Black plate (23,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Engine Oil Life System The engine oil life system calculates engine oil life
based on vehicle use and displays a DIC message
when it is necessary to change the engine oil and filter.
The oil life system should be reset to 100% only
following an oil change.
Resetting the Oil Life System 1. Display the OIL LIFE REMAINING on the DIC.
2. Press and hold the SET/RESET button on the DIC
for more than five seconds. The oil life will change
to 100%.
See Engine Oil Life System on page 7 ‑ 20 .
Fuel E85 (85% Ethanol) Vehicles that have a FlexFuel badge and a yellow fuel
cap can use either unleaded gasoline or ethanol fuel
containing up to 85% ethanol (E85). See Fuel E85
(85% Ethanol) on page 7 ‑ 9 . For all other vehicles, use
only the unleaded gasoline described under Gasoline
Octane
on page 7 ‑ 8 . Driving for Better Fuel Economy Driving habits can affect fuel mileage. Here are some
driving tips to get the best fuel economy possible. .
Avoid fast starts and accelerate smoothly. .
Brake gradually and avoid abrupt stops. .
Avoid idling the engine for long periods of time. .
When road and weather conditions are
appropriate, use cruise control, if equipped. .
Always follow posted speed limits or drive more
slowly when conditions require. .
Keep vehicle tires properly inflated. .
Combine several trips into a single trip. .
Replace the vehicle's tires with the same TPC
Spec number molded into the tire's sidewall near
the size. .
Follow recommended scheduled maintenance.
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Black plate (29,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Speedometer and Odometer The speedometer shows the vehicle's speed in both
kilometers per hour (km/h) and miles per hour (mph).
The vehicle's odometer works together with the Driver
Information Center (DIC). The Trip odometer can be set.
See “ Trip Odometer ” under DIC Operation and Displays
on page 4 ‑ 42 for more information.
To check the odometer mileage while the vehicle is not
running, press the trip stem on the instrument panel
cluster.
If the vehicle ever needs a new odometer installed, the
new one will be set to the correct mileage total of the
old odometer.
Trip Odometer The trip odometer can show how far the vehicle has
been driven since the trip odometer was last set to zero.
For more information see “ Trip Odometer ” under DIC
Operation and Displays on page 4 ‑ 42 .Tachometer The tachometer displays the engine speed in
revolutions per minute (rpm).
Safety Belt Reminders Driver Safety Belt Reminder Light When the engine is started, a chime sounds for several
seconds to remind a driver to fasten the safety belt,
unless the driver safety belt is already buckled.
The safety belt light
flashes for several
seconds, then comes on
solid for several more.
This chime and light sequence are repeated if the driver
remains unbuckled and the vehicle is in motion. If the
driver safety belt is already buckled, neither the chime
nor the light comes on.
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Black plate (6,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Doing Your Own Service Work If this vehicle is a Two ‐ mode Hybrid, see the Two ‐ mode
Hybrid manual for more information.
{ WARNING: You can be injured and the vehicle could be
damaged if you try to do service work on a vehicle
without knowing enough about it. .
Be sure you have sufficient knowledge,
experience, the proper replacement parts,
and tools before attempting any vehicle
maintenance task. .
Be sure to use the proper nuts, bolts, and
other fasteners. English and metric fasteners
can be easily confused. If the wrong fasteners
are used, parts can later break or fall off. You
could be hurt. If doing some of your own service work, use the proper
service manual. It tells you much more about how to
service the vehicle than this manual can. To order the
proper service manual, see Service Publications
Ordering Information on page 9 ‑ 18 .
This vehicle has an airbag system. Before attempting to
do your own service work, see Servicing Your
Airbag-Equipped Vehicle on page 2 ‑ 89 .
Keep a record with all parts receipts and list the mileage
and the date of any service work performed. See
Maintenance Record on page 8 ‑ 14 .
Adding Equipment to the Outside of
the Vehicle Things added to the outside of the vehicle can affect the
airflow around it. This can cause wind noise and can
affect fuel economy and windshield washer
performance. Check with your dealer before adding
equipment to the outside of the vehicle.
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Black plate (20,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Engine Oil Additives / Engine Oil
Flushes Do not add anything to the oil. The recommended oils
with the starburst symbol that meet GM standards are
all that is needed for good performance and engine
protection.
Engine oil system flushes are not recommended and
could cause engine damage not covered by the vehicle
warranty.
Engine Oil Life System
When to Change Engine Oil This vehicle has a computer system that indicates when
to change the engine oil and filter. This is based on
engine revolutions and engine temperature, and not on
mileage. Based on driving conditions, the mileage at
which an oil change is indicated can vary considerably.
For the oil life system to work properly, the system must
be reset every time the oil is changed. When the system has calculated that oil life has been
diminished, it indicates that an oil change is necessary.
A CHANGE ENGINE OIL SOON message comes on.
See DIC Warnings and Messages
on page 4 ‑ 49 .
Change the oil as soon as possible within the next
600 miles (1 000 km). It is possible that, if driving under
the best conditions, the oil life system might not indicate
that an oil change is necessary for over a year.
However, the engine oil and filter must be changed at
least once a year and at this time the system must be
reset. Your dealer has trained service people who will
perform this work using genuine parts and reset the
system. It is also important to check the oil regularly
and keep it at the proper level.
If the system is ever reset accidentally, the oil must be
changed at 3,000 miles (5 000 km) since the last oil
change. Remember to reset the oil life system
whenever the oil is changed.
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Black plate (2,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Customer Assistance and
Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to your
dealer and to Cadillac. Normally, any concerns with the
sales transaction or the operation of the vehicle will be
resolved by the dealer's sales or service departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:
STEP ONE: Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the general
manager. STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
U.S., call the Cadillac Customer Assistance Center at
1 ‐ 800 ‐ 458 ‐ 8006. In Canada, call the Canadian Cadillac
Customer Communication Centre at 1-888-446-2000.
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Have the following
information available to give the Customer Assistance
representative: .
Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield. .
Dealership name and location. .
Vehicle delivery date and present mileage.
When contacting Cadillac, remember that your concern
will likely be resolved at a dealer's facility. That is why
we suggest following Step One first.
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Black plate (3,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
STEP THREE — U.S. Owners: Both General Motors
and your dealer are committed to making sure you are
completely satisfied with your new vehicle. However,
if you continue to remain unsatisfied after following the
procedure outlined in Steps One and Two, you can file
with the Better Business Bureau (BBB) Auto Line ®
Program to enforce your rights.
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs
or the interpretation of the New Vehicle Limited
Warranty. Although you may be required to resort to this
informal dispute resolution program prior to filing a court
action, use of the program is free of charge and your
case will generally be heard within 40 days. If you do
not agree with the decision given in your case, you may
reject it and proceed with any other venue for relief
available to you. You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age, mileage
and other factors. General Motors reserves the right to
change eligibility limitations and/or discontinue its
participation in this program.
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Black plate (13,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Courtesy Rental Vehicle Your dealer may arrange to provide you with a
courtesy rental vehicle or reimburse you for a rental
vehicle that you obtain if your vehicle is kept for an
overnight warranty repair. Rental reimbursement will
be limited and must be supported by original receipts.
This requires that you sign and complete a rental
agreement and meet state/provincial, local, and rental
vehicle provider requirements. Requirements vary and
may include minimum age requirements, insurance
coverage, credit card, etc. You are responsible for fuel
usage charges and may also be responsible for taxes,
levies, usage fees, excessive mileage, or rental usage
beyond the completion of the repair.
It may not be possible to provide a like vehicle as a
courtesy rental. Additional Program Information All program options, such as shuttle service, may not
be available at every dealer. Please contact your dealer
for specific information about availability. All Courtesy
Transportation arrangements will be administered by
appropriate dealer personnel.
General Motors reserves the right to unilaterally modify,
change, or discontinue Courtesy Transportation at any
time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described herein
at its sole discretion.
Collision Damage Repair If your vehicle is involved in a collision and it is
damaged, have the damage repaired by a qualified
technician using the proper equipment and quality
replacement parts. Poorly performed collision repairs
diminish your vehicle's resale value, and safety
performance can be compromised in subsequent
collisions.
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