2010 CHEVROLET CAMARO SS ESP

The Uniform Tire Quality Grading
(UTQG) system does not apply
to deep tread, winter-type snow
tires, space-saver, or temporary
use spare tires, tires with nominal
rim diameters of 10 to 12 inches
(25 to 30 cm), or to some
limited-production tires.
While the tires available on
General Motors passenger cars
and light trucks may vary with
respect to these grades, they
must also conform to federal
safety requirements and
additional General Motors Tire
Performance Criteria (TPC)
standards.Treadwear
The treadwear grade is a
comparative rating based
on the wear rate of the tire
when tested under controlled
conditions on a specified
government test course. For
example, a tire graded 150
would wear one and a half (1.5)
times as well on the government
course as a tire graded 100.
The relative performance of
tires depends upon the actual
conditions of their use, however,
and may depart significantly from
the norm due to variations in
driving habits, service practices,
and differences in road
characteristics and climate.Traction – AA, A, B, C
The traction grades, from
highest to lowest, are AA, A, B,
and C. Those grades represent
the tire’s ability to stop on wet
pavement as measured under
controlled conditions on specified
government test surfaces of
asphalt and concrete. A tire
marked C may have poor traction
performance.
Temperature – A, B, C
The temperature grades
are A (the highest), B, and C,
representing the tire’s resistance
to the generation of heat and
its ability to dissipate heat
when tested under controlled
conditions on a specified
indoor laboratory test wheel.
9-66 Vehicle Care

Sustained high temperature can
cause the material of the tire to
degenerate and reduce tire life,
and excessive temperature can
lead to sudden tire failure. The
grade C corresponds to a level of
performance which all passenger
car tires must meet under the
Federal Motor Vehicle Safety
Standard No. 109. Grades B and
A represent higher levels of
performance on the laboratory
test wheel than the minimum
required by law. It should be
noted that the temperature grade
for this tire is established for a tire
that is properly inflated and not
overloaded. Excessive speed,
underinflation, or excessive
loading, either separately or in
combination, can cause heat
buildup and possible tire failure.Wheel Alignment and
Tire Balance
The tires and wheels on the vehicle
were aligned and balanced carefully
at the factory to give the longest tire
life and best overall performance.
Adjustments to wheel alignment and
tire balancing will not be necessary
on a regular basis. However, if there
is unusual tire wear or the vehicle
pulls to one side or the other, the
alignment should be checked. If the
vehicle vibrates when driving on a
smooth road, the tires and wheels
might need to be rebalanced.
See your dealer/retailer for proper
diagnosis.
Wheel Replacement
Replace any wheel that is bent,
cracked, or badly rusted or corroded.
If wheel nuts keep coming loose,
the wheel, wheel bolts, and wheel
nuts should be replaced. If the wheel
leaks air, replace it (except some
aluminum wheels, which can
sometimes be repaired). See your
dealer/retailer if any of these
conditions exist.
Your dealer/retailer will know the
kind of wheel you need.
Each new wheel should have
the same load-carrying capacity,
diameter, width, offset, and be
mounted the same way as the
one it replaces.
Vehicle Care 9-67

WARNING (Continued)
To help avoid damage to the
vehicle, drive slowly, re-adjust
or remove the device if it is
contacting the vehicle, and do not
spin the wheels. If you do find
traction devices that will fit, install
them on the rear tires.
If a Tire Goes Flat
It is unusual for a tire to blowout
while you are driving, especially if
you maintain your vehicle’s tires
properly. If air goes out of a tire, it is
much more likely to leak out slowly.But if you should ever have a
blowout, here are a few tips about
what to expect and what to do:
If a front tire fails, the flat tire
creates a drag that pulls the vehicle
toward that side. Take your foot off
the accelerator pedal and grip the
steering wheel firmly. Steer to
maintain lane position, and then
gently brake to a stop well out of
the traffic lane.
A rear blowout, particularly on a
curve, acts much like a skid and may
require the same correction you
would use in a skid. In any rear
blowout remove your foot from the
accelerator pedal. Get the vehicle
under control by steering the way
you want the vehicle to go. It may be
very bumpy and noisy, but you can
still steer. Gently brake to a stop,
well off the road if possible.
{WARNING
Lifting a vehicle and getting under
it to do maintenance or repairs is
dangerous without the appropriate
safety equipment and training. If a
jack is provided with the vehicle, it
is designed only for changing a
flat tire. If it is used for anything
else, you or others could be badly
injured or killed if the vehicle slips
off the jack. If a jack is provided
with the vehicle, only use it for
changing a flat tire.
If a tire goes flat, avoid further
tire and wheel damage by
driving slowly to a level place.
Vehicle Care 9-69

Customer
Information
Customer InformationCustomer Satisfaction
Procedure.........................12-1
Customer Assistance
Offices..............................12-3
Customer Assistance for
Text Telephone (TTY)
Users...............................12-4
Online Owner Center...........12-4
GM Mobility Reimbursement
Program...........................12-5
Roadside Assistance
Program...........................12-6
Scheduling Service
Appointments....................12-8
Courtesy Transportation
Program...........................12-8
Collision Damage Repair......12-9
Service Publications
Ordering Information.........12-12
Reporting Safety DefectsReporting Safety Defects
to the United States
Government.....................12-13
Reporting Safety Defects
to the Canadian
Government.....................12-13
Reporting Safety Defects
to General Motors............12-13
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy.....................12-14
Event Data Recorders........12-14
OnStar
®............................12-15
Radio Frequency
Identification (RFID)..........12-15
Radio Frequency
Statement (US, Can)........12-15
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer’s sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has
not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE:Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service, or
parts manager, contact the owner
of the dealership or the general
manager.
Customer Information 12-1

•Flat Tire Change:Service is
provided to change a flat tire
with the spare tire. The spare tire,
if equipped, must be in good
condition and properly inflated.
It is the owner’s responsibility for
the repair or replacement of
the tire if it is not covered by the
warranty.
•Battery Jump Start:Service is
provided to jump start a dead
battery.
Services Not Included in
Roadside Assistance
•
Impound towing caused by
violation of any laws.
•Legal fines.
•Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
•Towing or services for vehicles
driven on a non-public road or
highway.
Services Specic to Canadian
Purchased Vehicles
•
Fuel delivery:Reimbursement is
approximately $5 Canadian.
Diesel fuel delivery may
be restricted. Propane and other
fuels are not provided through
this service.
•Lock-Out Service:Vehicle
registration is required.
•Trip Routing Service:Detailed
maps of North America are
provided when requested either
with the most direct route or
the most scenic route. There is a
limit of six requests per year.
Additional travel information
is also available. Allow
three weeks for delivery.
•Trip Interruption Benets
and Assistance:Must be
over 250 kilometres from
where your trip was started to
qualify. General Motors of
Canada Limited requires
pre-authorization, originaldetailed receipts, and a copy
of the repair orders. Once
authorization has been received,
the Roadside Assistance
advisor will help you make
arrangements and explain how to
receive payment.
•Alternative Service:If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
you permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs
not covered by the warranty are
the owner responsibility.
Customer Information 12-7

Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight
warranty repairs, and public
transportation is used instead of the
dealer’s shuttle service, the
expense must be supported by
original receipts and can only be up
to the maximum amount allowed
by GM for shuttle service. In
addition, for U.S. customers, should
you arrange transportation through
a friend or relative, limited
reimbursement for reasonable fuel
expenses may be available.
Claim amounts should reflect actual
costs and be supported by original
receipts. See your dealer for
information regarding the allowance
amounts for reimbursement of
fuel or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is kept
for an overnight warranty repair.Rental reimbursement will be limited
and must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local, and
rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
You are responsible for fuel usage
charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of
the repair.
It may not be possible to provide a
like-vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Please contact
your dealer for specific information
about availability. All Courtesy
Transportation arrangements will be
administered by appropriate
dealer personnel.General Motors reserves the right to
unilaterally modify, change or
discontinue Courtesy Transportation
at any time and to resolve all
questions of claim eligibility pursuant
to the terms and conditions
described herein at its sole
discretion.
Collision Damage Repair
If your vehicle is involved in a
collision and it is damaged, have
the damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish your vehicle’s
resale value, and safety
performance can be compromised
in subsequent collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which your vehicle
was originally built. Genuine GM
Collision parts are your best choice
Customer Information 12-9

GM will not access this data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with
the consent of the lessee; in
response to an official request of
police or similar government office;
as part of GM’s defense of
litigation through the discovery
process; or, as required by law.
Data that GM collects or receives
may also be used for GM research
needs or may be made available
to others for research purposes,
where a need is shown and the data
is not tied to a specific vehicle or
vehicle owner.OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar
Terms and Conditions for
information on data collection and
use. See alsoOnStar
®System
on page 4-42in this manual
for more information.
Radio Frequency
Identication (RFID)
RFID technology is used in some
vehicles for functions such as
tire pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with
any other GM system containing
personal information.
Radio Frequency
Statement (US, Can)
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission
(FCC) Rules and with RSS-210/211
of Industry and Science Canada.
Operation is subject to the following
two conditions:
1. The device may not cause
interference.
2. The device must accept any
interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Customer Information 12-15