
BMW Assist
216
TeleServices*
TeleServices supports communication with 
your BMW Sports Activity Vehicle Center.
>Data on the vehicle's service requirements 
can be sent directly to the BMW Sports 
Activity Vehicle Center. In this way, the 
BMW Sports Activity Vehicle Center can 
plan its work in advance. This shortens the 
duration of the service appointment.
>In the event of a breakdown, data on the 
vehicle's condition can be sent directly to 
Roadside Assistance
*. 
>The offer varies by country.
>Connection may incur charges.
>Services may be restricted abroad.
Requirements
>BMW Assist is activated.
>Wireless reception is available.
>The engine is running.
Concierge service*
When you call the BMW Assist Concierge ser-
vice, you can obtain information about, for 
example, restaurants, emergency pharmacy 
services, gas stations or hotels, as well as 
receive the corresponding telephone numbers 
and addresses.
You can then dial a phone number directly or 
use an address for destination guidance
*.
Starting the concierge service
1."BMW Assist"
2."Concierge"3."Start service"
A voice connection is established to the BMW 
Concierge service.
You are connected to an employee of the BMW 
Concierge service to obtain the required infor-
mation. You can then have the phone number 
and address sent to you and, for example, use it 
for destination guidance in the navigation sys-
tem. Many hotels can be booked directly 
through the BMW concierge service. When an 
information message is received, a list of the 
received messages is displayed automatically.
Messages
SMS, BMW Concierge service messages and 
My Info messages from the BMW Assist portal 
are listed here, refer to Messages on page208.
Roadside assistance
You can call BMW Roadside Assistance* 
should you require help in the event of a break-
down.
Starting Roadside Assistance
Vehicle not equipped with BMW Assist 
or TeleServices
1."BMW Assist"
2."Roadside Assistance"
The Roadside Assistance number is displayed.
3.Select the number. If a mobile phone
* is 
paired, a connection is established to BMW 
Roadside Assistance.
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 217
Entertainment
Reference
At a glance
Controls
Driving tips Communications
Navigation
Mobility
Vehicle equipped with BMW Assist or 
TeleServices
1."BMW Assist"
2."Roadside Assistance"
3."Start service"
Teleservice Diagnosis*
Teleservice Diagnosis enables the wireless 
transmission of detailed vehicle data that are 
important for vehicle diagnosis. Teleservice 
Diagnosis can be started after a prompt by 
Roadside Assistance and termination of the 
voice connection.
Teleservice Help*
Teleservice Help enables an in-depth diagnosis 
of the vehicle by Roadside Assistance via wire-
less transmission. Teleservice Help can be 
started after a prompt by Roadside Assistance 
and termination of the voice connection.
Starting Teleservice Help
1.Park the vehicle in a safe place.
2.Set the parking brake.
3.The engine is running.
4."TeleService Help"
After completion of Teleservice Help, a voice 
connection is established to Roadside Assis-
tance.
Activating BMW Assist*
If the services included in a valid BMW Assist 
subscription are not displayed, they may need 
to be activated.1.Make sure that the vehicle can determine its 
current position. Reception is usually best 
when you have an unobstructed view to the 
sky.
2.Switch on the ignition.
3."Activate BMW Assist"
Activation may take several minutes. If another 
menu is opened, activation continues running in 
the background.
BMW Search*
BMW Search is an Internet portal that makes 
available a number of services for use in the 
vehicle, e.g. information on restaurants on your 
route, your own address book or an e-mail 
account.
BMW Search is always displayed across the full 
screen.
Requirements
>Subscription to the optional Convenience 
Plan.
>The vehicle is located within wireless net-
work coverage.
>The date setting on the Control Display is 
current.
Starting BMW Search
1."BMW Assist"
2."BMW Search"
3.Select "OK", if necessary.
The BMW Search start page is displayed.
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BMW Assist
218
Using BMW Search
To select and display content:
>Turn the controller to highlight an element.
>Press the controller to display an element.
Opening start page
1.Open "Options".
2."Home"
Loading a new page
1.Open "Options".
2."Reload"
Canceling
1.Open "Options".
2."Cancel loading"
Pairing
To display e-mails, contacts from BMW Search 
or other personal data, you need to log in.
1."BMW Assist"
2."BMW Search"
3.Open "Options".
4."User identification"5."User name:"
6.Enter the user name and select "OK".
7."Password:"
8.Enter the password and select "OK".
9."OK"
Automatically logging in
You are logged in automatically when 
BMW Search is opened.
"Logon automatically"
Logging off
1."BMW Assist"
2."BMW Search"
3.Open "Options".
4."User logoff"
Activating TeleServices*
If the services are not displayed, they may need 
to be activated.
1."BMW Assist"
2."Activate TeleService"
Customer Relations
Contact Customer Relations for information on 
all aspects of your vehicle.
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BMW Assist
220
Data transfer*
The status of the data transfer is displayed.
1."BMW Assist"
2.Open "Options".
3."Data transfer"
Service status*
Display of all services available in the vehicle.
1."BMW Assist"
2."Service status"
3."Available services"
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Refueling
224
Refueling
Switch off the engine before refueling. 
When handling fuel, always observe all 
applicable precautionary measures and regula-
tions. Never transport reserve fuel containers in 
the vehicle. These could become leaky and 
cause an explosion or a fire in an accident.<
Fuel filler door
Opening
1.Open the fuel filler door. To do this, briefly 
press the lower edge.
2.Turn the fuel filler cap counterclockwise.
3.Place the fuel filler cap in the bracket 
attached to the fuel filler door.
Closing
Fit the cap and turn it clockwise until you clearly 
hear a click.
Do not crush the band attached to the 
cap; otherwise, the cap may not properly 
seal and fuel vapors can escape.<
A message
* is displayed if the cap is loose or 
missing.
Releasing manually
If an electrical malfunction should occur, you 
can unlock the fuel filler door manually.
1.Open the right-hand side panel in the cargo 
bay.
2.Pull the knob with the gas pump symbol.
Observe the following when refueling
When handling fuels, follow the safety 
precautions posted at the filling station. 
Otherwise, there is a danger of personal injury 
or property damage.<
When refueling, insert the filler nozzle com-
pletely into the filler pipe. Avoid raising the filler 
nozzle during refueling, otherwise this leads to
>premature pump shutoff
>a reduced efficiency of the fuel-vapor 
recovery system
The fuel tank is full when the filler nozzle clicks 
off the first time.
Fuel tank capacity
Approx. 22.5 US gal/85 liters, including the 
reserve capacity of approx. 2.1 US gal/8 liters
X5 xDrive48i: approx. 2.6 US gal/10 liters 
reserve
X6 xDrive50i: approx. 3.2 US gal/12 liters 
reserve
Refuel as soon as possible once your 
cruising range falls below 30 miles/
50 km, otherwise engine functions are not 
ensured and damage can occur.<
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Refueling
226
BMW X5 with BMW Advanced 
Diesel
The concept
BMW Advanced Diesel reduces nitrogen oxides 
in the diesel exhaust of your vehicle by injecting 
the reducing agent diesel exhaust fluid into the 
exhaust line. In the catalytic converter, a chem-
ical reaction occurs that minimizes nitrogen 
oxides.
In order to be able to start the engine in the 
usual way, there must be a sufficient supply of 
diesel exhaust fluid in the separate reservoir.
System heating
In order to bring the system to operating tem-
perature after a cold start of the engine, the 
automatic transmission shifts into the next 
higher gear at a later point.
Reserve display
A display in the instrument panel informs you 
about the remaining distance can be covered 
with the amount of fuel currently in the tank.
The reserve display appears approx. 
1,000 miles/1,600 km before the end of the 
tank.
As soon as the reserve display has 
appeared in the instrument panel, have 
the diesel exhaust fluid refilled to prevent the 
engine from being unable to restart.<
Diesel exhaust fluid at minimum
Even with a display of -- mls, the engine will 
continue to run, provided that it is not switched 
off, and all other operating requirements are 
met, e.g. sufficient fuel.
Do not drive until the displayed remaining 
distance runs out. Otherwise, it may not 
be possible to restart the engine.<
Incorrect fueling
The warning lamp lights up:
The reservoir has been filled with an 
incorrect fluid.
Please contact your BMW Sports Activity Vehi-
cle Center.
Having diesel exhaust fluid refilled
Your BMW Sports Activity Vehicle Center refills 
the diesel exhaust fluid as part of the regular 
maintenance. If you adhere to this maintenance 
schedule, it is usually not necessary to refill any 
fluids between the maintenance dates.
Under certain circumstances, e.g. due to a par-
ticularly sporty driving style or operation of the 
vehicle at high altitudes, it may be necessary to 
refill fluids between maintenance dates.
As soon as the reserve display has appeared in 
the instrument panel, have the diesel exhaust 
fluid refilled to prevent the engine from being 
unable to restart.
You can have the fluid refilled by a BMW Sports 
Activity Vehicle Center.
Diesel exhaust fluid at low 
temperatures
Due to its physical properties, it may be 
necessary to replenish the level of diesel 
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Mobility
 227Reference
At a glance
Controls
Driving tips
Communications
Navigation
Entertainment
exhaust fluid at temperatures below +237/
-56 even between the regular maintenance 
intervals.
If the fluid needs to be refilled, this will be indi-
cated with the reserve display in the instrument 
panel, refer to page226.<
Only refill the diesel exhaust fluid 
yourself in exceptional circumstances
In order to get your vehicle to reach the nearest 
BMW Sports Activity Vehicle Center, you may 
refill the diesel exhaust fluid yourself, making 
sure to heed the warning notices.
Do not allow diesel exhaust fluid to come 
into contact with you. This can lead to 
skin and eye irritation. Wear protective goggles 
and gloves as needed. Follow the safety 
instructions on the bottle.
When opening the bottle or reservoir, pungent 
smelling vapors can escape. Before refilling, 
close the vehicle completely so that the vapors 
do not get into the interior of the vehicle. When 
handling diesel exhaust fluid in enclosed 
spaces, make sure to have sufficient ventilation.
After handling diesel exhaust fluid, wash hands 
thoroughly. Failure to do so may lead to irrita-
tion, e.g. due to inadvertent contact with the 
eyes.
If eye irritation occurs, immediately rinse eyes 
with ample water and contact a doctor if neces-
sary.
If diesel exhaust fluid comes into contact with 
surfaces of your vehicle, rinse the affected sur-
faces with water or else damage may occur.
Keep diesel exhaust fluid out of reach of chil-
dren.<
Suitable diesel exhaust fluid
>Preferred: BMW Diesel Exhaust Fluid.
This bottle and its special adapter permit 
convenient refilling with diesel exhaust 
fluid.
>Alternative: NOx reduction agent AUS 32
You can get diesel exhaust fluid at your BMW 
Sports Activity Vehicle Center.
Refilling quantity
Refilling quantity at the start of the reserve dis-
play: approx. 0,75 US gal/2.7 liters reserve
Open reservoir for diesel exhaust fluid
1.Open hood, refer to page239.
2.Fit releasing tool from onboard tool kit, refer 
to page250 into place and open the lock, 
refer to arrow.
Refilling BMW diesel exhaust fluid
1.Set bottle into place and rotate until it 
comes into contact with the stop, refer to 
arrow.
2.Press bottle down, refer to arrow. 
The reservoir of the vehicle is filled.
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Refueling
228 3.The reservoir is full when the fill level in the 
bottle stops changing. It is not possible to 
overfill. 
Pull bottle back, refer to arrow, and unscrew 
it.
Closing reservoir
After the reservoir is filled, close it again with the 
releasing tool.
After refilling diesel exhaust fluid
Incorrect fluid
After refilling with the incorrect fluid, e.g. 
antifreeze for windshield wiper fluid, do 
not start the engine because this could result in 
a fire hazard.<
Contact your BMW Sports Activity Vehicle 
Center.
Bottle disposal
You can have bottles for diesel exhaust 
fluid properly disposed of at your BMW 
Sports Activity Vehicle Center.
Only dispose of empty bottles in your house-
hold garbage if the local legal regulations permit 
it.<
Reserve display
After refilling, the reserve continues to appear 
after the engine is restarted. After the vehicle 
has been driven for a few more minutes, this 
display will disappear.
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