2009 SATURN OUTLOOK phone

P(Power):Press to turn the RSA
on or off.
Volume: Turn to increase or to
decrease the volume of the wired
headphones. The left knob controls
the left headphones and the right
knob controls the right headphones.
SRCE (Source): Press to select
between the radio (AM/FM/XM™),
CD, and if the vehicle has these
features, DVD, front auxiliary, and
rear auxiliary.©¨(Seek): Press to go to the
previous or to the next station and
stay there. This function is inactive,
with some radios, if the front seat
passengers are listening to the radio.
Press and hold
©or¨until
the display ashes to tune to an
individual station. The display
stops ashing after the buttons
have not been pushed for more
than two seconds. This function is
inactive, with some radios, if the front
seat passengers are listening to the
radio. While listening to a disc, press
¨to
go to the next track or chapter on
the disc. Press
©to go back to the
start of the current track or chapter
(if more than ten seconds have
played). This function is inactive,
with some radios, if the front seat
passengers are listening to the disc.
When a DVD video menu is being
displayed, press
©or¨to perform
a cursor up or down on the menu.
Hold
©or¨to perform a cursor
left or right on the menu.
PROG (Program): Press to go
to the next preset radio station or
channel set on the main radio.
This function is inactive, with some
radios, if the front seat passengers
are listening to the radio.
When a CD or DVD audio disc is
playing, press PROG to go to the
beginning of the CD or DVD audio.
This function is inactive, with some
radios, if the front seat passengers
are listening to the disc.
3-124 Instrument Panel
ProCarManuals.com

SRCE (Source):Press to switch
between the radio (AM, FM, XM),
CD, and for vehicles with, DVD,
front auxiliary, and rear auxiliary.
For vehicles with the navigation
system, press and hold this button
for longer than one second to initiate
voice recognition. See “Voice
Recognition” in the Navigation
System manual for more information.
+
e−e(Volume):Press to
increase or to decrease the radio
volume.
¨(Seek):Press to go to the
next radio station while in AM, FM,
or XM™. Press
¨to go to the next
track or chapter while sourced to
the CD or DVD slot. Press the
¨if
multiple discs are loaded to go to
the next disc while sourced to a CD
player.
Radio Reception
Frequency interference and static
can occur during normal radio
reception if items such as cell
phone chargers, vehicle
convenience accessories, and
external electronic devices are
plugged into the accessory power
outlet. If there is interference or
static, unplug the item from the
accessory power outlet.
AM
The range for most AM stations is
greater than for FM, especially at
night. The longer range can cause
station frequencies to interfere
with each other. For better radio
reception, most AM radio stations
boost the power levels during the
day, and then reduce these levels
during the night. Static can also
occur when things like storms and
power lines interfere with radio
reception. When this happens, try
reducing the treble on the radio.
FM Stereo
FM signals only reach about
10 to 40 miles (16 to 65 km).
Although the radio has a built-in
electronic circuit that automatically
works to reduce interference,
some static can occur, especially
around tall buildings or hills, causing
the sound to fade in and out.
3-126 Instrument Panel
ProCarManuals.com

XM™ Satellite Radio Service
XM Satellite Radio Service
gives digital radio reception from
coast-to-coast in the 48 contiguous
United States, and in Canada. Just
as with FM, tall buildings or hills can
interfere with satellite radio signals,
causing the sound to fade in and out.
In addition, traveling or standing
under heavy foliage, bridges,
garages, or tunnels may cause loss
of the XM signal for a period of time.
Cellular Phone Usage
Cellular phone usage may cause
interference with the vehicle’s radio.
This interference may occur when
making or receiving phone calls,
charging the phone’s battery,
or simply having the phone on.
This interference causes an
increased level of static while
listening to the radio. If static is
received while listening to the radio,
unplug the cellular phone and turn
it off.
Multi-Band Antenna
The multi-band antenna is located
on the roof of the vehicle. This type
of antenna is used with the AM/FM
radio, as well as OnStar
®and the
XM™ Satellite Radio Service
System, if the vehicle has these
features. Keep this antenna clear
of snow and ice build up for clear
radio reception. If the vehicle has
a sunroof, the performance of the
radio system may be affected if the
sunroof is open. Loading items onto
the roof of the vehicle can interfere
with the performance of the radio
system and, if the vehicle has this
feature, OnStar
®. Make sure the
multi-band antenna is not obstructed.
Instrument Panel 3-127
ProCarManuals.com

Filling the Tank
{CAUTION
Fuel vapor burns violently and a
fuel re can cause bad injuries.
To help avoid injuries to you and
others, read and follow all the
instructions on the pump island.
Turn off the engine when you are
refueling. Do not smoke if you are
near fuel or refueling the vehicle.
Do not use cellular phones. Keep
sparks, ames, and smoking
materials away from fuel. Do not
leave the fuel pump unattended
when refueling the vehicle. This is
against the law in some places.
Do not re-enter the vehicle while
pumping fuel. Keep children away
from the fuel pump; never let
children pump fuel.The tethered fuel cap is located
behind a hinged fuel door on
the driver side of the vehicle.
To open the fuel door, push the
rearward center edge in and release
and it will open.
To remove the fuel cap, turn it
slowly counterclockwise. The fuel
cap has a spring in it; if the cap
is released too soon, it will spring
back to the right.While refueling, hang the tethered
fuel cap from the hook on the
fuel door.{CAUTION
Fuel can spray out on you if you
open the fuel cap too quickly. If
you spill fuel and then something
ignites it, you could be badly
burned. This spray can happen if
the tank is nearly full, and is more
likely in hot weather. Open the
fuel cap slowly and wait for any
hiss noise to stop. Then unscrew
the cap all the way.
5-8 Service and Appearance Care
ProCarManuals.com

Filling a Portable Fuel
Container
{CAUTION
Never ll a portable fuel container
while it is in the vehicle. Static
electricity discharge from the
container can ignite the fuel vapor.
You can be badly burned and the
vehicle damaged if this occurs. To
help avoid injury to you and others:
Dispense fuel only into
approved containers.
Do not ll a container while it
is inside a vehicle, in a
vehicle’s trunk, pickup bed, or
on any surface other than the
ground.
(Continued)
CAUTION (Continued)
Bring the ll nozzle in contact
with the inside of the ll
opening before operating the
nozzle. Contact should be
maintained until the lling is
complete.
Do not smoke while
pumping fuel.
Do not use a cellular phone
while pumping fuel.
Checking Things
Under the Hood
{CAUTION
An electric fan under the hood can
start up and injure you even when
the engine is not running. Keep
hands, clothing, and tools away
from any underhood electric fan.
{CAUTION
Things that burn can get on hot
engine parts and start a re.
These include liquids like fuel, oil,
coolant, brake uid, windshield
washer and other uids, and
plastic or rubber. You or others
could be burned. Be careful not to
drop or spill things that will burn
onto a hot engine.
5-10 Service and Appearance Care
ProCarManuals.com

Customer
Assistance
Information
Customer Assistance and
Information
Customer Satisfaction
Procedure...........................7-1
Online Owner Center.............7-4
Customer Assistance for
Text Telephone (TTY)
Users.................................7-5
Customer Assistance Offices. . . .7-5
GM Mobility Reimbursement
Program.............................7-6
Roadside Assistance
Program.............................7-6
Scheduling Service
Appointments......................7-9
Courtesy Transportation.........7-9
Collision Damage Repair......7-11
Reporting Safety DefectsReporting Safety Defects to
the United States
Government......................7-14
Reporting Safety Defects to
the Canadian Government. . . .7-15
Reporting Safety Defects to
Saturn..............................7-15
Service Publications
Ordering Information...........7-15
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy.......................7-16
Event Data Recorders..........7-17
OnStar
®.............................7-18
Navigation System...............7-18
Radio Frequency
Identication (RFID)............7-18
Customer Assistance
and Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your retailer and to
Saturn. Together we are committed
to providing our customers with
unparalleled service, before,
during, and after the purchase
of a Saturn vehicle, for total
customer satisfaction. We call this
the Saturn Difference. Normally,
any concerns with the sales
transaction or the operation of the
vehicle are resolved by the retailer’s
sales or service departments.
Customer Assistance Information 7-1
ProCarManuals.com

If, for any reason, your ownership
experience falls below your
expectations, we suggest you take
the following action:
STEP ONE:Contact the Retail
Customer Assistance Liaison. Any
member of the retail management
team has the authority and the
desire to resolve your concerns.
Normally, concerns can be quickly
resolved at this level.
STEP TWO:Should you need
additional assistance, in the U.S.,
contact the Saturn Customer
Assistance Center by calling
1-800-553-6000. In Canada, call the
Saturn Customer Communication
Centre at 1-800-263-1999. A Saturn
Customer Assistance Center team
member will handle your call and
assist in providing product and
warranty information, the nearest
retailer location, roadside assistance,
brochures, literature and discuss any
concerns you may have.We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Please have the
following information available to
give the Customer Assistance
Representative:
Vehicle Identication Number
(VIN). This 17-digit number can
be found on the vehicle
registration or title, on the upper
driver side corner of the
instrument panel, or on your
roadside assistance key card.
The name of your selling and
servicing retail facility.
Vehicle delivery date and present
mileage.
Your daytime and evening phone
numbers.
When contacting Saturn, please
remember that your concern will
likely be resolved at a retailer’s
facility. That is why we suggest you
follow Step One rst.STEP THREE (U.S. Owners):
Both Saturn and its retailers are
committed to making sure you are
completely satised with your Saturn
vehicle. However, if you continue to
remain unsatised after following the
procedure outlined in Steps One and
Two, Saturn and its retailers offer the
additional assistance of a neutral
party through our voluntary
participation in a mediation/
arbitration program called Better
Business Bureau (BBB) Auto Line.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. This program is
available at no cost to you, our
customer.
Although you may be required
to resort to this informal dispute
resolution program prior to ling a
court action, use of the program is
free of charge and your case is
generally heard within 40 days.
7-2 Customer Assistance Information
ProCarManuals.com

If you do not agree with the decision
given in your case, you can reject it
and proceed with any other venue for
relief available to you.
Contact the BBB Auto Line Program
by using the toll-free telephone
number or by writing them at the
following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. Saturn Corporation reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.STEP THREE (Canadian Owners):
General Motors Participation in
the Mediation/Arbitration Program
In the event that you do not feel your
concerns have been addressed after
following the procedure outlined in
Steps 1 and 2, General Motors of
Canada Limited has committed to
binding arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you le your complaint
to the nal decision, should be
completed in approximately 70 days.
We believe our impartial program
offers advantages over courts in
most jurisdictions because it is
informal, quick, and free of charge.For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685.
Alternatively, you may call the
Saturn Customer Communication
Centre, 1-800-263-1999, or you
may write to:
Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied
by the Vehicle Identication
Number (VIN).
Customer Assistance Information 7-3
ProCarManuals.com