2010 BMW X5 XDRIVE 35D Service

Communications
This chapter summarizes how to operate your
mobile phone using iDrive or voice control and
how to use BMW Assist or BMW TeleServices.
Communications
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Telephone
206 1."Telephone"
2."Active calls"
3.Select an active call.
Dialing phone numbers
1."Telephone"
2."Dial number"
3.Select the digits individually.
4. Select this symbol to establish the con-
nection
or
press the button on the steering wheel.
For your phone number to be displayed to the
person you are calling, the display of phone
numbers must be enabled by your service pro-
vider.
Calls with multiple parties
You can switch between calls and combine two
calls to a single conference call. These func-
tions must be supported by the mobile phone
and the service provider.
Accepting a call while speaking to
another party
This function may need to be enabled by the
service provider, and the mobile phone may
have to be set up accordingly.
If a second call comes in during an active call,
you will hear a call waiting signal.
"Accept"
The call is accepted and the existing call is put
on hold.
Establishing a second call
Establish another call during an active call.
1."Telephone"
2."Active calls"
3."Hold"
The existing call is put on hold.
4.Dia l the ne w pho ne numbe r o r sele ct it from
a list.
Switching between two calls, toggling
>Active call: indicated by a red handset
>Call on hold: indicated by a green handset
To switch to the call on hold, select this hand-
set.
Establishing a conference call
Two calls can be connected to a single tele-
phone conference call.
1.Establish two calls.
2."Conference call"
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Telephone
208
Saving an entry in the contacts
1.Highlight the entry.
2.Open "Options".
3."Store as new contact" or "Add to existing
contact".
4.Select the type of number: "Home", "Busi-
ness" or "Mobile".
5.Complete the entries if necessary.
6."Store in vehicle"
Received calls
The 20 calls that were last received are dis-
played.
1."Telephone"
2."Store contact"
Dialing a number
Select an entry.
The connection is established.
Deleting entries
1.Highlight the entry.
2.Open "Options".
3."Delete entry" or "Delete list".
Saving an entry in the contacts
1.Highlight the entry.
2.Open "Options".
3."Store as new contact" or "Add to existing
contact".
4.Select the type of number: "Home", "Busi-
ness" or "Mobile".
5.Complete the entries if necessary.
6."Store contact"
Messages
Various types of messages can be displayed:
>SMS
Whether or not SMS are displayed depends
on whether transmission to the vehicle is
supported by the mobile phone. SMS may
not be supported by the service provider, or
the function may need to be enabled sepa-
rately.
>My Info messages from the BMW Assist
portal.
>Messages from BMW Concierge service
Displaying messages
1."Telephone"
2."Messages"
A symbol identifies the type of message.
3. Select the desired message.
SMS
To call the sender of an SMS:
1. Select the desired message.
2.Open "Options".
3."Call sender"
To store the sender in the contacts:
1. Select the desired message.
2.Open "Options".
3."Store as new contact" or "Add to existing
contact".
My Info
Replying:
Sending a predefined reply.
1. Select the desired message.
2.Open "Options".
3."Answer"
To start destination guidance:
1.Select the message that contains the
desired destination.
2. "Start guidance" or "Add as another
dest.".
To dial the number in the message:
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209
Entertainment
Reference
At a glance
Controls
Driving tips Communications
Navigation
Mobility
1.Select the message that contains the
desired number.
2. "Call"
Messages from the concierge service
To use the address in destination guidance*:
1.Select the message.
2. "Start guidance" or "Add as another
dest.".
3.Start destination guidance, if necessary.
To dial a phone number:
1.Select the message.
2. "Call"
To save an address:
1.Select the message.
2.Open "Options".
3."Store contact in vehicle"
Deleting messages
1.Select the message to be deleted.
2.Open "Options".
3."Delete message"
Changing between mobile
phone and hands-free system
From mobile phone to hands-free
system*
You can continue calls begun outside the Blue-
tooth range of the vehicle via the handsfree sys-
tem when the engine is running or the ignition is
switched on. Depending on your mobile phone, the system automatically switches over to the
handsfree mode.
For mobile phones that do not automatically
switch over to the handsfree mode:
Depending on the mobile phone model used,
the conversation can be continued via the
hands-free system if necessary. Refer to the
display on your mobile phone and/or your
mobile phone's operating instructions.
From handsfree system to mobile
phone
When you telephone via the handsfree system,
you can also continue the call via the mobile
phone if necessary, depending on the mobile
phone model. Act according to what is shown
on the mobile phone display, refer to the oper-
ating instructions of your mobile phone.
Alternatively, you can deactivate the Bluetooth
link, refer to page204.
Depending on your mobile phone model, poor
reception of the wireless communications net-
work can result in the system changing from the
hands-free system to the mobile phone.
Operation by voice*
The concept
You can operate your mobile phone without
having to remove your hands from the steering
wheel. When making your entries, you will be
supported by announcements or questions in
many cases.
The same prerequisites as for operation via
iDrive apply, refer to page205.
Voice commands
Activating system
1.Briefly press the button on the steering
wheel.
An acoustic signal indicates that you can
say commands.
2.Say the command.
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215
Entertainment
Reference
At a glance
Controls
Driving tips Communications
Navigation
Mobility
BMW Assist
BMW Assist*
BMW Assist provides a number of different ser-
vices. For example, the position data of the
vehicle can be transmitted to the BMW Assist
Response Center when an Emergency
Request
* is sent.
Many BMW Assist services depend on the indi-
vidually agreed contract.
After your contract has expired, the BMW
Assist system will be deactivated by the BMW
Assist Response Center without you having to
visit a BMW Sports Activity Vehicle Center.
After the BMW Assist system has been deacti-
vated, no BMW Assist service will be available.
The BMW Assist system can be reactivated by
a BMW Sports Activity Vehicle Center after a
new contract has been signed.
Requirements
>The installed BMW Assist system is logged
in on a wireless communications network.
This network must be capable of transmit-
ting the services.
>To transmit position data, the vehicle must
be able to determine the current position.
>To activate and update BMW Assist, a
GPS signal must be available.
>The BMW Assist service contract was
signed with your BMW Sports Activity Vehi-
cle Center or with the BMW Assist
Response Center. Enabling must have
been completed.
>BMW Assist is activated.
Services offered
>Emergency Request: when you press the
SOS button, a connection to the BMW
Assist Response Center is established. The
BMW Assist Response Center then speaks
with you and takes further steps to help you.>Automatic Collision Notification: under cer-
tain conditions, a connection is established
to the BMW Assist Response Center after a
serious accident. If possible, the BMW
Assist Response Center then speaks with
you and takes further steps to help you.
>Enhanced Roadside Assistance: BMW
Roadside Assistance
* can be contacted if
assistance is needed in the event of a
breakdown. If possible, the vehicle and
position data are transmitted in the process.
>Customer Relations: connection to Cus-
tomer Relations for information on all
aspects of your vehicle.
>TeleServices: data on your vehicle's service
status or required inspections are transmit-
ted to your BMW Sports Activity Vehicle
Center, either automatically before a ser-
vice due date or when you request a BMW
service appointment.
>Remote Door Unlock: the BMW Assist
Response Center provides assistance if, for
example, the remote control is not available
and the vehicle needs to be opened.
>Stolen Vehicle Recovery: after you report to
the police that your vehicle was stolen, the
BMW Assist Response Center can deter-
mine its position.
>In addition, the optional Convenience Plan
offers a concierge service and information
on route planning, the traffic situation and
weather. Using Critical Calling, a limited
number of calls can be made via the BMW
Assist Response Center, for example if the
mobile phone is not available or discharged.
Press the SOS button to contact the BMW
Assist Response Center.
>You can also access the BMW Assist con-
cierge service via the Internet.
*
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BMW Assist
216
TeleServices*
TeleServices supports communication with
your BMW Sports Activity Vehicle Center.
>Data on the vehicle's service requirements
can be sent directly to the BMW Sports
Activity Vehicle Center. In this way, the
BMW Sports Activity Vehicle Center can
plan its work in advance. This shortens the
duration of the service appointment.
>In the event of a breakdown, data on the
vehicle's condition can be sent directly to
Roadside Assistance
*.
>The offer varies by country.
>Connection may incur charges.
>Services may be restricted abroad.
Requirements
>BMW Assist is activated.
>Wireless reception is available.
>The engine is running.
Concierge service*
When you call the BMW Assist Concierge ser-
vice, you can obtain information about, for
example, restaurants, emergency pharmacy
services, gas stations or hotels, as well as
receive the corresponding telephone numbers
and addresses.
You can then dial a phone number directly or
use an address for destination guidance
*.
Starting the concierge service
1."BMW Assist"
2."Concierge"3."Start service"
A voice connection is established to the BMW
Concierge service.
You are connected to an employee of the BMW
Concierge service to obtain the required infor-
mation. You can then have the phone number
and address sent to you and, for example, use it
for destination guidance in the navigation sys-
tem. Many hotels can be booked directly
through the BMW concierge service. When an
information message is received, a list of the
received messages is displayed automatically.
Messages
SMS, BMW Concierge service messages and
My Info messages from the BMW Assist portal
are listed here, refer to Messages on page208.
Roadside assistance
You can call BMW Roadside Assistance*
should you require help in the event of a break-
down.
Starting Roadside Assistance
Vehicle not equipped with BMW Assist
or TeleServices
1."BMW Assist"
2."Roadside Assistance"
The Roadside Assistance number is displayed.
3.Select the number. If a mobile phone
* is
paired, a connection is established to BMW
Roadside Assistance.
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Entertainment
Reference
At a glance
Controls
Driving tips Communications
Navigation
Mobility
Vehicle equipped with BMW Assist or
TeleServices
1."BMW Assist"
2."Roadside Assistance"
3."Start service"
Teleservice Diagnosis*
Teleservice Diagnosis enables the wireless
transmission of detailed vehicle data that are
important for vehicle diagnosis. Teleservice
Diagnosis can be started after a prompt by
Roadside Assistance and termination of the
voice connection.
Teleservice Help*
Teleservice Help enables an in-depth diagnosis
of the vehicle by Roadside Assistance via wire-
less transmission. Teleservice Help can be
started after a prompt by Roadside Assistance
and termination of the voice connection.
Starting Teleservice Help
1.Park the vehicle in a safe place.
2.Set the parking brake.
3.The engine is running.
4."TeleService Help"
After completion of Teleservice Help, a voice
connection is established to Roadside Assis-
tance.
Activating BMW Assist*
If the services included in a valid BMW Assist
subscription are not displayed, they may need
to be activated.1.Make sure that the vehicle can determine its
current position. Reception is usually best
when you have an unobstructed view to the
sky.
2.Switch on the ignition.
3."Activate BMW Assist"
Activation may take several minutes. If another
menu is opened, activation continues running in
the background.
BMW Search*
BMW Search is an Internet portal that makes
available a number of services for use in the
vehicle, e.g. information on restaurants on your
route, your own address book or an e-mail
account.
BMW Search is always displayed across the full
screen.
Requirements
>Subscription to the optional Convenience
Plan.
>The vehicle is located within wireless net-
work coverage.
>The date setting on the Control Display is
current.
Starting BMW Search
1."BMW Assist"
2."BMW Search"
3.Select "OK", if necessary.
The BMW Search start page is displayed.
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BMW Assist
218
Using BMW Search
To select and display content:
>Turn the controller to highlight an element.
>Press the controller to display an element.
Opening start page
1.Open "Options".
2."Home"
Loading a new page
1.Open "Options".
2."Reload"
Canceling
1.Open "Options".
2."Cancel loading"
Pairing
To display e-mails, contacts from BMW Search
or other personal data, you need to log in.
1."BMW Assist"
2."BMW Search"
3.Open "Options".
4."User identification"5."User name:"
6.Enter the user name and select "OK".
7."Password:"
8.Enter the password and select "OK".
9."OK"
Automatically logging in
You are logged in automatically when
BMW Search is opened.
"Logon automatically"
Logging off
1."BMW Assist"
2."BMW Search"
3.Open "Options".
4."User logoff"
Activating TeleServices*
If the services are not displayed, they may need
to be activated.
1."BMW Assist"
2."Activate TeleService"
Customer Relations
Contact Customer Relations for information on
all aspects of your vehicle.
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