2009 TOYOTA CAMRY HYBRID maintenance

If your vehicle fails an EPA-approved emissions test, you may make a
claim under the Emission Performance Warranty. To do so, take your
vehicle to an authorized Toyota dealership and present a copy of the
emissions test report. Also, take your maintenance records in case
they are needed.
If your claim qualifies for coverage, the dealership will repair your vehi-
cle within 30 days (unless a shorter period is required by law). If your
claim is denied, Toyota will notify you in writing of the reason within
the same period. If we fail to do so, we will repair your vehicle free of
charge. The only exceptions allowed are when you request or agree to
a delay, or when a delay is caused by factors beyond the control of
Toyota or the dealership.
For information on how to obtain service under the Emission Defect
Warranty, see page 31, “Obtaining Warranty Service.”If you have questions or concerns about your vehicle’s federal emission
warranty coverage, please follow the steps described under “If You
Need Assistance” on pages 4–5. In the case of the Emission
Performance Warranty, you may also request information from or
report complaints to:
U.S. Environmental Protection Agency
Vehicle Programs & Compliance Division (6405J)
Attn: Warranty Complaints
401 M Street SW
Washington, D.C. 20460
Vehicles equipped with a California Certified Emission Control
System that are registered and operated in California or any state
that adopts California emission warranty provisions are also cov-
ered by the California Emission Control Warranty (see page 21).
Currently, Connecticut, Maine, Massachusetts, New Hampshire,
New Jersey, New York, Oregon, Pennsylvania, Rhode Island,
Vermont and Washington are the other states to which the
California Emission Control Warranty applies.
IF YOUR VEHICLE FAILS AN EMISSIONS TEST IF YOU HAVE QUESTIONS
Your Warranties in Detail19
FEDERAL EMISSION CONTROL WARRANTY
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Vehicles equipped with a California Certified Emission Control
System that are registered and operated in California or any state
that adopts California emission warranty provisions are covered by
this warranty. Currently, Connecticut, Maine, Massachusetts, New
Hampshire, New Jersey, New York, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington are the other states to which this
warranty applies. Vehicles covered by this warranty are also cov-
ered by the Federal Emission Control Warranty (see page 15).The California Air Resources Board (CARB) and Toyota are pleased to
explain the emission control system warranty for your 2009 vehicle.
In California, new motor vehicles must be designed, built and equipped
to meet the state’s stringent anti-smog standards. CARB regulations
require that Toyota must warrant the emission control system on your
vehicle for the time periods indicated on the next page, provided there
has been no abuse, neglect or improper maintenance of your vehicle.
Your emission control system may include parts such as the fuel injec-
tion system, ignition system, catalytic converter and engine computer.
Also included may be hoses, belts, connectors and other emissions-
related assemblies.
Where a warrantable condition exists, Toyota will repair your vehicle at
no cost to you, including diagnosis, parts and labor.
YOUR WARRANTY RIGHTS
AND OBLIGATIONS
Your Warranties in Detail21
CALIFORNIA EMISSION CONTROL WARRANTY
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MANUFACTURER’S WARRANTY COVERAGE
Selected States1
For 15 years or 150,000 miles, whichever occurs first:2
If your vehicle fails a smog-check test, all necessary repairs and
adjust ments will be made by Toyota to ensure that your vehicle
passes the test. This is your Emission Control System PERFOR-
MANCE WARRANTY.
Subject to the specific terms pertaining to maintenance described
on the following pages, if any emissions-related part is defective,
the part will be repaired or replaced by Toyota. This is your Emission
Control System DEFECT WARRANTY.
Pennsylvania and Washington Vehicles Only3
1) For three years or 50,000 miles, whichever occurs first:
If your vehicle fails a smog-check test, all necessary repairs and
adjust ments will be made by Toyota to ensure that your vehicle
passes the test. This is your Emission Control System PERFOR-
MANCE WARRANTY.
If an emissions-related part listed on pages 16–17 is defective,
the part will be repaired or replaced by Toyota. This is your
SHORT-TERM Emission Control System DEFECT WARRANTY.
Specific com ponents may have longer coverage under the terms
of the Powertrain Warranty.
2) For seven years or 70,000 miles, whichever occurs first:
If an emissions-related part listed on page 23 is defective,
the part will be repaired or replaced by Toyota. This is your
LONG-TERM Emission Control System DEFECT WARRANTY.
Your Warranties in Detail22
CALIFORNIA EMISSION CONTROL WARRANTY
1Applies to California, Connecticut, Maine, Massachusetts, New Hampshire, New Jersey,
New York, Oregon, Rhode Island and Vermont vehicles equipped with a California
Certified Emission Control System.
2Warranty coverage for the hybrid battery is 10 years or 150,000 miles, whichever
occurs first.3Applies to Pennsylvania and Washington vehicles equipped with a California Certified
Emission Control Warranty.
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OWNER’S WARRANTY RESPONSIBILITIES WHAT IS NOT COVERED
You are responsible for performance of the required maintenance indi-
cated in the
Owner’s Manualand the Scheduled Maintenance Guide.
Toyota recommends that you retain all receipts covering maintenance
on your vehicle, but Toyota cannot deny warranty coverage solely for
the lack of receipts or your failure to ensure the performance of all
scheduled maintenance.
You are responsible for presenting your vehicle to a Toyota dealership
as soon as a problem exists. The warranty repairs should be completed
in a reasonable amount of time, not to exceed 30 days.
You should also be aware that Toyota may deny you warranty coverage
if your vehicle or a part has failed due to abuse, neglect, improper
maintenance or unapproved modifications.
If you have any questions regarding your warranty rights and responsi-
bilities, you should contact the Toyota Customer Experience Center at
(800) 331-4331 or the California Air Resources Board, Mobile Source
Control Division, at 9528 Telstar Avenue, P.O. Box 8001, El Monte, CA
91734-8001.These warranty obligations do not apply to failures or noncompliance
caused by:
The use of replacement parts not certified in accordance with
aftermarket parts certification regulations.
The use of replacement parts not equivalent in quality or design
to original equipment parts.
Provisions under the “What Is Not Covered” section of the New Vehicle
Limited Warranty also apply to this warranty.
Your Warranties in Detail24
CALIFORNIA EMISSION CONTROL WARRANTY
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You are responsible for performance of the required maintenance indi-
cated in the
Owner’s Manualand the Scheduled Maintenance Guide.
Toyota will not deny a warranty claim solely because you do not have
records to show that you maintained your vehicle. However, any failure
or noncompliance caused by lack of maintenance is not covered by this
warranty.
When maintenance and repairs are paid for by you, these services
may be performed by you or by any automotive service provider you
choose. Toyota will not deny a warranty claim solely because you
used a service provider other than a Toyota dealership for mainte-
nance and repairs. However, any failure or noncompliance caused by
improper maintenance or repairs is not covered by this warranty.To ensure optimum performance and maintain the quality built into
your vehicle’s emission control systems, Toyota recommends the use
of Genuine Toyota Parts when servicing or repairing the systems.
Warranty coverage is not dependent upon the use of any particular
brand of replacement parts and you may elect to use non-Genuine
Toyota Parts for maintenance and repairs. However, use of replace-
ment parts that are not equiva lent in quality to Genuine Toyota Parts
may impair the effectiveness of the emission control systems.
If you use replacement parts that have maintenance or replacement
schedules different from those of Genuine Toyota Parts, you must
follow the maintenance and replacement schedules for the parts you
are using. In addition, you should ensure that such parts are warranted
by their manufacturers to be equivalent to Genuine Toyota Parts.
MAINTENANCE REPLACEMENT PARTS
Your Warranties in Detail25
CALIFORNIA EMISSION CONTROL WARRANTY
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IF YOUR VEHICLE FAILS A SMOG-CHECK TEST REPAIR DELAYS
If your vehicle fails a smog-check test, you may make a claim under
the Emission Performance Warranty. To do so, take your vehicle to an
authorized Toyota dealership and present a copy of the smog-check test
report. Also, take your maintenance records in case they are needed.
If your claim qualifies for coverage, the dealership will repair your vehi-
cle within 30 days (unless a shorter period is required by law). If your
claim is denied, Toyota will notify you in writing of the reason within
the same period. If we fail to do so, we will repair your vehicle free of
charge. The only exceptions allowed are when you request or agree to
a delay, or when a delay is caused by factors beyond the control of
Toyota or the dealership.
For information on how to obtain service under the Emission Defect
Warranty, see page 31, “Obtaining Warranty Service.”If a Toyota dealership is unable to complete repairs on your vehicle
within 30 days, you may have the repairs made under Toyota’s
provisions for emergency warranty repairs. See page 31 for details.
Your Warranties in Detail26
CALIFORNIA EMISSION CONTROL WARRANTY
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You are responsible for ensuring that your Toyota is operated and
main tained according to the instructions in the
Owner’s Manualand
the
Scheduled Maintenance Guide.
You should keep detailed records of vehicle maintenance, since under
some circumstances they may be required for warranty coverage. These
records should include date of service, mileage at time of service and a
description of service performed and/or parts installed. For your conve-
nience, a maintenance log is included in the
Scheduled Maintenance
Guide
. If you sell your vehicle, you should give your maintenance
records to the new owner.
Toyota will not deny a warranty claim solely because you do not have
records to show that you maintained your vehicle. However, damage or
failures caused by lack of proper maintenance are not covered under
warranty.You may have maintenance performed on your vehicle by any qualified
person or facility. However, Toyota recommends having maintenance
performed by an authorized Toyota dealership.
Toyota dealership technicians are specially trained to maintain and repair
Toyota vehicles. They stay current on the latest service information
through Toyota technical bulletins, service publications and training
courses. Many are also certified through the Toyota Certification
Program, which involves a series of rigorous written examinations. Feel
free to ask any Toyota dealership to show you its technicians’ credentials.
You can be confident you’re getting the best possible service for your
vehicle when you take it to a Toyota dealership. Plus, a Toyota dealer-
ship will always use Genuine Toyota Parts designed specifically for
your vehicle.
GENERAL INFORMATION WHERE TO GO FOR MAINTENANCE
Your Responsibilities29
OPERATION AND MAINTENANCE
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REPLACEMENT PARTS
Warranty coverage is not dependent upon the use of any particular
brand of replacement parts. However, Toyota recommends using only
Genuine Toyota Parts when you need to replace a part on your vehicle.
Like all Toyota products, Genuine Toyota Parts are built to the highest
standards of quality, durability and perform ance. They are also
designed to fit your vehicle’s exact specifications.
Your Toyota dealership maintains an extensive inventory of Genuine
Toyota Parts to meet your vehicle service needs. And because it is
linked electronically to Toyota’s Parts Distribution Centers, the dealer-
ship has quick access to any parts it may not have in stock.
Genuine Toyota Parts are covered by their own warranty (see your
dealer for details) or the remainder of any applicable New Vehicle
Limited Warranty, whichever is longer. Non-Genuine Toyota Parts,
or any damage or failures resulting from their use, are not covered
by any Toyota warranty.
Your Responsibilities30
OPERATION AND MAINTENANCE
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