SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation withthe service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
9
IF YOU NEED CONSUMER ASSISTANCE 507
vehicle, system, and/or components is written in
straightforward language with illustrations, diagrams,
and charts.
•Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
•Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists toacquaint you with specific Chrysler Group LLC ve-
hicles. Included are starting, operating, emergency
and maintenance procedures as well as specifications,
capabilities and safety tips.
Call toll free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
512 IF YOU NEED CONSUMER ASSISTANCE
About Your Brakes....................... 335
ABS (Anti-Lock Brake System) .............. 338
Adaptive Cruise Control (ACC) (Cruise Control) . . 162
Adding Engine Coolant (Antifreeze) .......... 446
Adding Fuel ........................... 379
Adding Washer Fluid ..................... 440
Additives, Fuel ......................... 377
Adjustable Pedals ....................... 156
Air Cleaner, Engine (Engine Air Cleaner Filter) . . . 433
Air Conditioner Maintenance ............... 436
Air Conditioning ..................... 293,295
Air Conditioning Controls ................. 293
Air Conditioning Filter .................302,437
Air Conditioning, Operating Tips ............ 303
Air Conditioning Refrigerant .............436,437
Air Conditioning System ..........293,295,296,436
Air Pressure, Tires .................... 226,356
Airbag .............................. 56,65
Airbag Deployment ....................... 66 Airbag Light
..................... 64,69,82,221
Airbag Maintenance ....................... 68
Airbag, Side .......................... 62,65
Airbag, Window (Side Curtain) ...........59,62,65
Alarm, Panic ............................ 25
Alarm (Security Alarm) .................18,225
Alarm System (Security Alarm) ............... 18
All Wheel Drive (AWD) ................329,454
Alterations/Modifications, Vehicle ............. 7
Antenna, Satellite Radio ................... 283
Antifreeze (Engine Coolant) ...........445,446,480
Disposal ............................ 448
Anti-Lock Brake System (ABS) ............338,340
Anti-Lock Warning Light .................. 220
Anti-Theft Security Alarm (Theft Alarm) ........ 18
Appearance Care ........................ 455
Arming Theft System (Security Alarm) ......... 18
Assistance Towing ....................... 110
Auto Down Power Windows ................ 41
516 INDEX
Coin Holder........................... 204
Cold Weather Operation ................... 312
Compact Disc (CD) Maintenance ............. 292
Compact Spare Tire ...................... 358
Compass .............................. 242
Compass Calibration ..................... 243
Compass Variance ....................... 243
Computer, Trip/Travel .................... 236
Connector UCI ................................ 277
Universal Consumer Interface (UCI) ......... 277
Conserving Fuel ........................ 236
Console, Floor .......................... 204
Console, Overhead ....................... 189
Contract, Service ........................ 509
Coolant Pressure Cap (Radiator Cap) .......... 447
Cooling System ......................... 444
Adding Coolant (Antifreeze) .............. 446
Coolant Capacity ...................... 480 Coolant Level
...................... 444,448
Disposal of Used Coolant ................ 448
Drain, Flush, and Refill .................. 445
Inspection ........................... 448
Points to Remember .................... 448
Pressure Cap ......................... 447
Radiator Cap ......................... 447
Selection of Coolant (Antifreeze) ......445,480,482
Corrosion Protection ..................... 455
Cruise Control (Speed Control) ...........158,162
Cruise Light ........................... 216
Cupholders ......................... 203,460
Customer Assistance ..................... 507
Customer Programmable Features ............ 245
Daytime Brightness, Interior Lights ........... 150
Daytime Running Lights ................... 147
Dealer Service .......................... 428
Deck Lid, Emergency Release ................ 44
10
INDEX 519
Emergency, In Case ofFreeing Vehicle When Stuck ............... 417
Hazard Warning Flasher ................. 400
Jacking ............................. 401
Jump Starting ......................... 413
Overheating .......................... 400
Towing ............................. 418
Emergency Trunk Release ................... 44
Emission Control System Maintenance ......427,486
Engine .......................... 423,424,425
Air Cleaner .......................... 433
Block Heater ......................... 314
Break-In Recommendations ................ 80
Checking Oil Level ..................... 430
Compartment ................... 423,424,425
Coolant (Antifreeze) ................. 444,482
Cooling ............................. 444
Exhaust Gas Caution .................. 81,378
Fails to Start .......................... 312 Flooded, Starting
...................... 312
Fuel Requirements ..................... 374
Jump Starting ......................... 413
Multi-Displacement .................... 335
Oil ........................... 430,480,482
Oil Change Interval ...............219,236,431
Oil Filler Cap ......................... 432
Oil Filter ............................ 433
Oil Filter Disposal ..................... 433
Oil Selection ....................... 431,480
Oil Synthetic ......................... 433
Overheating .......................... 400
Starting ............................. 309
Temperature Gauge .................... 223
Engine Oil Viscosity ...................... 432
Enhanced Accident Response Feature .......... 66
Entry System, Illuminated .................. 20
Ethanol ............................... 375
Exhaust Gas Caution ................... 81,378
10
INDEX 521
Filler Cap (Gas Cap).................... 379
Gasoline ............................ 374
Gauge .............................. 225
Materials Added ....................... 377
Methanol ............................ 375
Octane Rating ...................... 374,482
Requirements ......................... 374
Saver Mode .......................... 236
Specifications ......................... 482
Tank Capacity ........................ 480
Fuel System Caution ..................... 380
Fueling ............................... 379
Fuses ................................ 460
Garage Door Opener (HomeLink) ........... 190
Gas Cap (Fuel Filler Cap) ...............379,426
Gasoline, Clean Air ...................... 375
Gasoline (Fuel) Conserving .......................... 236 Gasoline, Reformulated
................... 375
Gauges Coolant Temperature ................... 223
Fuel ............................... 225
Odometer ........................... 216
Speedometer ......................... 216
Tachometer .......................... 220
Gear Ranges ........................ 319,324
General Information ............17,27,124,181,374
General Maintenance ..................... 429
Glass Cleaning .......................... 459
Gross Axle Weight Rating ...............382,385
Gross Vehicle Weight Rating .............382,384
GVWR ............................... 382
Hands-Free Phone (Uconnect™) .............. 96
Hazard Driving Through Flowing, Rising, or Shallow
Standing Water ........................ 331
10
INDEX 523
SmartBeams.......................... 146
Tire Pressure Monitoring (TPMS) ........226,365
Traction Control ....................... 344
Turn Signal ...................... 84,148,216
Vanity Mirror .......................... 96
Voltage ............................. 228
Warning (Instrument Cluster Description) ..... 216
Load Leveling System .................... 207
Loading Vehicle ...................... 381,383
Capacities ........................... 383
Tires ............................... 351
Locks ................................. 30
Auto Unlock .......................... 34
Automatic Door ........................ 32
Child Protection ........................ 37
Door ................................ 30
Power Door ........................... 32
Low Tire Pressure System .................. 365 Lower Anchors and Tether for CHildren
(LATCH)
............................ 74,76
Lubrication, Body ....................... 439
Lumbar Support ........................ 132
Maintenance Free Battery .................. 434
Maintenance, General ..................... 429
Maintenance Procedures ................... 429
Maintenance Schedule .................... 486
Maintenance, Sunroof ..................... 199
Malfunction Indicator Light (Check Engine) . . 228,427
Manual, Service ......................... 511
Manual Transmission ..................... 454
Fluid Level Check ..................... 454
Map/Reading Lights .................. 149,189
Master Cylinder (Brakes) .................. 450
Memory Feature (Memory Seat) ............. 138
Memory Seat ........................... 138
Memory Seats and Radio .................. 138
10
INDEX 527
Reporting Safety Defects................... 510
Resetting Oil Change Indicator ...........219,236
Restraint, Head ......................... 132
Restraints, Child ......................... 71
Restraints, Occupant ...................... 45
Rocking Vehicle When Stuck ................ 417
Rotation, Tires .......................... 364
Safety Checks Inside Vehicle ................. 82
Safety Checks Outside Vehicle ............... 84
Safety Defects, Reporting .................. 510
Safety, Exhaust Gas ....................... 81
Safety Information, Tire ................... 345
Safety Tips ............................. 81
Satellite Radio Antenna ................... 283
Satellite Radio (Uconnect studios)........... 282
Schedule, Maintenance .................... 486
Seat Belt Maintenance .................... 459
Seat Belt Reminder ....................... 53 Seat Belts
.......................... 45,46,82
Adjustable Upper Shoulder Anchorage ........ 51
And Pregnant Women ................... 55
Child Restraint ................... 71,72,73,77
Extender ............................. 55
Front Seat .......................... 46,48
Inspection ............................ 82
Operating Instructions ................... 48
Pretensioners .......................... 53
Rear Seat ............................. 46
Reminder ............................ 225
Untwisting Procedure .................... 52
Seats ................................. 129
Adjustment .......................... 129
Easy Entry ........................... 141
Head Restraints ....................... 132
Heated ............................. 134
Height Adjustment ..................... 130
Lumbar Support ....................... 132
10
INDEX 531