2010 FORD EXPEDITION ECU

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined on the first page of theCustomer Assistancesection,
you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation and your
claim is eligible, you may participate in the arbitration process. An
arbitration hearing will be scheduled so that you can present your case
in an informal setting before an impartial person. The arbitrator will
consider the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to accept the
BBB AUTO LINE decision, Ford must abide by the accepted decision as
well. Disputes submitted to the BBB AUTO LINE program are usually
decided within forty days after you file your claim with the BBB.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
Customer Assistance
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SERVICE RECOMMENDATIONS
To help you service your vehicle, we providescheduled maintenance
informationwhich makes tracking routine service easy.
If your vehicle requires professional service, your authorized dealer can
provide the necessary parts and service. Check yourWarranty
Guide/Customer Information Guideto find out which parts and
services are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Motorcraft parts are designed and built to
provide the best performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE
•Do not work on a hot engine.
•Make sure that nothing gets caught in moving parts.
•Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
•Keep all open flames and other lit material away from the battery and
all fuel related parts.
WARNING:Turn off the power running boards, if equipped,
before working under the vehicle, jacking or placing any object
under the vehicle. Never place your hand between the extended
running board and the vehicle. A moving running board may cause
injury.
Working with the engine off
1. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
2. Turn off the engine and remove the key.
3. Block the wheels to prevent the vehicle from moving unexpectedly.
Maintenance and Specifications
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4. To attach the new wiper to the
wiper arm, align the cross pin and
keyway (denoted with the arrows)
and firmly press the wiper blade
into the wiper arm until an audible
snap is heard.
ENGINE OIL
Checking the engine oil
Refer to thescheduled maintenance informationfor the appropriate
intervals for checking the engine oil.
1. Make sure the vehicle is on level ground.
2. Turn the engine off and wait 15 minutes for the oil to drain into the
oil pan.
3. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
4. Open the hood. Protect yourself from engine heat.
5. Locate and carefully remove the
engine oil level dipstick.
6. Wipe the dipstick clean. Insert the dipstick fully, then remove it again.
•If the oil level iswithin this
range,the oil level is acceptable.
DO NOT ADD OIL.
Maintenance and Specifications
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2. Unlock the locking clip on the
connector (connector shown from
below for clarity), then squeeze and
pull the connector off of the air
outlet tube.
3. Clean the area around the air
tube to air cover connection to
prevent debris from entering the
system and then loosen the bolt on
the air tube clamp so the clamp is
no longer snug to the air tube. It is
not necessary to completely remove
the clamp.
4. Pull the air tube off from the air
cleaner housing.
5. Release the three clamps that
secure the cover to the air filter
housing. Push the air filter cover
toward the center of the vehicle and
up slightly to release it.
Maintenance and Specifications
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6. Remove the air filter element
from the air filter housing.
7. Install a new air filter element.
8. Replace the air filter housing
cover and secure the clamps. Be
careful not to crimp the filter
element edges between the air filter
housing and cover and ensure that
the tabs on the edge are properly
aligned into the slots.
9. Slip the air tube onto the air filter
housing and tighten the air-tube
clamp bolt snugly, but do not
overtighten it.
10. Reconnect the mass air flow
sensor electrical connector to the
outlet tube. Make sure the locking
tab on the connector is in the
“locked” position (connector shown
from below for clarity).
Maintenance and Specifications
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Lifestyle
Ash cup / smoker’s package
Cargo organization and management
Roof crossbars
Trailer towing accessories
Peace of mind
Remote start
Vehicle security systems
Locking gas plug for capless fuel system
Wheel locks
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Consult your authorized dealer for
specific weight information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems — such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
•Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use.
•To avoid interference with other vehicle functions, such as anti-lock
braking systems, amateur radio users who install radios and antennas
onto their vehicle should not locate the Amateur Radio Antennas in
the area of the driver’s side hood.
•Electrical or electronic accessories or components that are added to
the vehicle by the authorized dealer or the owner may adversely affect
battery performance and durability.
Accessories
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Satellite Radio Information ........67
Seats ..........................................183
child safety seats ....................231
cleaning ...................................365
climate control ........................192
heated ......................................200
memory seat ...................169, 190
SecuriCode keyless entry
system ........................................171
SecuriLock passive anti-theft
system ................................173, 175
Servicing your vehicle ..............368
Setting the clock
AM/FM single CD .....................45
AM/FM/In-dash 6 CD ................53
Snowplowing .................................6
SOS Post Crash Alert ...............226
Spark plugs,
specifications .............401, 405–406
Special notice
utility-type vehicles ....................6
Specification chart,
lubricants ...................................402
Speed control ............................138
Stability system .........................293
Starting a flex fuel vehicle .......287
Starting your vehicle ........284–287
jump starting ..........................345
Steering wheel
controls ....................................141
tilting .......................................128
SYNC
........................................102
T
Third-row power fold seat .......203
Tilt steering wheel ....................128Tire Pressure Monitoring
System (TPMS)
Driving .....................................318
Tires, Wheels and Loading ....263
Warning Displays ..........12, 25, 35
Tires ...........................248–250, 335
alignment ................................257
care ..........................................253
changing ..........................335, 339
checking the pressure ............253
inflating ...................................251
label .........................................262
replacing ..................................254
rotating ....................................257
safety practices .......................256
sidewall information ...............258
snow tires and chains ............268
spare tire .................................335
terminology .............................250
tire grades ...............................249
treadwear ........................249, 253
Towing .......................................275
recreational towing .................283
trailer towing ..........................275
wrecker ....................................350
Transmission .............................304
brake-shift interlock
(BSI) ................................301–302
fluid, checking and adding
(automatic) .............................398
fluid, refill capacities ..............402
lubricant specifications ..........402
Turn signal ................................118
U
Universal garage door opener ..144
USB port ......................................61
Index
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2010 Expedition(exd)
Owners Guide(own2002), 1st Printing
USA(fus)