ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor Company
offers a complimentary roadside assistance program. This program is
separate from the New Vehicle Limited Warranty. The service is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Customer Information Guide
for information on:
•coverage period
•exact fuel amounts
•towing of your disabled vehicle
Roadside Emergencies
189
2010 Crown Victoria(cro)
Owners Guide, 2nd Printing
USA(fus)
Engine oil ..................................233
change oil soon warning,
message center .......................233
checking and adding ..............233
dipstick ....................................233
filter, specifications ........235, 262
recommendations ...................235
refill capacities ........................263
specifications ..........................263
Event data recording ....................7
Exhaust fumes ..........................176
F
Fail safe cooling ........................243
Fire suppression system
(police) ..............................285, 287
Flexible Fuel Vehicle (FFV) ....244
Fluid capacities .........................263
Fog lamps ....................................48
Fuel ............................................244
calculating fuel economy..24, 251
cap ...........................................247
capacity ...................................263
choosing the right fuel ...........249
comparisons with EPA fuel
economy estimates .................254
detergent in fuel .....................249
filling your vehicle with
fuel ...........................244, 247, 251
filter, specifications ........244, 262
fuel pump shut-off switch .....191
improving fuel economy ........251
octane rating ...........249–250, 266
quality ......................................250
running out of fuel .................251
safety information relating to
automotive fuels .....................244
Fuel - flex fuel vehicle
(FFV) .........................244, 249–250Fuses ..................................192–193
G
Gas cap (see Fuel cap) ............247
Gas mileage
(see Fuel economy) .................251
Gauges .........................................17
H
Hazard flashers .........................190
Head restraints ...........................91
Headlamps ...................................47
aiming ..................................49, 51
autolamp system .......................47
bulb specifications ....................54
daytime running lights .............48
flash to pass ..............................48
high beam .................................48
replacing bulbs ...................55, 60
turning on and off ....................47
Heating
heating and air conditioning
system .................................43–44
Hood ..........................................230
I
Idle Meter ..................................270
Ignition ...............................173, 266
Illuminated visor mirror .............66
Infant seats
(see Safety seats) .....................128
Inspection/maintenance (I/M)
testing ........................................256
Instrument panel
cleaning ...................................226
Index
305
2010 Crown Victoria(cro)
Owners Guide, 2nd Printing
USA(fus)
