2010 CADILLAC ESCALADE EXT service schedule

Section 8 Maintenance Schedule
Maintenance Schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
Scheduled Maintenance . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Owner Checks and Services . . . . . . . . . . . . . . . . . . . . 8-8 Recommended Fluids and Lubricants . . . . . . . . . . 8-10
Maintenance Replacement Parts . . . . . . . . . . . . . . 8-12
Engine Drive Belt Routing . . . . . . . . . . . . . . . . . . . . . 8-13
Maintenance Record . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
8-1

Maintenance Schedule
Introduction
Notice:Maintenance intervals, checks, inspections,
recommended fluids, and lubricants are necessary
to keep this vehicle in good working condition.
Damage caused by failure to follow scheduled
maintenance might not be covered by the vehicle
warranty.
Proper vehicle maintenance helps to keep the vehicle in
good working condition, improves fuel economy, and
reduces vehicle emissions for better air quality.
Because of all the different ways people use vehicles,
maintenance needs vary. The vehicle might need
more frequent checks and services. Please read the
information under Scheduled Maintenance. To keep the
vehicle in good condition, see your dealer/retailer. The maintenance schedule is for vehicles that:
.carry passengers and cargo within recommended
limits on the Tire and Loading Information label.
See
Loading the Vehicle on page 6‑32.
.are driven on reasonable road surfaces within legal
driving limits.
.are driven off‐road in the recommended manner.
SeeOff-Road Driving on page 6‑13.
.use the recommended fuel. See Gasoline Octaneon page 7‑7.
{WARNING:
Performing maintenance work on a vehicle can be
dangerous. In trying to do some jobs, you can be
seriously injured. Do your own maintenance work
only if you have the required know-how and the
proper tools and equipment for the job. If you
have any doubt, see your dealer/retailer to have a
qualified technician do the work. See Doing Your
Own Service Work on page 7‑5.
8-2

At your General Motors dealer/retailer, you can be
certain that you will receive the highest level of service
available. Your dealer/retailer has specially trained
service technicians, uses genuine GM replacement
parts, as well as, up to date tools and equipment to
ensure fast and accurate diagnostics.
The proper replacement parts, fluids, and lubricants to
use are listed inRecommended Fluids and Lubricants
on page 8‑10andMaintenance Replacement Partson
page 8‑12. We recommend the use of genuine parts
from your dealer/retailer.
Rotation of New Tires
To maintain ride, handling, and performance of the
vehicle, it is important that the first rotation service for
new tires be performed when they have 8 000 to
13 000 km (5,000 to 8,000 miles). See Tire Inspection
and Rotation on page 7‑70.
Scheduled Maintenance
When the Change Engine Oil Soon
Message Displays
Change engine oil and filter. See Engine Oilon
page 7‑15. An Emission Control Service.
When the Change Engine Oil Soon message displays,
service is required for the vehicle as soon as possible,
within the next 1 000 km/600 miles. If driving under the
best conditions, the engine oil life system might not
indicate the need for vehicle service for more than a
year. The engine oil and filter must be changed at least
once a year and the oil life system must be reset.
Your dealer/retailer has trained service technicians
who will perform this work and reset the system. If the
engine oil life system is reset accidentally, service the
vehicle within 5 000 km/3,000 miles since the last
service. Reset the oil life system whenever the oil is
changed. See Engine Oil Life System on page 7‑18.
When the Change Engine Oil Soon message displays,
certain services, checks, and inspections are required.
8-3

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.
Maintenance Record
DateOdometer
Reading Serviced By Maintenance Stamp Services Performed
8-14

Online Owner Center
Online Owner Center (U.S.)—
www.gmownercenter.com/cadillac
Information and services customized for your
specific vehicle —all in one convenient place.
.Digital owner manual, warranty information,
and more
.Online service and maintenance records
.Find Cadillac dealers for service nationwide
.Exclusive privileges and offers
.Recall notices for your specific vehicle
.OnStar®and GM Cardmember Services Earnings
summaries
Other Helpful Links:
Cadillac −www.cadillac.com
Cadillac Merchandise —www.cadillaccollection.com
Help Center —www.cadillac.com/helpcenter
.FAQ
.Contact Us
My GM Canada (Canada) —www.gm.ca
My GM Canada is a password-protected section
of www.gm.ca where you can save information on
GM vehicles, get personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
.My Showroom: Find and save information on
vehicles and current offers in your area.
.My Dealers/Retailers: Save details such as
address and phone number for each of your
preferred GM dealers/retailers.
.My Driveway: Access quick links to parts and
service estimates, check trade-in values,
or schedule a service appointment by adding the
vehicles you own to your driveway profile.
.My Preferences: Manage your profile and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section within
www.gm.ca.
9-5

Scheduling Service Appointments
When your vehicle requires warranty service, contact
your dealer/retailer and request an appointment. By
scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer/retailer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership/
retailer, let them know this, and ask for instructions.
If the dealer/retailer requests you to bring the vehicle for
service, you are urged to do so as early in the work day
as possible to allow for the same day repair.
Courtesy Transportation Program
To enhance your ownership experience, we and our
participating dealers are proud to offer Courtesy
Transportation, a customer support program for vehicles
with the Bumper to Bumper (Base Warranty Coverage
period in Canada) and extended powertrain, and hybrid
specific warranties in both the U.S. and Canada.
Several courtesy transportation options are available to
assist in reducing your inconvenience when warranty
repairs are required.
Courtesy Transportation is not a part of the New Vehicle
Limited Warranty. A separate booklet entitled“Warranty
and Owner Assistance Information” furnished with each
new vehicle provides detailed warranty coverage
information.
9-11

Transportation Options
Warranty service can generally be completed
while you wait. However, if you are unable to wait,
GM helps to minimize your inconvenience by providing
several transportation options. Depending on the
circumstances, your dealer can offer you one of the
following:
Shuttle Service
Participating dealers can provide shuttle service to get
you to your destination with minimal interruption of your
daily schedule. This includes one-way or round trip
shuttle service to a destination up to 10 miles (16 km)
from the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires warranty repairs, and public
transportation is used instead of the dealer's shuttle
service, the expense must be supported by original
receipts and can only be up to the maximum amount
allowed by GM for shuttle service. In addition, for
U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement for
reasonable fuel expenses may be available. Claim
amounts should reflect actual costs and be supported
by original receipts. See your dealer for information
regarding the allowance amounts for reimbursement of
fuel or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle that
you obtain if your vehicle is kept for a warranty repair.
If you obtain a rental vehicle on your own, please see
your dealer for the maximum number of days allowed
and the allowance per rental day. Rental reimbursement
must be supported by original receipts. This requires
that you sign and complete a rental agreement and
meet state, local, and rental vehicle provider
requirements. Requirements vary and may include
minimum age requirements, insurance coverage, credit
card, etc. You are responsible for fuel usage charges
and may also be responsible for taxes, levies, usage
fees, excessive mileage, or rental usage beyond the
completion of the repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
All program options, such as shuttle service, may not be
available at every dealer. Please contact your dealer for
specific information about availability. All Courtesy
Transportation arrangements will be administered by
appropriate dealer personnel.
9-12

Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, please notify General Motors.
Call 1-800-458-8006, or write:Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
In Canada, call 1‐888‐446‐2000, or write:
Canadian Cadillac Customer Communication
Centre, CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle suspension,
brakes, electrical, steering, body, etc.
Service Bulletins
Service Bulletins give additional technical service
information needed to knowledgeably service
General Motors cars and trucks. Each bulletin contains
instructions to assist in the diagnosis and service of
your vehicle.
Owner Information
Owner publications are written specifically for owners
and intended to provide basic operational information
about the vehicle. The owner manual includes the
Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00 (U.S.) plus processing fee
Without Portfolio: Owner Manual only.
RETAIL SELL PRICE: $25.00 (U.S.) plus processing fee
9-17