ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Customer Information Guide
for information on:
•coverage period
•exact fuel amounts
Roadside Emergencies
305
2010 Explorer(exp)
Owners Guide(own2002), 1st Printing
USA(fus)
idle speed control ...................359
lubrication specifications .......385
refill capacities ........................385
service points ..................350–351
starting after a collision .........307
Engine block heater .................274
Engine oil ..................................354
checking and adding ..............354
dipstick ....................................354
filter, specifications ........357, 384
recommendations ...................357
refill capacities ........................385
specifications ..........................385
Event data recording ....................7
Exhaust fumes ..........................273
F
Fail safe cooling ........................366
Family entertainment system ....66
Fluid capacities .........................385
Fog lamps ..................................107
Four-Wheel Drive vehicles .......294
driving off road .......................296
indicator light .........................294
preparing to drive your
vehicle .....................................284
Fuel ............................................367
calculating fuel
economy ......................27, 32, 374
cap ...........................................370
capacity ...................................385
choosing the right fuel ...........371
comparisons with EPA fuel
economy estimates .................377
detergent in fuel .....................372
filler funnel .............................372
filling your vehicle with
fuel ...........................367, 370, 374filter, specifications ........367, 384
fuel pump shut-off switch .....307
improving fuel economy ........374
octane rating ...................371, 390
quality ......................................372
running out of fuel .........325, 372
safety information relating to
automotive fuels .....................367
Fuses ..................................308–309
G
Garage door opener ..........120, 133
Gas cap (see Fuel cap) ............370
Gas mileage
(see Fuel economy) .................374
Gauges .........................................18
GAWR (Gross Axle Weight
Rating)
calculating ...............................262
GVWR (Gross Vehicle Weight
Rating)
calculating ...............................262
H
Hazard flashers .........................306
Headlamps .................................106
aiming ......................................108
bulb specifications ..................112
daytime running lights ...........107
flash to pass ............................108
high beam ...............................107
turning on and off ..................106
Heating
heating and air conditioning
system ...............................99, 101
Homelink wireless control
system ........................................134
Index
400
2010 Explorer(exp)
Owners Guide(own2002), 1st Printing
USA(fus)
