California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 18,000 miles (29,000 km), whichever occurs
first:
1. Two or more repair attempts are made on the same non-conformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined on the first page of theCustomer Assistancesection,
you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation and your
claim is eligible, you may participate in the arbitration process. An
arbitration hearing will be scheduled so that you can present your case
in an informal setting before an impartial person. The arbitrator will
consider the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to accept the
BBB AUTO LINE decision, Ford must abide by the accepted decision as
well. Disputes submitted to the BBB AUTO LINE program are usually
decided within forty days after you file your claim with the BBB.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
Customer Assistance
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If you drive in extremely hot climates:
•It is still necessary to maintain the coolant concentration
above 40%.
•NEVER decrease the coolant concentration below 40%.
•A coolant concentration of 40% will provide freeze point
protection down to -12°F [-24°C]. Decreased engine coolant
concentrations below 40% will decrease the corrosion/freeze
protection characteristics of the engine coolant and may cause
engine damage.
•If available, refer to the chart on the coolant container to
ensure the coolant concentration in your vehicle will provide
adequate protection at the temperatures in which you drive.
Vehicles driven year-round in non-extreme climates should use a 50/50
mixture of engine coolant and distilled water for optimum cooling system
and engine protection.
What you should know about fail-safe cooling (if equipped)
If the engine coolant supply is depleted, this feature allows the vehicle to
be driven temporarily before incremental component damage is incurred.
The “fail-safe” distance depends on ambient temperatures, vehicle load
and terrain.
WARNING:If fail-safe cooling activates, pull off the road as
soon as safely possible, and turn the engine off, because the
engine may automatically shut off while driving without further
indication.
How fail-safe cooling works
If the engine begins to overheat:
•The engine coolant temperature gauge will move to the red (hot)
area.
•The service engine soon
indicator light will illuminate.
•The engine coolant temperature
indicator light will illuminate.
If the engine reaches a preset over-temperature condition, the engine
will automatically switch to alternating cylinder operation. Each disabled
cylinder acts as an air pump and cools the engine.
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When this occurs the vehicle will still operate. However:
•The engine power will be limited.
•The air conditioning system will be disabled.
Continued operation will increase the engine temperature and the engine
will completely shut down, causing steering and braking effort to
increase.
Once the engine temperature cools, the engine can be re-started. Take
your vehicle to an authorized dealer as soon as possible to minimize
engine damage.
When fail-safe mode is activated
You have limited engine power when in the fail-safe mode, so drive the
vehicle with caution. The vehicle will not be able to maintain high-speed
operation and the engine will run rough. Remember that the engine is
capable of completely shutting down automatically to prevent engine
damage, therefore:
1. Pull off the road as soon as safely possible and turn off the engine.
2. Arrange for the vehicle to be taken to an authorized dealer.
3. If this is not possible, wait a short period for the engine to cool.
4. Check the coolant level and replenish if low.
WARNING:Fail-safe mode is for use during emergencies only.
Operate the vehicle in fail-safe mode only as long as necessary to
bring the vehicle to rest in a safe location and seek immediate repairs.
When in fail-safe mode, the vehicle will have limited power, will not be
able to maintain high-speed operation, and may completely shut down
without warning, potentially losing engine power, power steering assist,
and power brake assist, which may increase the possibility of a crash
resulting in serious injury.
WARNING:Never remove the coolant reservoir cap while the
engine is running or hot.
5. Re-start the engine and take your vehicle to an authorized dealer.
Driving the vehicle without repairing the engine problem
increases the chance of engine damage. Take your vehicle to an
authorized dealer as soon as possible.
Maintenance and Specifications
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Cleaner air
Ford endorses the use of reformulated “cleaner-burning” gasolines to
improve air quality, per the recommendations in theChoosing the right
fuelsection.
Octane recommendations
Your vehicle is designed to use “Regular” unleaded gasoline with a pump
(R+M)/2 octane rating of 87. Some stations offer fuels posted as
“Regular” with an octane rating below 87, particularly in high altitude
areas. Fuels with octane levels below 87 are not recommended.
Do not be concerned if your engine
sometimes knocks lightly. However,
if it knocks heavily under most
driving conditions while you are
using fuel with the recommended
octane rating, see your authorized dealer to prevent any engine damage.
FFV engine (if equipped)
If your vehicle is flex fuel capable, it is designed to use Fuel Ethanol
(Ed75–Ed85), “Regular” unleaded gasoline or any mixture of the two
fuels.
Use of other fuels such as Fuel Methanol may cause powertrain
damage, a loss of vehicle performance, and your warranty may be
invalidated.
It is best not to alternate repeatedly between gasoline and E85. If you do
switch fuels, it is recommended that you add as much fuel as
possible—at least half a tank. Do not add less than five gallons (18.9L)
when refueling. You should drive the vehicle immediately after refueling
for at least 5 miles (8 km) to allow the vehicle to adapt to the change in
ethanol concentration.
If you exclusively use E85 fuel, it is recommended to fill the fuel tank
with regular unleaded gasoline at each scheduled oil change.
Fuel quality
Unleaded gasoline engines
If you experience starting, rough idle or hesitation driveability problems
during a cold start, try a different brand of “Regular” unleaded gasoline.
“Premium” unleaded gasoline is not recommended for vehicles designed
to use “Regular” unleaded gasoline because it may cause these problems
to become more pronounced. If the problems persist, see your
authorized dealer.
87(R+M)/2 METHOD
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Calculating fuel economy
1. Fill the fuel tank completely and record the initial odometer reading
(in miles or kilometers).
2. Each time you fill the tank, record the amount of fuel added (in
gallons or liters).
3. After at least three to five tank fill-ups, fill the fuel tank and record
the current odometer reading.
4. Subtract your initial odometer reading from the current odometer
reading.
5. Follow one of the simple calculations in order to determine fuel
economy:
Calculation 1:Divide total miles traveled by total gallons used.
Calculation 2:Multiply liters used by 100, then divide by total
kilometers traveled.
Keep a record for at least one month and record the type of driving (city
or highway). This will provide an accurate estimate of the vehicle’s fuel
economy under current driving conditions. Additionally, keeping records
during summer and winter will show how temperature impacts fuel
economy. In general, lower temperatures give lower fuel economy.
Driving style — good driving and fuel economy habits
Give consideration to the lists that follow and you may be able to change
a number of variables and improve your fuel economy.
Habits
•Smooth, moderate operation can yield up to 10% savings in fuel.
•Steady speeds without stopping will usually give the best fuel
economy.
•Idling for long periods of time (greater than one minute) may waste
fuel.
•Anticipate stopping; slowing down may eliminate the need to stop.
•Sudden or hard accelerations may reduce fuel economy.
•Slow down gradually.
•Driving at reasonable speeds (traveling at 55 mph [88 km/h] uses 15%
less fuel than traveling at 65 mph [105 km/h]).
•Revving the engine before turning it off may reduce fuel economy.
•Using the air conditioner or defroster may reduce fuel economy.
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EPA fuel economy estimates
Every new vehicle should have a sticker on the window called the
Monroney Label which contains EPA fuel economy estimates. Contact
your authorized dealer if the Monroney label is not supplied with your
vehicle. The EPA fuel economy estimates should be your guide for the
fuel economy comparisons with other vehicles. Your fuel economy may
vary depending upon the method of operation and conditions.
Note:Vehicles over 8,500 GVW (Gross Vehicle Weight) will not have fuel
economy information printed on the window sticker.
EMISSION CONTROL SYSTEM
Your vehicle is equipped with various emission control components and a
catalytic converter which will enable your vehicle to comply with
applicable exhaust emission standards. To make sure that the catalytic
converter and other emission control components continue to work
properly:
•Use only the specified fuel listed.
•Avoid running out of fuel.
•Do not turn off the ignition while your vehicle is moving, especially at
high speeds.
•Have the items listed inscheduled maintenance information
performed according to the specified schedule.
The scheduled maintenance items listed inscheduled maintenance
informationare essential to the life and performance of your vehicle
and to its emissions system.
If other than Ford, Motorcraftor Ford-authorized parts are used for
maintenance replacements or for service of components affecting
emission control, such non-Ford parts should be equivalent to genuine
Ford Motor Company parts in performance and durability.
WARNING:Do not park, idle, or drive your vehicle in dry grass
or other dry ground cover. The emission system heats up the
engine compartment and exhaust system, which can start a fire.
Illumination of the service engine soon
indicator, charging system
warning light or the temperature warning light, fluid leaks, strange odors,
smoke or loss of engine power could indicate that the emission control
system is not working properly.
An improperly operating or damaged exhaust system may allow exhaust
to enter the vehicle. Have a damaged or improperly operating exhaust
system inspected and repaired immediately.
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plastic parts ............................266
safety belts ..............................267
washing ....................................263
waxing .....................................264
wheels ......................................264
wiper blades ............................266
Climate control (see Air
conditioning or Heating)
......47–49
Clock adjust
AM/FM Stereo
...........................30
AM/FM/CD
.................................32
Compass, electronic
....................26
calibration
.................................26
set zone adjustment
.................26
Controls
power seat
.................................87
steering column
........................69
Coolant
checking and adding
..............280
refill capacities
................283, 309
specifications
..........................309
Cruise control
(see Speed control)
....................68
Customer Assistance
................225
Ford Extended Service
Plan
..........................................319
Getting assistance outside the
U.S. and Canada
.....................260
Getting roadside assistance
...225
Getting the service you
need
.........................................255
Ordering additional owner’s
literature
.................................261
Utilizing the
Mediation/Arbitration
Program
...................................259D
Daytime running lamps
(see Lamps) ................................50
Dipstick
automatic transmission
fluid ..........................................301
engine oil .................................274
Driveline universal joint and
slip yoke ....................................300
Driving under special
conditions
through water .........................224
E
Electronic message center .........21
Emergencies, roadside
jump-starting ..........................247
Emergency Flashers .................226
Emission control system ..........296
Engine ........................................313
cleaning ...................................265
coolant .....................................280
diesel ...........................................6
fail-safe cooling .......................284
idle speed control ...................277
lubrication specifications .......309
refill capacities ........................309
service points ..................272–273
starting after a collision .........227
Engine block heater .................196
Engine oil ..................................274
checking and adding ..............274
dipstick ....................................274
filter, specifications ........276, 308
recommendations ...................276
refill capacities ........................309
specifications ..........................309
Index
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Event data recording ....................8
Exhaust fumes ..........................196
F
Fail safe cooling ........................284
Flexible Fuel Vehicle (FFV) ....286
Fluid capacities .........................309
Four-Wheel Drive vehicles
preparing to drive your
vehicle .....................................207
Fuel ............................................286
calculating fuel
economy ............................22, 293
cap ...........................................289
capacity ...................................309
choosing the right fuel ...........290
comparisons with EPA fuel
economy estimates .................296
detergent in fuel .....................291
filling your vehicle with
fuel ...........................286, 289, 293
filter, specifications ........286, 308
fuel pump shut-off switch .....227
improving fuel economy ........293
octane rating ...................291, 313
quality ......................................291
running out of fuel .................292
safety information relating to
automotive fuels .....................286
Fuel - flex fuel vehicle
(FFV) .........................286, 290–291
Fuses ..................................229–230
G
Gas cap (see Fuel cap) ............289
Gas mileage
(see Fuel economy) .................293
Gauges .........................................19H
Hazard flashers .........................226
Head restraints ...........................85
Headlamps ...................................50
aiming ........................................53
bulb specifications ....................56
daytime running lights .............50
flash to pass ..............................51
high beam .................................50
replacing bulbs .........................57
turning on and off ....................50
Heating
heater only system .............47, 49
heating and air conditioning
system .......................................48
Hood ..........................................271
I
Ignition ...............................193, 313
Illuminated visor mirror .............63
Infant seats
(see Safety seats) .....................117
Inspection/maintenance (I/M)
testing ........................................298
Instrument panel
cleaning ...................................267
cluster ........................................14
lighting up panel and
interior .......................................51
J
Jack ............................................237
positioning ...............................237
storage .....................................237
Jump-starting your vehicle ......247
Index
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