ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
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CHANGING THE TIRES
If you get a flat tire while driving, do not apply the brake heavily.
Instead, gradually decrease your speed. Hold the steering wheel firmly
and slowly move to a safe place on the side of the road.
Note:The tire pressure monitoring system (TPMS) indicator light will
illuminate when the spare tire is in use. To restore the full functionality
of the monitoring system, all road wheels equipped with tire pressure
monitoring sensors must be mounted on the vehicle.
Have a flat serviced by an authorized dealer in order to prevent damage
to the TPMS sensors, refer toTire pressure monitoring system
(TPMS)in theTires, Wheels and Loadingchapter. Replace the spare
tire with a road tire as soon as possible. During repairing or replacing of
the flat tire, have the authorized dealer inspect the TPMS sensor for
damage.
WARNING:The use of tire sealants may damage your Tire
Pressure Monitoring System and should not be used.
WARNING:Refer toTire pressure monitoring system (TPMS)
in theTires, Wheels and Loadingchapter for important
information. If the tire pressure monitor sensor becomes damaged, it
will no longer function.
Dissimilar spare tire/wheel information
WARNING:Failure to follow these guidelines could result in an
increased risk of loss of vehicle control, injury or death.
If you have a dissimilar spare tire/wheel, then it is intended for
temporary use only. This means that if you need to use it, you should
replace it as soon as possible with a road tire/wheel that is the same size
and type as the road tires and wheels that were originally provided by
Ford. If the dissimilar spare tire or wheel is damaged, it should be
replaced rather than repaired.
A dissimilar spare tire/wheel is defined as a spare tire and/or wheel that
is different in brand, size or appearance from the road tires and wheels
and can be one of three types:
1.T-type mini-spare:This spare tire begins with the letter “T” for tire
size and may have “Temporary Use Only” molded in the sidewall
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•Never use the front or rear
differential as a jacking point.
WARNING:To lessen the risk of personal injury, do not put any
part of your body under the vehicle while changing a tire. Do not
start the engine when your vehicle is on the jack. The jack is only
meant for changing the tire.
7. Remove the lug nuts with the lug wrench.
8. Replace the flat tire with the spare tire, making sure the valve stem is
facing outward. Reinstall the lug nuts until the wheel is snug against the
hub. Do not fully tighten the lug nuts until the wheel has been lowered.
9. Lower the wheel by turning the jack handle counterclockwise.
10. Remove the jack and fully
tighten the lug nuts in the order
shown and reinstall the wheel cover.
Refer toWheel lug nut torque
specificationslater in this chapter
for the proper lug nut torque
specification.
11. Unblock the wheels.
12. Put flat tire, jack, lug wrench
and tools away. Make sure the jack
bag is properly reinstalled around the jack and tools assembly tray with
the strap securely fastened. Be sure to tighten the wing nut sufficiently
so it does not rattle when you drive.
13. Turn on the air suspension system (if equipped). Refer toMessage
centerin theInstrument Clusterchapter for instructions on turning the
air suspension system on.
Stowing the spare tire
1. Lay the tire on the ground, near the rear of the vehicle, with the valve
stem side facing up.
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2. Slide the wheel partially under
the vehicle and install the retainer
through the wheel center. If
equipped, you may have to remove
the wheel center cap prior to
pushing the retainer through the
center of the wheel. To remove the
center cap, press it off with the jack
tool from the inner side of the
wheel. After doing so, pull on the
cable to align the components at the
end of the cable.
3. Assemble the jack handle and
winch extension (as shown in
illustration), then insert the winch
extension through the access hole
behind the 3rd row seat and engage the winch.
4. Turn the jack handle clockwise until the tire is raised to its stowed
position underneath the vehicle. The wrench will become harder to turn
and the spare tire winch will ratchet or slip when the tire is raised to
maximum tightness. A clicking sound will be heard from the winch
indicating that the tire is properly stowed.
5. Disassemble the jack tool and winch extension and snap them back
into the tool tray. Reinstall the jack bag properly around the jack and
tool assembly tray, making sure the strap is securely fastened. Close the
access hole with the rubber plug. Reinstall the tray into the vehicle and
secure it with the wing nut (turn clockwise until tight).
WHEEL LUG NUT TORQUE SPECIFICATIONS
Retighten the lug nuts to the specified torque within 100 miles (160 km)
after any wheel disturbance (tire rotation, changing a flat tire, wheel
removal, etc.).
Bolt size Wheel lug nut torque*
lb.ft. N•m
M14 x 2.0 150 200
* Torque specifications are for nut and bolt threads free of dirt and
rust. Use only Ford recommended replacement fasteners.
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•You may want to turn off the speed control in hilly terrain if
unnecessary shifting between the top gears occurs. Unnecessary
shifting of this type could result in reduced fuel economy.
•Warming up a vehicle on cold mornings is not required and may
reduce fuel economy.
•Resting your foot on the brake pedal while driving may reduce fuel
economy.
•Combine errands and minimize stop-and-go driving.
Maintenance
•Keep tires properly inflated and use only recommended size.
•Operating a vehicle with the wheels out of alignment will reduce fuel
economy.
•Use recommended engine oil. Refer toMaintenance product
specifications and capacitiesin this chapter.
•Perform all regularly scheduled maintenance items. Follow the
recommended maintenance schedule and owner maintenance checks
found inscheduled maintenance information.
Conditions
•Heavily loading a vehicle or towing a trailer may reduce fuel economy
at any speed.
•Carrying unnecessary weight may reduce fuel economy (as much as
1 mpg [0.4 km/L] is lost for every 400 lb [180 kg] of weight carried).
•Adding certain accessories to your vehicle (for example; bug
deflectors, rollbars/light bars, running boards, ski/luggage racks) may
reduce fuel economy.
•Using fuel blended with alcohol may lower fuel economy.
•Fuel economy may decrease with lower temperatures during the first
8–10 miles (12–16 km) of driving.
•Driving on flat terrain offers improved fuel economy as compared to
driving on hilly terrain.
•Transmissions give their best fuel economy when operated in the top
cruise gear and with steady pressure on the gas pedal.
•Four-wheel-drive operation (if equipped) is less fuel efficient than
two-wheel-drive operation.
•Close windows for high speed driving.
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FORD ESP EXTENDED SERVICE PLANS
More than 30 million Ford, Lincoln, and Mercury owners have discovered
the powerful protection of Ford ESP. It is the only extended service plan
backed by Ford Motor Company, and provides “peace of mind”
protection beyond the New Vehicle Limited Warranty coverage.
Up to 500+ Covered Vehicle Components
There are four, new-vehicle Extended Service Plans with different levels
of coverage. Ask you dealer for details.
PremiumCare –Our most comprehensive coverage. With over 500
covered components, this plan is so complete that we generally only
discuss what’s not covered!
ExtraCare –Covers 113 components, and includes many high-tech
items.
BaseCare –Covers 84 components.
PowertrainCare –Covers 29 critical components.
Ford ESP is honored by all Ford, Lincoln and Mercury Dealers in
the U.S. and CanadaIt’s the only extended service plan authorized and
backed by Ford Motor Company. That means you get:
•Reliable, quality service anywhere you go.
•Factory-trained technicians.
•Genuine Ford and MotorcraftParts.
Rental car reimbursement
If your vehicle is kept overnight for covered repairs,you are
eligible for rental car coverage, including Bumper-to-Bumper warranty
repairs, or manufacturer’s recalls.
Transferable coverage
If you sell your vehicle before your Ford ESP coverage expires, you can
transfer any remaining coverage to the new owner. Whenever you’re
ready to sell your car, prospective buyers may feel better about taking a
risk on your used vehicle. Ford ESP may add resale value!
Plus,exclusive 24/7 roadside assistance,including:
•Towing, flat-tire change and battery jump starts.
•Out-of-fuel and lock-out assistance.
•Travel expense reimbursement for lodging, meals and rental car.
•Destination assistance for taxi, shuttle, rental car coverage and
emergency transportation.
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Satellite Radio Information ........67
Seats ..........................................183
child safety seats ....................231
cleaning ...................................365
climate control ........................192
heated ......................................200
memory seat ...................169, 190
SecuriCode keyless entry
system ........................................171
SecuriLock passive anti-theft
system ................................173, 175
Servicing your vehicle ..............368
Setting the clock
AM/FM single CD .....................45
AM/FM/In-dash 6 CD ................53
Snowplowing .................................6
SOS Post Crash Alert ...............226
Spark plugs,
specifications .............401, 405–406
Special notice
utility-type vehicles ....................6
Specification chart,
lubricants ...................................402
Speed control ............................138
Stability system .........................293
Starting a flex fuel vehicle .......287
Starting your vehicle ........284–287
jump starting ..........................345
Steering wheel
controls ....................................141
tilting .......................................128
SYNC........................................102
T
Third-row power fold seat .......203
Tilt steering wheel ....................128Tire Pressure Monitoring
System (TPMS)
Driving .....................................318
Tires, Wheels and Loading ....263
Warning Displays ..........12, 25, 35
Tires ...........................248–250, 335
alignment ................................257
care ..........................................253
changing ..........................335, 339
checking the pressure ............253
inflating ...................................251
label .........................................262
replacing ..................................254
rotating ....................................257
safety practices .......................256
sidewall information ...............258
snow tires and chains ............268
spare tire .................................335
terminology .............................250
tire grades ...............................249
treadwear ........................249, 253
Towing .......................................275
recreational towing .................283
trailer towing ..........................275
wrecker ....................................350
Transmission .............................304
brake-shift interlock
(BSI) ................................301–302
fluid, checking and adding
(automatic) .............................398
fluid, refill capacities ..............402
lubricant specifications ..........402
Turn signal ................................118
U
Universal garage door opener ..144
USB port ......................................61
Index
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