
Scheduling Service
Appointments
When your vehicle requires warranty
service, contact your dealer/retailer
and request an appointment. By
scheduling a service appointment
and advising your service consultant
of your transportation needs, your
dealer/retailer can help minimize
your inconvenience.
If your vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety-related. If it is, please
call your dealership/retailer, let them
know this, and ask for instructions.
If the dealer/retailer requests
you to bring the vehicle for service,
you are urged to do so as early
in the work day as possible to allow
for the same day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer
support program for vehicles with
the Bumper to Bumper (Base
Warranty Coverage period in
Canada) and extended powertrain,
and hybrid specific warranty in
both the U.S. and Canada.
Several courtesy transportation
options are available to assist
in reducing your inconvenience
when warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled “Warranty and Owner
Assistance Information” furnished
with each new vehicle provides
detailed warranty coverage
information.
Transportation Options
Warranty service can generally
be completed while you wait.
However, if you are unable to
wait, GM helps to minimize your
inconvenience by providing several
transportation options. Depending
on the circumstances, your
dealer can offer you one of the
following:
Shuttle Service
Shuttle service is the preferred
means of offering Courtesy
Transportation. Dealers may provide
you with shuttle service to get you
to your destination with minimal
interruption of your daily schedule.
This includes one-way or round
trip shuttle service within reasonable
time and distance parameters of
the dealer’s area.
12-8 Customer Information

Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight
warranty repairs, and public
transportation is used instead of the
dealer’s shuttle service, the
expense must be supported by
original receipts and can only be up
to the maximum amount allowed
by GM for shuttle service. In
addition, for U.S. customers, should
you arrange transportation through
a friend or relative, limited
reimbursement for reasonable fuel
expenses may be available.
Claim amounts should reflect actual
costs and be supported by original
receipts. See your dealer for
information regarding the allowance
amounts for reimbursement of
fuel or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is kept
for an overnight warranty repair.Rental reimbursement will be limited
and must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local, and
rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
You are responsible for fuel usage
charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of
the repair.
It may not be possible to provide a
like-vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Please contact
your dealer for specific information
about availability. All Courtesy
Transportation arrangements will be
administered by appropriate
dealer personnel.General Motors reserves the right to
unilaterally modify, change or
discontinue Courtesy Transportation
at any time and to resolve all
questions of claim eligibility pursuant
to the terms and conditions
described herein at its sole
discretion.
Collision Damage Repair
If your vehicle is involved in a
collision and it is damaged, have
the damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish your vehicle’s
resale value, and safety
performance can be compromised
in subsequent collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which your vehicle
was originally built. Genuine GM
Collision parts are your best choice
Customer Information 12-9

If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until
all matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing seeRoadside
Assistance Program on page 12-6.
Gather the following information:
•Driver’s name, address, phone
number
•Driver’s license number
•Owner’s name, address, phone
number
•Vehicle license plate
•Vehicle make, model and
model year
•Vehicle Identification
Number (VIN)
•Insurance company and policy
number
•General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in
this section.
If the airbag has inflated, seeWhat
Will You See After an Airbag
In ates? on page 2-27.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an active
role in its repair. If you have a
pre-determined repair facility
of choice, take your vehicle there, or
have it towed there. Specify to the
facility that any required
replacement collision parts be
original equipment parts, either newGenuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered
by your GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
your repair professional, and
insist on Genuine GM parts.
Remember if your vehicle is leased
you may be obligated to have
the vehicle repaired with Genuine
GM parts, even if your insurance
coverage does not pay the full cost.
If another party’s insurance
company is paying for the repairs,
you are not obligated to accept
a repair valuation based on
that insurance company’s collision
policy repair limits, as you have
no contractual limits with that
company. In such cases, you can
have control of the repair and
parts choices as long as cost stays
within reasonable limits.
Customer Information 12-11

Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on engines,
transmission, axle suspension,
brakes, electrical, steering,
body, etc.
Service Bulletins
Service Bulletins give additional
technical service information needed
to knowledgeably service General
Motors cars and trucks. Each
bulletin contains instructions to
assist in the diagnosis and service
of your vehicle.
Owner Information
Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle.
The owner manual includes the
Maintenance Schedule for all
models.In-Portfolio: Includes a Portfolio,
Owner Manual, and Warranty
Booklet.
RETAIL SELL PRICE:
$35.00 (U.S.) plus processing fee
Without Portfolio: Owner
Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus processing fee
Current and Past Model Order
Forms
Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles.
To request an order form, specify
year and model name of the vehicle.
ORDER TOLL FREE:
1-800-551-4123 Monday-Friday
8:00 AM - 6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit
Helm, Inc. on the World Wide
Web at: helminc.comOr you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
Note to Canadian Customers: All
listed prices are quoted in U.S.
funds. Canadian residents are to
make checks payable in U.S. funds.
12-12 Customer Information

Vehicle Data
Recording and
Privacy
Your GM vehicle has a number of
sophisticated computers that
record information about the
vehicle’s performance and how it is
driven. For example, your vehicle
uses computer modules to monitor
and control engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy airbags in a crash and,
if so equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may
store data to help your dealer/
retailer technician service your
vehicle. Some modules may also
store data about how you operate
the vehicle, such as rate of fuel
consumption or average speed.
These modules may also retain the
owner’s personal preferences,
such as radio pre-sets, seat
positions, and temperature settings.
Event Data Recorders
This vehicle has an Event Data
Recorder (EDR). The main purpose
of an EDR is to record, in certain
crash or near crash-like situations,
such as an airbag deployment
or hitting a road obstacle, data that
will assist in understanding how
a vehicle’s systems performed.
The EDR is designed to record data
related to vehicle dynamics and
safety systems for a short period
of time, typically 30 seconds or less.
The EDR in this vehicle is designed
to record such data as:
•How various systems in your
vehicle were operating
•Whether or not the driver and
passenger safety belts were
buckled/fastened
•How far, if at all, the driver was
pressing the accelerator and/or
brake pedal
•How fast the vehicle was
travelingThis data can help provide a better
understanding of the circumstances
in which crashes and injuries occur.
Important:EDR data is recorded
by your vehicle only if a non-trivial
crash situation occurs; no data
is recorded by the EDR under
normal driving conditions and no
personal data (e.g., name, gender,
age, and crash location) is
recorded. However, other parties,
such as law enforcement, could
combine the EDR data with the type
of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required,
and access to the vehicle or the
EDR is needed. In addition to
the vehicle manufacturer, other
parties, such as law enforcement,
that have the special equipment, can
read the information if they have
access to the vehicle or the EDR.
12-14 Customer Information

GM will not access this data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with
the consent of the lessee; in
response to an official request of
police or similar government office;
as part of GM’s defense of
litigation through the discovery
process; or, as required by law.
Data that GM collects or receives
may also be used for GM research
needs or may be made available
to others for research purposes,
where a need is shown and the data
is not tied to a specific vehicle or
vehicle owner.OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar
Terms and Conditions for
information on data collection and
use. See alsoOnStar
®System
on page 4-42in this manual
for more information.
Radio Frequency
Identi cation (RFID)
RFID technology is used in some
vehicles for functions such as
tire pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with
any other GM system containing
personal information.
Radio Frequency
Statement (US, Can)
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission
(FCC) Rules and with RSS-210/211
of Industry and Science Canada.
Operation is subject to the following
two conditions:
1. The device may not cause
interference.
2. The device must accept any
interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Customer Information 12-15

Compressor Kit, Tire
Sealant...........................9-71
Control of a Vehicle............... 8-3
Convenience Net................... 3-1
Convex Mirrors....................1-12
Coolant
Engine............................9-19
Engine Temperature Gage . . . 4-14
Cooling System...................9-17
Engine Messages.............4-32
Courtesy Transportation
Program..........................12-8
Covers
Engine.............................. 9-9
Cruise Control.....................8-38
Light...............................4-26
Messages........................4-31
Customer Assistance............12-4
Offices............................12-3
Text Telephone (TTY)
Users..........................12-4
Customer Information
Service Publications
Ordering Information.....12-12
Customer Satisfaction
Procedure........................12-1D
Damage Repair, Collision......12-9
Danger, Warnings, and
Cautions............................. iv
Data Recorders, Event........12-14
Daytime Running
Lamps (DRL) .............5-3, 9-39
Defensive Driving................... 8-2
Devices, Auxiliary.................6-16
Dome Lamps ........................ 5-6
Door
Ajar Messages.................4-31
Locks............................... 1-6
Power Locks...................... 1-7
Driver Information
Center (DIC)....................4-27
Driving
Better Fuel Economy.......... 8-2
Characteristics and
Towing Tips ..................8-49
Competitive...............8-7, 8-37
Defensive.......................... 8-2
Drunk............................... 8-3
Highway Hypnosis.............. 8-9
Hill and Mountain Roads..... 8-9
If the Vehicle is Stuck.......8-11Driving (cont.)
Loss of Control.................. 8-6
Off-Road Recovery............. 8-6
Vehicle Load Limits...........8-12
Winter.............................8-10
E
Electrical Equipment,
Add-On...........................8-55
Electrical System
Engine Compartment
Fuse Block...................9-42
Fuses and Circuit
Breakers......................9-42
Instrument Panel Fuse
Block...........................9-45
Overload.........................9-41
Rear Compartment
Fuse Block...................9-46
Engine
Air Cleaner/Filter...............9-16
Check and Service Engine
Soon Lamp..................4-19
Compartment Overview....... 9-6
Coolant...........................9-19
INDEX i-3

Gages (cont.)
Fuel................................4-11
Odometer........................4-11
Speedometer...................4-11
Tachometer......................4-11
Transmission
Temperature.................4-14
Trip Odometer..................4-11
Voltmeter.........................4-15
Warning Lights and
Indicators....................... 4-9
Garage Door Opener............4-45
Programming...................4-45
Gasoline
Specifications...................8-44
General Information
Service and Maintenance . . . 10-1
Towing ............................8-48
Vehicle Care...................... 9-2
Glove Box............................ 3-1
GM Mobility Reimbursement
Program..........................12-5H
Halogen Bulbs.....................9-37
Hazard Warning Flashers........ 5-4
Head Restraints..................... 2-2
Headlamps
Aiming ............................9-34
Automatic.......................... 5-3
Bulb Replacement.............9-37
Daytime Running
Lamps (DRL) ..........5-3, 9-39
Flash-to-Pass..................... 5-3
High Intensity Discharge
(HID) Lighting...............9-37
High/Low Beam Changer..... 5-2
Heated Front Seats................ 2-6
Heated Mirrors.....................1-12
Highway Hypnosis................. 8-9
Hill and Mountain Roads......... 8-9
Hood ................................... 9-5
Horn .................................... 4-7
How to Wear Safety Belts
Properly..........................2-10
Hydraulic Clutch...................9-15
I
Ignition Positions..................8-17
Ignition Transmission Lock
Check.............................9-32
Illumination Control................ 5-5
Immobilizer..........................1-11
Immobilizer Light..................4-26
Infants and Young Children,
Restraints........................2-37
Instrument Cluster................4-10
Instrument Panel................... 5-5
Introduction............................. iii
J
Jump Starting......................9-84
K
Key and Lock Messages.......4-33
Keyless Entry System............ 1-3
Keys.................................... 1-2
INDEX i-5