2009 SATURN OUTLOOK air condition

Coverage
Services are provided up to
5 years/100,000 miles (160 000 km),
whichever comes rst.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Saturn and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notication.
Saturn and General Motors of
Canada Limited reserve the right to
limit services or payment to an
owner or driver if they decide the
claims are made too often, or
the same type of claim is made
many times.
Services Provided

Emergency Fuel Delivery:
Delivery of enough fuel for
the vehicle to get to the nearest
service station.
Lock-Out Service:Service is
provided to unlock the vehicle if
you are locked out. A remote
unlock may be available if you
have OnStar
®. For security
reasons, the driver must present
identication before this service
is given.
Emergency Tow From a Public
Road or Highway:Tow to the
nearest Saturn retailer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in sand,
mud, or snow.
Flat Tire Change:Service is
provided to change a at tire with
the spare tire. The spare tire,
if equipped, must be in good
condition and properly inated.
It is the owner’s responsibility for
the repair or replacement of the
tire if it is not covered by the
warranty.
Battery Jump Start:Service is
provided to jump start a dead
battery.
Trip Interruption Benets
and Assistance:If your trip is
interrupted due to a warranty
failure, incidental expenses
may be reimbursed during
the 5 years/100,000 miles
(160 000 km) Powertrain warranty
period. Items considered are
hotel, meals, and rental car.
Customer Assistance Information 7-7
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Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight
warranty repairs, and public
transportation is used instead of the
retailer’s shuttle service, the expense
must be supported by original
receipts and can only be up to the
maximum amount allowed by Saturn
for shuttle service. In addition, for
U.S. customers, should you arrange
transportation through a friend or
relative, limited reimbursement for
reasonable fuel expenses may be
available. Claim amounts should
reect actual costs and be supported
by original receipts. See your
retailer for information regarding
the allowance amounts for
reimbursement of fuel or other
transportation costs.Courtesy Rental Vehicle
Your retailer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is kept
for an overnight warranty repair.
Rental reimbursement will be limited
and must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local, and
rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card,
etc. You are responsible for fuel
usage charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of the
repair.
It may not be possible to provide a
like-vehicle as a courtesy rental.Additional Program
Information
All program options, such as
shuttle service, may not be
available at every retailer. Please
contact your retailer for specic
information about availability.
All Courtesy Transportation
arrangements will be administered
by appropriate retailer personnel.
Saturn reserves the right to
unilaterally modify, change or
discontinue Courtesy Transportation
at any time and to resolve all
questions of claim eligibility pursuant
to the terms and conditions
described herein at its sole
discretion.
7-10 Customer Assistance Information
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Repair Facility
We recommend that you choose a
collision repair facility that meets
your needs before you ever need
collision repairs. Your dealer/retailer
may have a collision repair center
with GM-trained technicians and
state of the art equipment, or be able
to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring Your Vehicle
Protect your investment in your
GM vehicle with comprehensive
and collision insurance coverage.
There are signicant differences in
the quality of coverage afforded by
various insurance policy terms.Many insurance policies provide
reduced protection to your GM
vehicle by limiting compensation
for damage repairs by using
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you assure your
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current insurance
carrier, consider switching to another
insurance carrier.
If your vehicle is leased, the leasing
company may require you to have
insurance that assures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read your lease carefully, as
you may be charged at the end of
your lease for poor quality repairs.
If a Crash Occurs
Here is what to do if you are
involved in a crash.
Check to make sure that you are
all right. If you are uninjured,
make sure that no one else in
your vehicle, or the other vehicle,
is injured.
If there has been an injury, call
emergency services for help.
Do not leave the scene of a crash
until all matters have been taken
care of. Move your vehicle only if
its position puts you in danger or
you are instructed to move it by a
police officer.
Give only the necessary and
requested information to police
and other parties involved in
the crash. Do not discuss your
personal condition, mental frame
of mind, or anything unrelated to
the crash. This will help guard
against post-crash legal action.
7-12 Customer Assistance Information
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Owner Publications
Information on how to obtain product
bulletins and as described below is
applicable only in the fty U.S. states
and the District of Columbia, and
only for cars and light trucks with
a Gross Vehicle Weight Rating
(GVWR) less than 10,000 pounds
(4 536 kg). Copies of individual
bulletins are also at your participating
Saturn retailer. You can ask to
see them.
In Canada, information relating to
product service bulletins can
be obtained by contacting your
Saturn retailer.
Service Bulletins
Saturn regularly sends its retailers
useful service bulletins about Saturn
products. Saturn monitors product
performance in the eld. We then
prepare bulletins for servicing
our products better. You can get
these bulletins, too.Bulletins cover various subjects.
Some pertain to the proper use and
care of your vehicle. Some describe
costly repairs. Others describe
inexpensive repairs which, if done on
time with the latest parts, may avoid
future costly repairs.
Some bulletins tell a technician how
to repair a new or unexpected
condition. Others describe a quicker
way to x your vehicle. They can
help a technician service your
vehicle better.
Most bulletins apply to conditions
affecting a small number of vehicles.
Your Saturn retailer or a qualied
technician may have to determine
if a specic bulletin applies to your
vehicle. To order Saturn bulletins,
call Saturn Publications at
1-800-2-SATURN or visit
saturn-publications.com to order
online.
Vehicle Data
Recording and
Privacy
Your Saturn vehicle has a number of
sophisticated computers that record
information about the vehicle’s
performance and how it is driven.
For example, your vehicle uses
computer modules to monitor and
control engine and transmission
performance, to monitor the
conditions for airbag deployment and
deploy airbags in a crash and, if so
equipped, to provide antilock braking
to help the driver control the vehicle.
These modules may store data to
help your dealer/retailer technician
service your vehicle. Some modules
may also store data about how you
operate the vehicle, such as rate of
fuel consumption or average speed.
These modules may also retain the
owner’s personal preferences, such
as radio pre-sets, seat positions, and
temperature settings.
7-16 Customer Assistance Information
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Event Data Recorders
This vehicle has an Event
Data Recorder (EDR). The main
purpose of an EDR is to record,
in certain crash or near crash-like
situations, such as an airbag
deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less.
The EDR in this vehicle is designed
to record such data as:
How various systems in your
vehicle were operating
Whether or not the driver and
passenger safety belts were
buckled/fastened
How far, if at all, the driver was
pressing the accelerator and/or
brake pedal
How fast the vehicle was
travelingThis data can help provide a better
understanding of the circumstances
in which crashes and injuries occur.
Important:EDR data is recorded
by your vehicle only if a non-trivial
crash situation occurs; no data is
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) is recorded. However,
other parties, such as law
enforcement, could combine the
EDR data with the type of personally
identifying data routinely acquired
during a crash investigation.
To read data recorded by an EDR,
special equipment is required,
and access to the vehicle or the
EDR is needed. In addition to
the vehicle manufacturer, other
parties, such as law enforcement,
that have the special equipment, can
read the information if they have
access to the vehicle or the EDR.Saturn will not access this data or
share it with others except: with
the consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request of police or
similar government office; as part of
Saturn’s defense of litigation
through the discovery process; or,
as required by law. Data that Saturn
collects or receives may also be
used for Saturn research needs or
may be made available to others
for research purposes, where
a need is shown and the data is not
tied to a specic vehicle or vehicle
owner.
Customer Assistance Information 7-17
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A
Accessories and
Modications...................... 5-3
Accessory Power.................2-21
Accessory Power Outlets......3-17
Adding Equipment to Your
Airbag-Equipped Vehicle....1-60
Additional Required Services,
Scheduled Maintenance....... 6-6
Additives, Fuel...................... 5-6
Add-On Electrical
Equipment.......................5-92
Air Cleaner/Filter, Engine.......5-17
Air Conditioning...................3-19
Airbag
Readiness Light................3-33
Airbag System.....................1-47
Adding Equipment to
Your Airbag-Equipped
Vehicle........................1-60
How Does an Airbag
Restrain?.....................1-53
Passenger Sensing
System........................1-55
Servicing Your
Airbag-Equipped
Vehicle........................1-60Airbag System (cont.)
What Makes an Airbag
Inate?........................1-52
What Will You See After
an Airbag Inates?........1-53
When Should an Airbag
Inate?........................1-51
Where Are the Airbags?.....1-49
Airbags
Passenger Status
Indicator.......................3-34
All-Wheel Drive....................5-35
All-Wheel-Drive (AWD)
System............................. 4-8
Antilock Brake System (ABS).... 4-4
Warning Light...................3-37
Appearance Care
Aluminum or
Chrome-Plated Wheels . . . 5-89
Care of Safety Belts..........5-86
Chemical Paint Spotting.....5-90
Cleaning Exterior
Lamps/Lenses...............5-87
Fabric/Carpet...................5-85
Finish Care......................
5-87
Finish Damage.................5-90
Instrument Panel, Vinyl, and
Other Plastic Surfaces....5-86Appearance Care (cont.)
Interior Cleaning...............5-84
Leather...........................5-86
Sheet Metal Damage........5-90
Tires...............................5-90
Underbody Maintenance....5-90
Washing Your Vehicle........5-87
Weatherstrips...................5-87
Windshield, Backglass,
and Wiper Blades..........5-88
Assistance Program,
Roadside.......................... 7-6
Audio System......................3-74
Audio Steering Wheel
Controls.....................3-125
Navigation/Radio System,
see Navigation
Manual.......................3-103
Setting the Clock..............3-74
Audio System(s)..................3-75
Audio Systems
Radio Reception.............3-126
Rear Seat (RSA).............3-123
Theft-Deterrent Feature....3-125
Automatic Transmission
Fluid...............................5-18
Operation........................2-24
INDEX i-1
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Circuit Breakers...................5-92
Cleaning
Aluminum or Chrome-Plated
Wheels........................5-89
Exterior Lamps/Lenses......5-87
Fabric/Carpet...................5-85
Finish Care......................5-87
Instrument Panel, Vinyl,
and Other Plastic
Surfaces......................5-86
Interior............................5-84
Leather...........................5-86
Tires...............................5-90
Underbody Maintenance.....5-90
Washing Your Vehicle........5-87
Weatherstrips...................5-87
Windshield, Backglass,
and Wiper Blades..........5-88
Climate Control System.........3-19
Outlet Adjustment.............3-27
Rear Air Conditioning and
Heating System.............3-28
Rear Air Conditioning and
Heating System,
Electronic.....................3-29
Climate Control Systems
Dual Automatic.................3-22
Clock, Setting......................3-74Collision Damage Repair.......7-11
Compact Spare Tire.............5-83
Compass............................3-54
Compressor Kit, Tire
Sealant...........................5-62
Content Theft-Deterrent.........2-16
Control of a Vehicle............... 4-3
Convenience Net.................2-52
Coolant
Engine............................5-19
Engine Temperature Gage . . . 3-38
Engine Temperature
Warning Light...............3-38
Cooling System...................5-19
Courtesy Lamps...................3-13
Courtesy Transportation.......... 7-9
Cruise Control....................... 3-9
Cruise Control Light..............3-43
Cupholders.........................2-50
Customer Assistance.............. 7-5
Offices.............................. 7-5
Text Telephone (TTY)
Users............................ 7-5
Customer Information
Service Publications
Ordering Information......7-15
Customer Satisfaction
Procedure......................... 7-1
D
Damage Repair, Collision......7-11
Data Recorders
Event..............................7-17
Daytime Running
Lamps/Automatic
Headlamp System.............3-12
Defensive Driving................... 4-2
Delayed Entry Lighting..........3-14
Delayed Exit Lighting............3-15
Delayed Headlamps.............3-12
Delayed Locking.................... 2-8
DIC Compass......................3-54
Disc, MP3...................3-92, 3-97
Doing Your Own
Service Work..................... 5-4
Dome Lamp Override...........3-14
Dome Lamps .......................3-14
Door
Delayed Locking................. 2-8
Locks............................... 2-8
Power Door Locks.............. 2-8
Programmable Automatic
Door Locks.................... 2-9
Rear Door Security Locks.... 2-9
Drive Systems
All-Wheel Drive................5-35
INDEX i-3
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Outside
Convex Mirror..................2-34
Heated Mirrors.................2-34
Power Foldaway Mirrors.....2-33
Power Mirrors..................2-32
Overheated Engine Protection
Operating Mode................5-25
Owner Checks and Services..... 6-9
Owners, Canadian.................... ii
P
Paint, Damage.....................5-90
Parade Dimming..................3-15
Park
Shifting Into.....................2-28
Shifting Out of..................2-29
Park Aid.............................2-34
Park Tilt Mirrors...................2-34
Parking
Assist.............................2-34
Over Things That Burn......2-29
Parking Brake......................2-27
Passenger Airbag Status
Indicator..........................3-34
Passenger Sensing System....1-55
Passing..............................4-10PASS-Key
®III+ Electronic
Immobilizer......................2-18
PASS-Key
®III+ Electronic
Immobilizer Operation........2-18
Perchlorate Materials
Requirements, California...... 5-4
Phone
Bluetooth
®.....................3-103
Power
Door Locks........................ 2-8
Electrical System..............5-92
Liftgate............................2-11
Lumbar Controls................. 1-5
Outlet 115 Volt Alternating
Current........................3-18
Retained
Accessory (RAP)...........2-21
Seat................................. 1-4
Steering Fluid...................5-25
Windows.........................2-14
Pregnancy, Using
Safety Belts.....................1-28
Privacy...............................7-16
Navigation System............7-18
OnStar............................7-18
Radio Frequency
Identication (RFID).......7-18Programmable Automatic
Door Locks........................ 2-9
Proposition 65 Warning,
California.......................... 5-3
R
Radio Frequency Identication
(RFID), Privacy.................7-18
Radio(s).............................3-75
Radios
Navigation/Radio System,
see Navigation
Manual.......................3-103
Reception......................3-126
Setting the Clock..............3-74
Theft-Deterrent...............3-125
Reading Lamps...................3-15
Rear Air Conditioning and
Heating System................3-28
Rear Air Conditioning and
Heating System and
Electronic Climate
Controls..........................3-29
Rear Door Security Locks....... 2-9
Rear Seat Armrest...............2-52
i-8 INDEX
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