2010 FORD E SERIES phone

moving. Also, the portable music player should be stored in a secure
location, such as the center console or the glove box, when the vehicle is
in motion. The audio extension cable must be long enough to allow the
portable music player to be safely stored while the vehicle is in motion.
USB port (if equipped)
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. The driver’s primary responsibility is the safe
operation of their vehicle. Only use cell phones and other devices not
essential to the driving task when it is safe to do so.
Your vehicle may be equipped with a
USB port located on the instrument
panel. This feature allows you to
plug in media playing devices,
memory sticks, and also to charge
devices if they support this feature.
For further information on this
feature, refer toAccessing and
using your USB portin theSYNC

supplement orNavigation system
supplement.
GENERAL AUDIO INFORMATION
Radio frequencies:
AM and FM frequencies are established by the Federal Communications
Commission (FCC) and the Canadian Radio and Telecommunications
Commission (CRTC). Those frequencies are:
AM: 530, 540–1700, 1710 kHz
FM: 87.7, 87.9–107.7, 107.9 MHz
Entertainment Systems
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Radio Display Condition Action Required
NO TEXT Category
information not
available.Category information not
available at this time on
this channel. The system is
working properly.
NO SIGNAL Loss of signal from
the SIRIUS
satellite
or SIRIUS
tower to
the vehicle antenna.You are in a location that is
blocking the SIRIUS
signal
(i.e., tunnel, under an
overpass, dense foliage,
etc). The system is
working properly. When
you move into an open
area, the signal should
return.
UPDATING Update of channel
programming in
progress.No action required. The
process may take up to
three minutes.
CALL SIRIUS

1–888–539–7474Satellite service has
been deactivated by
SIRIUS
satellite
radio.Call SIRIUS
at
1–888–539–7474 to
re-activate or resolve
subscription issues.
NAVIGATION SYSTEM (IF EQUIPPED)
Your vehicle may be equipped with a navigation system. Refer to the
Navigation Systemsupplement for further information.
SYNC(IF EQUIPPED)
Your vehicle may be equipped with SYNC
, a hands-free communications
and entertainment system with special phone and media features. For
more information, please refer to theSYNC
supplement.
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Increasing speed while using speed control
To increase the set speed:
•Press and hold SET/ACCEL until you get to the desired speed, then
release. You can also use SET/ACCEL to operate the tap-up function.
Press and release SET/ACCEL to increase the vehicle set speed in
1 mph (1.6 km/h) increments.
•Use the accelerator pedal to get to the desired speed. When the
vehicle reaches that speed, press and release SET/ACCEL.
Reducing speed while using speed control
To reduce the set speed:
•Press and hold COAST until you get to the desired speed, then
release. You can also use COAST to operate the tap-down function.
Press and release COAST to decrease the vehicle set speed in 1 mph
(1.6 km/h) increments.
•Press the brake pedal until the desired vehicle speed is reached, then
press and release SET/ACCEL.
Turning off speed control
To turn off the speed control, press OFF or turn off the ignition.
Note:When you turn off the speed control or the ignition, your speed
control set speed memory is erased.
STEERING WHEEL CONTROLS (IF EQUIPPED)
SYNC
system hands free
control feature (if equipped)
Press
briefly to use the voice
command feature. You will hear a
tone and LISTENING will appear in
the radio display. Press and
hold
to exit voice command.
Press
to activate phone mode or answer a phone call. Press and
hold
to end a call or exit phone mode.
For further information on the SYNC
system, refer to theSYNC

supplement.
Driver Controls
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Navigation system/SYNC
hands
free control features (if
equipped)
Press
control briefly until the
voice
icon appears on the
Navigation display to use the voice
command feature.
Press
to activate phone mode or answer a phone call. Press and
hold
to exit phone mode or end a call.
For further information on the Navigation system/SYNC
system, refer to
theNavigation SystemandSYNC
supplements.
UPFITTER CONTROLS (IF EQUIPPED)
Your vehicle may be equipped with
the Upfitter option package which
will provide four switches, mounted
in the center of the instrument
panel, labeled AUX 1, AUX 2, AUX 3
and AUX 4. These switches will only
operate while the ignition is in the
on position, whether the engine is
running or not. It is, however, recommended that the engine remain
running to maintain battery charge when using the Upfitter switches for
extended duration or higher current draws. (This is even more important
for vehicles with diesel engines since the glow plugs are also draining
battery power when the ignition key is in the on position.)
When switched on by the operator they provide 10 amps, 15 amps or
30 amps of electrical battery power for a variety of personal or
commercial uses.
If your vehicle is equipped with this option, a relay/fuse kit will be
included. This kit contains the required fuses and relays that need to be
installed into the Power Distribution Box located under the hood. Refer
to the instruction sketch included in the kit andFuses and Relaysin
theRoadside Emergencieschapter. See your authorized dealer for
service.
There will also be one power lead for each switch found as a blunt-cut
and sealed wire located in the underhood cowl shield above the engine
block PCM.
Driver Controls
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GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
Ford, Lincoln, or Mercury dealer. While any authorized dealer handling
your vehicle line will provide warranty service, we recommend you
return to your selling authorized dealer who wants to ensure your
continued satisfaction.
Please note that certain warranty repairs require special training and/or
equipment, so not all authorized dealers are authorized to perform all
warranty repairs. This means that, depending on the warranty repair
needed, you may have to take your vehicle to another authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraft
parts, or remanufactured or other parts that are authorized
by Ford.
Away from home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing Address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952
Online
Additional information and resources are available online at
www.genuineservice.com.
•U.S. dealer locator by Dealer Name, City/State, or Zip Code
•Owner Guides
•Maintenance Schedules
•Recalls
•Ford Extended Service Plans
•Ford Genuine Accessories
•Service specials and promotions.
Customer Assistance
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In Canada:
Mailing Address (Ford vehicles)
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Mailing Address (Lincoln vehicles)
Lincoln Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-387-9333
Online
www.lincolncanada.com
Away from home–motorhome service
If you own a motorhome built on a Ford Chassis and are away from
home when your vehicle needs service, or if you need more help than
the authorized dealer could provide, after following the steps above,
contact the Ford Motorhome Customer Assistance Center to find an
authorized dealer or service location to help you. In the United States
and Canada:
Ford Motorhome Customer Assistance Center
900 N. Lake Havasu Avenue
Lake Havasu City, AZ 86403
1-800-444-3311
Open 365/24/7
In order to help service your motorhome vehicle, please have the
following information available when contacting the Motorhome
Customer Assistance Center:
•telephone number where you can be reached
•vehicle location (city and state)
•year and make of your vehicle
•date of vehicle purchase
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•current odometer reading
•vehicle identification number (VIN)
Additional Assistance
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies, please contact the Ford Customer Relationship Center
In order to help you serve you better, please have the following
information available when contacting a Customer Relationship Center:
•Vehicle Identification Number (VIN)
•Your telephone number (home and business)
•The name of the authorized dealer and city where located
•The vehicle’s current odometer reading
In some states, you must directly notify Ford in writing before pursuing
remedies under your state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
In the United States, a warranty dispute must be submitted to the BBB
AUTO LINE before taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before pursuing replacement
or repurchase remedies provided by certain state laws. This dispute
handling procedure is not required prior to enforcing state created rights
or other rights which are independent of the Magnuson-Moss Warranty
Act or state replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle’s applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
Customer Assistance
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GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a regional
office or owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel. Using leaded fuel may also result in difficulty importing your vehicle
back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central America, the Caribbean, or the Middle East, contact the nearest
authorized dealer. If the authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
Email: [email protected]
If you are in another foreign country, contact the nearest authorized
dealer. If the authorized dealer employees cannot help you, they can
direct you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Export Operations.
Customers in the U.S. should call 1-800-392-3673.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Customer Assistance
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