BMW Assist
188
BMW Assist
BMW Assist*
BMW Assist provides a number of different ser-
vices. For example, the position data of the
vehicle can be transmitted to the BMW Assist
Response Center when an Emergency
Request
* is sent.
Many BMW Assist services depend on the con-
tract individually agreed upon.
After your contract has expired, the BMW
Assist system will be deactivated by the BMW
Assist Response Center without you having to
visit a BMW center. After the BMW Assist sys-
tem has been deactivated, no BMW Assist ser-
vices will be available. The BMW Assist system
can be reactivated by a BMW center after a new
contract has been signed.
Requirements
>The installed BMW Assist system is logged
in to a wireless communications network.
This network must be capable of transmit-
ting the services.
>To transmit position data, the vehicle must
be able to determine its current position.
>To activate and update BMW Assist, a GPS
signal must be available.
>The BMW Assist service contract was
signed with your BMW center or with the
BMW Assist Response Center. The service
must have been fully enabled.
>BMW Assist is activated.
Services offered
>Emergency Request: when you press the
SOS button, a connection to the BMW
Assist Response Center is established. The
BMW Assist Response Center then speaks
with you and takes further steps to help you.
>Automatic Collision Notification: under cer-
tain conditions, a connection to the BMW
Assist Response Center is established after
a serious accident. If possible, the BMW Assist Response Center then speaks with
you and takes further steps to help you.
>Enhanced Roadside Assistance: BMW
Roadside Assistance
* can be contacted if
assistance is needed in the event of a
breakdown. If possible, the vehicle data and
position data are transmitted during this
call.
>Customer Relations: connection to Cus-
tomer Relations for information on all
aspects of your vehicle.
>TeleService: data on your vehicle's service
status or required inspections are transmit-
ted to your BMW center, either automati-
cally before a service due date or when you
request a BMW service appointment.
>Remote Door Unlock: the BMW Assist
Response Center provides assistance if, for
example, the remote control is not available
and the vehicle needs to be opened.
>Stolen Vehicle Recovery: after you report to
the police that your vehicle was stolen, the
BMW Assist Response Center can deter-
mine its position.
>In addition, the optional Convenience Plan
offers a concierge service and information
on route planning, the traffic situation and
weather. Using Critical Calling, a limited
number of calls can be made via the BMW
Assist Response Center, for example if the
mobile phone is not available or discharged.
Press the SOS button to contact the BMW
Assist Response Center.
TeleService*
TeleService supports communication with your
BMW center.
>Data on the vehicle's service requirements
can be sent directly to the BMW center. In
this way, the BMW center can plan its work
*
189
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in advance. This shortens the duration of
the service appointment.
>In the event of a breakdown, data on the
vehicle's condition can be sent directly to
Roadside Assistance
*.
>The service varies by country.
>Connection may incur charges.
>Services may be restricted abroad.
Requirements
>BMW Assist is activated.
>Wireless reception is available.
>The engine is running.
Concierge service*
When you call the BMW Assist Concierge ser-
vice, you can obtain information about, for
example, restaurants, emergency pharmacy
services, gas stations or hotels, as well as
receive the corresponding telephone numbers
and addresses.
You can then dial a phone number directly or
use an address for destination guidance
*.
Starting the concierge service
1."BMW Assist"
2."Concierge"
3."Start service"
A voice connection is established to the BMW
Concierge service.
You are connected to an employee of the BMW
Concierge service to obtain the required infor-
mation. You can then have the phone number
and address sent to you and, for example, use it for destination guidance in the navigation sys-
tem. Many hotels can be booked directly
through the BMW Assist Concierge service.
When an information message is received, a list
of the received messages is displayed automat-
ically. Open the message via the message list,
refer to page180.
Roadside Assistance
You can call BMW Roadside Assistance*
should you require help in the event of a break-
down.
Starting Roadside Assistance
Vehicle not equipped with BMW Assist
or BMW TeleService
1."BMW Assist"
2."Roadside Assistance"
The Roadside Assistance number is displayed.
3.Select the number. If a mobile phone
* is
paired, a connection is established to BMW
Roadside Assistance.
Vehicle equipped with BMW Assist or
BMW TeleService
1."BMW Assist"
2."Roadside Assistance"
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3.Release the bulb holder at the clip, see
arrow, and remove.
4.Apply gentle pressure to the bulb while
turning it to the left for removal and replace-
ment.
5.Re-engage the bulb holder so that it audibly
clicks into place.
6.Reattach the trim of the tailgate.
License plate lamp, center brake lamp,
parking/tail lamp and turn signal*
These lamps use LED technology for operation.
In the event of a malfunction, please contact
your BMW center or a workshop that works
according to BMW repair procedures with cor-
respondingly trained personnel.
Changing wheels
Your BMW is equipped with run-flat tires as
standard. This removes the need to change a
wheel immediately in the event of a puncture.
For information on continuing to drive with a
damaged tire, refer to Indication of a flat tire on
page85.
The symbol identifying run-flat tires is a circle
with the letters RSC on the sidewall, refer to
Run-flat tires, page216.
When mounting new tires or changing over
from summer to winter tires and vice versa,
mount run-flat tires for your own safety. In the
event of a flat, no spare wheel is available. Your
BMW center will be glad to advise you. Refer
also to New wheels and tires, page216.The tools for changing wheels are avail-
able as optional accessories from your
BMW center.<
Jack mounting points
The jacking points are at the positions shown in
the illustration.
Vehicle battery
Battery care
The battery is 100 % maintenance-free, the
electrolyte will last for the life of the battery
when the vehicle is operated in a temperate cli-
mate. Your BMW center will be glad to advise in
all matters concerning the battery.
Replacing the battery
Only use vehicle batteries that have been
approved for your vehicle by the manu-
facturer; otherwise, the vehicle could be dam-
aged and systems or functions may not be fully
available.<
After a battery replacement, have the battery
registered on the vehicle by your service center
to ensure that all comfort functions are fully
available.
Charging the battery
Only charge the battery in the vehicle via the
terminals in the engine compartment with the
engine off. Connections, refer to Jump-starting
on page238.
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Connecting jumper cables
Connect the jumper cables in the correct
order, so that no sparks which could
cause injury occur.<
Your BMW has a jump-starting connection in
the engine compartment which acts as the bat-
tery's positive terminal, refer also to the Engine
compartment overview on page219. The cap is
marked with +.
1.Pull the cap of the BMW jump-starting con-
nection up to remove.
2.Attach one terminal clamp of the plus/+
jumper cable to the positive terminal of the
battery or a starting-aid terminal of the vehi-
cle providing assistance.
3.Attach the second terminal clamp of the
plus/+ jumper cable to the positive terminal
of the battery or a starting-aid terminal of
the vehicle to be started.
4.Attach one terminal clamp of the minus/–
jumper cable to the negative terminal of the
battery or to an engine or body ground of
the assisting vehicle.
Your BMW has a special nut as body ground
or negative pole.
5.Attach the second terminal clamp of the
minus/– jumper cable to the negative termi-nal of the battery or to the engine or body
ground of the vehicle to be started.
Starting the engine
1.Start the engine of the donor vehicle and
allow it to run for a few minutes at slightly
increased idle speed.
2.Start the engine on the other vehicle in the
usual way.
If the first start attempt is not successful,
wait a few minutes before another attempt
in order to allow the discharged battery to
recharge.
3.Let the engines run for a few minutes.
4.Disconnect the jumper cables by reversing
the above connecting sequence.
If necessary, have the battery checked and
recharged.
Never use spray fluids to start the
engine.<
Tow-starting, towing away
Observe the applicable laws and regula-
tions for tow-starting and towing vehi-
cles.<
Do not transport any passengers other
than the driver in a vehicle that is being
towed.<
Using a tow fitting
The screw-in tow fitting must always be carried
in the car. It can be screwed in at the front or
rear of the BMW.
Sedan: it is stored in the onboard vehicle tool kit
underneath the cover on the right-hand side of
the cargo area, refer to page229.
Sports Wagon: it is stored in the onboard vehi-
cle tool kit underneath the cover on the left-
hand side of the cargo area, refer to page229.
Use only the tow fitting provided with the
vehicle and screw it all the way in. Use the
tow fitting for towing on paved roads only. Avoid
lateral loading of the tow fitting, e.g. do not lift