2009 TOYOTA 4RUNNER glove box

t Toyota, our top priority is always our customers. We know
your Toyota is an important part of your life and something you
depend on every day. That’s why we’re dedicated to building
products of the highest quality and reliability.
Our excellent warranty coverage is evidence that we stand behind the
quality of our vehicles. We’re confident — as you should be — that
your Toyota will provide you with many years of enjoyable driving.
To further demonstrate our commitment to our customers’ satisfaction,
occasionally we may establish a special policy adjustment to pay for
specific repairs that are no longer covered by warranty. When we estab-
lish such a policy adjustment, we mail details to all applicable owners
we have on record. That’s why it’s important to send in the card at the
back of this booklet if you change your address or if you’ve purchased
this vehicle from a previous owner.
To provide you with added protection against unexpected service costs,
we offer Toyota Extra Care vehicle service agreements and Toyota Auto
Care pre-paid maintenance programs. Both offer plans to meet a wide variety of needs. Your dealership can help you select the plan that’s
best for you.
Our goal is for every Toyota customer to enjoy outstanding quality,
dependability and peace of mind throughout their ownership experi-
ence. We want you to be a satisfied member of the Toyota family for
many miles to come.
This booklet describes the terms of Toyota warranty coverage
as well as general owner responsibilities. A separate publication
found in your glove box, the
Scheduled Maintenance Guide,
describes your vehicle’s maintenance requirements. Be sure to
review this publication carefully, since proper maintenance is
required to ensure that warranty coverage remains intact.
All information in this booklet is the latest available at the time of pub-
lication and, with the exception of the emission control warranties, is
subject to change without notice.
Introduction2
SATISFACTION DOWN THE ROAD
A
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case be reviewed through the program, complete the customer claim
form in the
Owner's Warranty Rights Notificationbooklet (found in your
glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
If you would like to request a customer claim form, call the Toyota
Customer Experience Center at (800) 331-4331. When you call, please
have your vehicle identification number, the current mileage on your
Toyota and the names of your selling and servicing dealerships.
California residents: Toyota offers you assistance through an arbitra-
tion program called the California Dispute Settlement Program (CDSP).
A brochure about the program is found in your glove box. For addition-
al information, call the Toyota Customer Experience Center at (800)
331-4331. You may also contact the CDSP directly at (888) 300-6237.
Failure to use the CDSP may affect your rights and remedies under
California’s “Lemon Laws.” Important:
You must use the Dispute Settlement Program (or, in
California, the CDSP) before seeking remedies through a court
action pursuant to the Magnuson-Moss Warranty Act. You may
also be required to use the Dispute Settlement Program or CDSP
before seeking remedies under the “Lemon Laws” of your state.
Please check the appropriate page of the
Owner’s Warranty Rights
Notification
booklet for the requirements applicable to your state.
This information about the Dispute Settlement Programs is correct as
of the date of printing. However, the programs may be changed without
notice. For the most current information about the programs, call the
Toyota Customer Experience Center at (800) 331-4331.
Introduction5
IF YOU NEED ASSISTANCE
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If a dispute arises regarding your warranty coverage, please follow
the steps described under “If You Need Assistance” on pages 4–5.
Please note that you must use the Dispute Settlement Program (or, in
California, the CDSP) before seeking remedies through a court action
pursuant to the Magnuson-Moss Warranty Act. You may also be
required to use the Dispute Settlement Program or CDSP before seek-
ing remedies under the “Lemon Laws” of your state. Please check the
appropriate page of the
Owner’s Warranty Rights Notificationbooklet
(located in your glove box) for the requirements applicable to your
state.
DISPUTE RESOLUTION
Your Warranties in Detail13
NEW VEHICLE LIMITED WARRANTY
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OBTAINING WARRANTY SERVICE ORIGINAL EQUIPMENT TIRE MANUFACTURERS
The tires that come as original equipment on your vehicle are warrant-
ed by their manufacturer and not Toyota. A separate warranty statement
for the tires is in your glove box.
To obtain service for a tire defect, take the tire to an authorized dealer
of the tire manufacturer. (Refer to your local phone directory for dealer
locations.) Your Toyota dealer may also be able to assist you in obtain-
ing warranty service from the manufacturer.
For additional warranty information or service assistance, contact the
tire manufacturer directly.
Your Warranties in Detail28
TIRE LIMITED WARRANTY
BF Goodrich
One Park Way South
P.O. Box 19001
Greenville, SC 29602
(877) 788-8899
Bridgestone/Firestone
535 Marriott Drive
Nashville, TN 37214
Bridgestone: (800) 847-3272
Firestone: (800) 356-4644
Continental Tire of
North America
1800 Continental Blvd.
Charlotte, NC 28273
(800) 847-3349
Dunlop Tires
1144 East Market Street
Akron, OH 44316
(800) 321-2136 Goodyear Tire and Rubber Co.
1144 East Market Street
Akron, OH 44316
(800) 321-2136
Michelin North America
One Park Way South
P.O. Box 19001
Greenville, SC 29602
(800) 847-3435
Pirelli Tire North America
100 Pirelli Drive
Rome, GA 30162
(800) 747-3554
Toyo Tire (U.S.A.) Corporation
6261 Katella Ave., Suite 2B
Cypress, CA 90630
(800) 442-8696
Yokohama Tire Corporation
601 South Acacia Avenue
Fullerton, CA 92831
(800) 722-9888
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