Reverse) (manual transmission). To help prevent
the vehicle from moving when you change the tire, be sure that the
parking brake is set and the diagonally opposite wheel is blocked.
WARNING: To prevent the vehicle from moving when you
change a tire, be sure the parking brake is set, then block (in
both directions) the wheel that is diagonally opposite (other side and
end of the vehicle) to the tire being changed.
WARNING: If the vehicle slips off the jack, you or someone else
could be seriously injured.Roadside Emergencies
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WARNING: Do not attempt to change a tire on the side of the
vehicle close to moving traffic. Pull far enough off the road to
avoid the danger of being hit when operating the jack or changing the
wheel.
Note: Passengers should not remain in the vehicle when the vehicle is
being jacked.
1. Turn engine off and block the
wheel that is diagonally opposite of
the flat tire using the wheel chock,
if equipped. If the vehicle is a
4x4, lock the manual hub on the
wheel.
2. Remove the jack, jack handle, lug wrench and spare tire from the
stowage locations.
3. Use the tip of the lug wrench to remove any wheel trim.
4. Loosen each wheel lug nut one-half turn counterclockwise but do not
remove them until the wheel is raised off the ground.
The following steps apply to F–250/F–350 Single Rear Wheel
(SRW) vehicles only:
5. Insert the hooked end of the jack
handle into the jack and use the
handle to slide the jack under the
vehicle.
6. Position the jack according to the
following guides:
• Front (4x2) Roadside Emergencies
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