2010 CHEVROLET IMPALA service

Scheduling Service AppointmentsWhen your vehicle requires warranty service, contact
your dealer/retailer and request an appointment.
By scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer/retailer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership/retailer,
let them know this, and ask for instructions.
If the dealer/retailer requests you to bring the vehicle for
service, you are urged to do so as early in the work
day as possible to allow for the same day repair.
Courtesy Transportation ProgramTo enhance your ownership experience, we and
our participating dealers are proud to offer Courtesy
Transportation, a customer support program for vehicles
with the New Vehicle Limited Warranty (Base Warranty
Coverage period in Canada) and extended powertrain,
and hybrid specific warranty in both the U.S. and
Canada.
Several courtesy transportation options are available to
assist in reducing your inconvenience when warranty
repairs are required.
Courtesy Transportation is not a part of the New Vehicle
Limited Warranty. A separate booklet entitled “Warranty
and Owner Assistance Information” furnished with
each new vehicle provides detailed warranty coverage
information.
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Transportation OptionsWarranty service can generally be completed while you
wait. However, if you are unable to wait, GM helps
to minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:Shuttle ServiceShuttle service is the preferred means of offering
Courtesy Transportation. Dealers may provide you with
shuttle service to get you to your destination with
minimal interruption of your daily schedule. This includes
one-way or round trip shuttle service within reasonable
time and distance parameters of the dealer’s area.Public Transportation or Fuel
ReimbursementIf your vehicle requires overnight warranty repairs, and
public transportation is used instead of the dealer’s
shuttle service, the expense must be supported by
original receipts and can only be up to the maximum
amount allowed by GM for shuttle service. In addition, for
U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement for
reasonable fuel expenses may be available. Claim
amounts should reflect actual costs and be supported by
original receipts. See your dealer for information
regarding the allowance amounts for reimbursement of
fuel or other transportation costs.
Courtesy Rental VehicleYour dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
that you obtain if your vehicle is kept for an overnight
warranty repair. Rental reimbursement will be limited
and must be supported by original receipts. This
requires that you sign and complete a rental agreement
and meet state/provincial, local, and rental vehicle
provider requirements. Requirements vary and may
include minimum age requirements, insurance coverage,
credit card, etc. You are responsible for fuel usage
charges and may also be responsible for taxes, levies,
usage fees, excessive mileage, or rental usage
beyond the completion of the repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.Additional Program InformationAll program options, such as shuttle service, may not be
available at every dealer. Please contact your dealer
for specific information about availability. All Courtesy
Transportation arrangements will be administered
by appropriate dealer personnel.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
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Insuring Your VehicleProtect your investment in your GM vehicle with
comprehensive and collision insurance coverage.
There are significant differences in the quality of
coverage afforded by various insurance policy terms.
Many insurance policies provide reduced protection
to your GM vehicle by limiting compensation for damage
repairs by using aftermarket collision parts. Some
insurance companies will not specify aftermarket
collision parts. When purchasing insurance, we
recommend that you assure your vehicle will be repaired
with GM original equipment collision parts. If such
insurance coverage is not available from your current
insurance carrier, consider switching to another
insurance carrier.
If your vehicle is leased, the leasing company may
require you to have insurance that assures repairs with
Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts.
Read your lease carefully, as you may be charged at
the end of your lease for poor quality repairs.
If a Crash OccursHere is what to do if you are involved in a crash.•
Check to make sure that you are all right. If you are
uninjured, make sure that no one else in your
vehicle, or the other vehicle, is injured.
•
If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until all
matters have been taken care of. Move your
vehicle only if its position puts you in danger or you
are instructed to move it by a police officer.
•
Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental
frame of mind, or anything unrelated to the crash.
This will help guard against post-crash legal action.
•
If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 8-7for more information.
•
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from
the tow truck operator or write down the driver’s
name, the service’s name, and the phone number.
•
Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these
items in your vehicle.
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Service Publications Ordering
InformationService ManualsService Manuals have the diagnosis and repair
information on engines, transmission, axle suspension,
brakes, electrical, steering, body, etc.Service BulletinsService Bulletins give additional technical service
information needed to knowledgeably service
General Motors cars and trucks. Each bulletin contains
instructions to assist in the diagnosis and service of
your vehicle.
Owner InformationOwner publications are written specifically for owners
and intended to provide basic operational information
about the vehicle. The owner manual includes the
Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00 (U.S.) plus processing fee
Without Portfolio: Owner Manual only.
RETAIL SELL PRICE: $25.00 (U.S.) plus processing feeCurrent and Past Model Order FormsTechnical Service Bulletins and Manuals are available
for current and past model GM vehicles. To request
an order form, specify year and model name of
the vehicle.
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ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern TimeFor Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc.
on the World Wide Web at: helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
Vehicle Data Recording and
PrivacyYour GM vehicle has a number of sophisticated
computers that record information about the vehicle’s
performance and how it is driven. For example,
your vehicle uses computer modules to monitor and
control engine and transmission performance, to monitor
the conditions for airbag deployment and deploy
airbags in a crash and, if so equipped, to provide
antilock braking to help the driver control the vehicle.
These modules may store data to help your
dealer/retailer technician service your vehicle. Some
modules may also store data about how you operate the
vehicle, such as rate of fuel consumption or average
speed. These modules may also retain the owner’s
personal preferences, such as radio pre-sets, seat
positions, and temperature settings.
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Navigation SystemIf your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.Radio Frequency
Identification (RFID)RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
Radio Frequency StatementThis vehicle has systems that operate on a radio
frequency that comply with Part 15 of the Federal
Communications Commission (FCC) Rules and with
RSS-210/211 of Industry and Science Canada.
Operation is subject to the following two conditions:
1. The device may not cause interference.
2. The device must accept any interference received,
including interference that may cause undesired
operation of the device.
Changes or modifications to any of these systems by
other than an authorized service facility could void
authorization to use this equipment.
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Customer Assistance......................................... 8-6
Offices . . . . . . ................................................... 8-6
Text Telephone (TTY) Users........................... 8-6
Customer Information
Service Publications Ordering Information........8-17
Customer Satisfaction Procedure........................ 8-2
D
Damage Repair, Collision.................................8-13
Data Recorders, Event....................................8-19
Daytime Running Lamps/Automatic
Headlamp System.......................................4-10
Defensive Driving............................................. 5-2
Delayed Entry Lighting.....................................4-12
Delayed Exit Lighting.......................................4-13
Delayed Locking.............................................3-10
DIC Compass . . . . . . ...........................................4-42
Disc, MP3 . .....................................................4-68
Doing Your Own Service Work........................... 6-4
Dome Lamp . . . . . . . ............................................4-11
Door
Automatic Door Lock....................................3-10
Delayed Locking..........................................3-10
Locks.......................................................... 3-9
Power Locks...............................................3-10
Programmable Automatic Door Unlock............3-11
Rear Door Security Locks . . . . . ........................3-11Driver Information Center (DIC).........................4-37
DIC Operation and Displays..........................4-37
DIC Vehicle Customization............................4-51
DIC Warnings and Messages........................4-44
Driving
At Night.....................................................5-13
Before a Long Trip......................................5-15
Defensive..................................................... 5-2
Drunk.......................................................... 5-2
Highway Hypnosis.......................................5-15
Hill and Mountain Roads..............................5-16
In Rain and on Wet Roads ...........................5-14
Loss of Control...........................................5-11
Off-Road Recovery......................................5-11
Rocking Your Vehicle to Get it Out.................5-20
Winter........................................................5-17
Driving for Better Fuel Economy . . . ....................1-21
E
E85 Fuel......................................................... 6-8
EDR .............................................................8-18
Electrical Equipment, Add-On............................6-95
Electrical System
Fuses and Circuit Breakers ...........................6-96
Headlamp Wiring.........................................6-96
Instrument Panel Fuse Block.........................6-96
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Electrical System (cont.)
Power Windows and Other Power Options . . . . . . 6-96
Underhood Fuse Block . ................................6-97
Windshield Wiper Fuses...............................6-96
Electronic Immobilizer
PASS-Key
®
III+...........................................3-18
Electronic Immobilizer Operation
PASS-Key
®
III+...........................................3-18
Electronic Stability Control................................. 5-6
Engine
Air Cleaner/Filter.........................................6-19
Check and Service Engine Soon Lamp...........4-31
Compartment Overview................................6-14
Coolant . . ....................................................6-25
Coolant Heater............................................3-23
Coolant Temperature Gage...........................4-30
Coolant Temperature Warning Light................4-30
Cooling System...........................................6-24
Drive Belt Routing.......................................7-12
Exhaust.....................................................3-31
Oil .............................................................6-15
Overheated Protection Operating Mode...........6-32
Overheating................................................6-29
Starting . . ....................................................3-21
Engine Oil
Life System................................................6-18
Entry Lighting . . ...............................................4-12Event Data Recorders.....................................8-19
Extender, Safety Belt.......................................2-31
Exterior Lamps................................................. 4-9
F
Filter
Engine Air Cleaner......................................6-19
Finish Damage...............................................6-94
Flashers, Hazard Warning.................................. 4-3
Flash-to-Pass................................................... 4-5
Flat Tire........................................................6-74
Flat Tire, Changing.........................................6-75
Flat Tire, Storing.............................................6-83
Fluid
Automatic Transmission................................6-22
Power Steering...........................................6-32
Windshield Washer......................................6-33
Fog Lamps
Bulb Replacement.......................................4-11
Light..........................................................4-35
Folding Rear Seat...........................................2-10
Fuel............................................................... 6-5
Additives...................................................... 6-7
California Fuel.............................................. 6-6
E85 (85% Ethanol)........................................ 6-8
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