2010 CADILLAC ESCALADE ESV phone

Black plate (8,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Roadside Service In the United States or Canada, call 1-800-882-1112 .
Text Telephone (TTY), U.S. only, call 1-888-889-2438 .
Service is available 24 hours a day, 365 days a year.
Calling for Service When calling Roadside Service, have the following
information ready: .
Your name, home address, and home telephone
number .
Telephone number of your location .
Location of the vehicle .
Model, year, color, and license plate number of the
vehicle .
Odometer reading, Vehicle Identification
Number (VIN), and delivery date of the vehicle .
Description of the problem Coverage Services are provided up to 5 years/
160 000 km (100,000 miles), whichever comes first.
In the U.S., anyone driving the vehicle is covered. In
Canada, a person driving the vehicle without permission
from the owner is not covered.
Roadside Service is not a part of the New Vehicle
Limited Warranty. Cadillac and General Motors of
Canada Limited reserve the right to make any changes
or discontinue the Roadside Service program at any
time without notification.
Cadillac and General Motors of Canada Limited reserve
the right to limit services or payment to an owner or
driver if they decide the claims are made too often,
or the same type of claim is made many times.
9-8

Black plate (15,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Insuring Your Vehicle Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage. There
are significant differences in the quality of coverage
afforded by various insurance policy terms. Many
insurance policies provide reduced protection to your
GM vehicle by limiting compensation for damage
repairs by using aftermarket collision parts. Some
insurance companies will not specify aftermarket
collision parts. When purchasing insurance, we
recommend that you ensure that your vehicle will be
repaired with GM original equipment collision parts.
If such insurance coverage is not available from your
current insurance carrier, consider switching to another
insurance carrier.
If your vehicle is leased, the leasing company may
require you to have insurance that ensures repairs with
Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts. Read
your lease carefully, as you may be charged at the end
of your lease for poor quality repairs. If a Crash Occurs If there has been an injury, call emergency services for
help. Do not leave the scene of a crash until all matters
have been taken care of. Move the vehicle only if its
position puts you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information to police and other
parties involved in the crash.
For emergency towing see Roadside Service
on
page 9 ‑ 8 .
Gather the following information: .
Driver's name, address, and telephone number .
Driver's license number .
Owner's name, address, and telephone number .
Vehicle license plate number .
Vehicle make, model, and model year .
Vehicle Identification Number (VIN) .
Insurance company and policy number .
General description of the damage to the other
vehicle
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Black plate (21,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
OnStar ®
If your vehicle is equipped with an active OnStar
system, that system may also record data in crash or
near crash ‐ like situations. The OnStar Terms and
Conditions provides information on data collection and
use and is available in the OnStar glove box kit, at
www.onstar.com (U.S.) or www.onstar.ca (Canada),
or by pressing the
Q button and speaking to an
advisor.
Navigation System If the vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions. Radio Frequency
Identification (RFID) RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
Radio Frequency Statement This vehicle has systems that operate on a radio
frequency that comply with Part 15 of the Federal
Communications Commission (FCC) rules and with
Industry Canada Standards RSS ‐ 210/220/310.
Operation is subject to the following two conditions:
1. The device may not cause interference.
2. The device must accept any interference received,
including interference that may cause undesired
operation of the device.
Changes or modifications to any of these systems by
other than an authorized service facility could void
authorization to use this equipment.
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Black plate (4,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Cleaning (cont.)
Weatherstrips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-103
Windshield, Backglass, and Wiper Blades . . . . . . .7-105
Wood Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-102
Climate Control System
Outlet Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Rear Air Conditioning and Heating System,
Electronic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
Climate Control Systems
Dual Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Climate Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . . . . . 9-13
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-47
Content Theft-Deterrent . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Control of a Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3
Coolant
Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-29
Engine Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 4-35
Cooled Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-27
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . 9-11
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-40
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-62 Customer Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-6
Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6
Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . 9-6
Customer Information
Service Publications Ordering Information . . . . . . . . 9-18
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . .9-2
D Damage Repair, Collision . . . . . . . . . . . . . . . . . . . . . . . . . . 9-13
Data Recorders, Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-20
Database Coverage Explanations . . . . . . . . . . . . . . . . . 5-59
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . . . 4-15
Defensive Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
DIC Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-47
Doing Your Own Service Work . . . . . . . . . . . . . . . . . . . . . . .7-6
Dome Lamp Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Door
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Programmable Automatic Door Locks . . . . . . . . . . . . 3-11
Rear Door Security Locks . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Drive Systems
All-Wheel Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-49
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Black plate (11,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
PASS-Key ®
III+ Electronic Immobilizer . . . . . . . . . . . . . 3-24
PASS-Key ®
III+ Electronic Immobilizer
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . 4-31
Passenger Sensing System . . . . . . . . . . . . . . . . . . . . . . . 2-84
Passing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
Perchlorate Materials Requirements, California . . . . . .7-5
Phone
Bluetooth ®
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-68
Power
Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Electrical System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-110
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Lumbar Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Reclining Seatbacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Retained Accessory (RAP) . . . . . . . . . . . . . . . . . . . . . . . 3-28
Seat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Steering Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-38
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Power Assist Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Pregnancy, Using Safety Belts . . . . . . . . . . . . . . . . . . . . . 2-47
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-19
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-21
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-21
Radio Frequency Identification (RFID) . . . . . . . . . . . . 9-21
Problems with Route Guidance . . . . . . . . . . . . . . . . . . . . 5-58 Program
Courtesy Transportation . . . . . . . . . . . . . . . . . . . . . . . . . . 9-11
Programmable Automatic Door Locks . . . . . . . . . . . . . 3-11
Proposition 65 Warning, California . . . . . . . . . . . . . . . . . . .7-5
R Radio Frequency
Identification (RFID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-21
Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-21
Radios
Reception . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-108
Theft-Deterrent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-106
Reading Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Rear Air Conditioning and Heating System and
Electronic Climate Controls . . . . . . . . . . . . . . . . . . . . . . 4-26
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-50
Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Rear Door Security Locks . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Rear Heated Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Rear Seat Armrest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-66
Rear Seat Audio (RSA) System . . . . . . . . . . . . . . . . . . 4-104
Rear Seat Entertainment System . . . . . . . . . . . . 4-78, 4-87
Rear Seat Audio (RSA) . . . . . . . . . . . . . . . . . . . . . . . . . .4-104
Rear Side Window Antenna . . . . . . . . . . . . . . . . . . . . . . 4-109
Rear Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-66
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Black plate (14,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010
Storage Areas (cont.)
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-66
Rear Seat Armrest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-66
Roof Rack System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-64
Stuck in Sand, Mud, Ice, or Snow . . . . . . . . . . . . . . . . . 6-30
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-66
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17
System
Roof Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-64
System Needs Service, If . . . . . . . . . . . . . . . . . . . . . . . . . . 5-59
TTachometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29
Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . .9-6
Theft-Deterrent Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-106
Theft-Deterrent Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Content Theft-Deterrent . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
PASS-Key ®
III+ Electronic Immobilizer . . . . . . . . . . . . 3-24
PASS-Key ®
III+ Electronic Immobilizer
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Third Row Seat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
Throttle, Adjustable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
Tilt Wheel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3 Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-58
Aluminum or Chrome-Plated Wheels,
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-106
Buying New Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-73
Chains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-78
Changing a Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-80
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-107
Different Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-75
High-Speed Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-66
If a Tire Goes Flat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-79
Inflation - Tire Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-65
Inspection and Rotation . . . . . . . . . . . . . . . . . . . . . . . . . . 7-71
Installing the Spare Tire . . . . . . . . . . . . . . . . . . . . . . . . . . 7-86
Pressure Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35
Pressure Monitor Operation . . . . . . . . . . . . . . . . . . . . . . 7-68
Pressure Monitor System . . . . . . . . . . . . . . . . . . . . . . . . . 7-67
Removing the Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-86
Removing the Spare Tire and Tools . . . . . . . . . . . . . . . 7-81
Secondary Latch System . . . . . . . . . . . . . . . . . . . . . . . . . 7-91
Sidewall Labeling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-60
Spare Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-98
Storing a Flat or Spare Tire and Tools . . . . . . . . . . . . 7-94
Terminology and Definitions . . . . . . . . . . . . . . . . . . . . . . 7-62
Uniform Tire Quality Grading . . . . . . . . . . . . . . . . . . . . . 7-76
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