2009 SATURN OUTLOOK service

If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance
Program on page 7-6for more
information.
If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card from
the tow truck operator or write
down the driver’s name, the
service’s name, and the phone
number.
Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
Gather the important information
you will need from the other
driver. Things like name, address,
phone number, driver’s license
number, vehicle license plate,
vehicle make, model and model
year, Vehicle Identication
Number (VIN), insurancecompany and policy number, and
a general description of the
damage to the other vehicle.
If possible, call your insurance
company from the scene of the
crash. They will walk you through
the information they will need.
If they ask for a police report,
phone or go to the police
department headquarters the next
day and you can get a copy of the
report for a nominal fee. In some
states/provinces with “no fault”
insurance laws, a report may not
be necessary. This is especially
true if there are no injuries and
both vehicles are driveable.
Choose a reputable collision
repair facility for your vehicle.
Whether you select a dealer/
retailer or a private collision repair
facility to x the damage, make
sure you are comfortable with
them. Remember, you will have to
feel comfortable with their work
for a long time.
Once you have an estimate, read
it carefully and make sure you
understand what work will be
performed on your vehicle. If you
have a question, ask for an
explanation. Reputable shops
welcome this opportunity.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an active
role in its repair. If you have a
pre-determined repair facility of
choice, take your vehicle there, or
have it towed there. Specify to the
facility that any required replacement
collision parts be original equipment
parts, either new Genuine GM parts
or recycled original GM parts.
Remember, recycled parts will not
be covered by your GM vehicle
warranty.
Customer Assistance Information 7-13
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Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that your vehicle has
a safety defect, notify Transport
Canada immediately, in addition to
notifying General Motors of
Canada Limited. Call them at
1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9
Reporting Safety Defects
to Saturn
In addition to notifying NHTSA
(or Transport Canada) in a situation
like this, please notify Saturn.
Call 1-800-553-6000, or write:
Saturn Corporation
100 Saturn Parkway
Mail Drop 371-999-S24
Spring Hill, TN 37174-1500
In Canada, call 1-800-263-1999,
or write:
Saturn Customer Communication
Centre
General Motors of Canada Limited
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications
Ordering Information
Service Manuals
A variety of publications are
available to you. Saturn service
manuals are written for trained
technicians, and in some cases,
specialized tools and equipment
are necessary to complete certain
repairs. However, the manuals
are available to owners who either
have the training, or wish to
gain a greater understanding of the
technical aspect of their Saturn.
For additional publications
information or to order publications
in the United States, call toll
free 1-800-2-SATURN or visit
Saturn-publications.com to order
on-line.
In Canada, Saturn service manuals
are available by calling toll free
1-800-551-4123.
Customer Assistance Information 7-15
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Owner Publications
Information on how to obtain product
bulletins and as described below is
applicable only in the fty U.S. states
and the District of Columbia, and
only for cars and light trucks with
a Gross Vehicle Weight Rating
(GVWR) less than 10,000 pounds
(4 536 kg). Copies of individual
bulletins are also at your participating
Saturn retailer. You can ask to
see them.
In Canada, information relating to
product service bulletins can
be obtained by contacting your
Saturn retailer.
Service Bulletins
Saturn regularly sends its retailers
useful service bulletins about Saturn
products. Saturn monitors product
performance in the eld. We then
prepare bulletins for servicing
our products better. You can get
these bulletins, too.Bulletins cover various subjects.
Some pertain to the proper use and
care of your vehicle. Some describe
costly repairs. Others describe
inexpensive repairs which, if done on
time with the latest parts, may avoid
future costly repairs.
Some bulletins tell a technician how
to repair a new or unexpected
condition. Others describe a quicker
way to x your vehicle. They can
help a technician service your
vehicle better.
Most bulletins apply to conditions
affecting a small number of vehicles.
Your Saturn retailer or a qualied
technician may have to determine
if a specic bulletin applies to your
vehicle. To order Saturn bulletins,
call Saturn Publications at
1-800-2-SATURN or visit
saturn-publications.com to order
online.
Vehicle Data
Recording and
Privacy
Your Saturn vehicle has a number of
sophisticated computers that record
information about the vehicle’s
performance and how it is driven.
For example, your vehicle uses
computer modules to monitor and
control engine and transmission
performance, to monitor the
conditions for airbag deployment and
deploy airbags in a crash and, if so
equipped, to provide antilock braking
to help the driver control the vehicle.
These modules may store data to
help your dealer/retailer technician
service your vehicle. Some modules
may also store data about how you
operate the vehicle, such as rate of
fuel consumption or average speed.
These modules may also retain the
owner’s personal preferences, such
as radio pre-sets, seat positions, and
temperature settings.
7-16 Customer Assistance Information
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OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar Terms and
Conditions for information on data
collection and use. See alsoOnStar
®
System on page 2-42in this manual
for more information.
Navigation System
If your vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and for
deletion instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some
vehicles for functions such as
tire pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
Saturn vehicles does not use
or record personal information or
link with any other Saturn system
containing personal information.
7-18 Customer Assistance Information
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A
Accessories and
Modications...................... 5-3
Accessory Power.................2-21
Accessory Power Outlets......3-17
Adding Equipment to Your
Airbag-Equipped Vehicle....1-60
Additional Required Services,
Scheduled Maintenance....... 6-6
Additives, Fuel...................... 5-6
Add-On Electrical
Equipment.......................5-92
Air Cleaner/Filter, Engine.......5-17
Air Conditioning...................3-19
Airbag
Readiness Light................3-33
Airbag System.....................1-47
Adding Equipment to
Your Airbag-Equipped
Vehicle........................1-60
How Does an Airbag
Restrain?.....................1-53
Passenger Sensing
System........................1-55
Servicing Your
Airbag-Equipped
Vehicle........................1-60Airbag System (cont.)
What Makes an Airbag
Inate?........................1-52
What Will You See After
an Airbag Inates?........1-53
When Should an Airbag
Inate?........................1-51
Where Are the Airbags?.....1-49
Airbags
Passenger Status
Indicator.......................3-34
All-Wheel Drive....................5-35
All-Wheel-Drive (AWD)
System............................. 4-8
Antilock Brake System (ABS).... 4-4
Warning Light...................3-37
Appearance Care
Aluminum or
Chrome-Plated Wheels . . . 5-89
Care of Safety Belts..........5-86
Chemical Paint Spotting.....5-90
Cleaning Exterior
Lamps/Lenses...............5-87
Fabric/Carpet...................5-85
Finish Care......................
5-87
Finish Damage.................5-90
Instrument Panel, Vinyl, and
Other Plastic Surfaces....5-86Appearance Care (cont.)
Interior Cleaning...............5-84
Leather...........................5-86
Sheet Metal Damage........5-90
Tires...............................5-90
Underbody Maintenance....5-90
Washing Your Vehicle........5-87
Weatherstrips...................5-87
Windshield, Backglass,
and Wiper Blades..........5-88
Assistance Program,
Roadside.......................... 7-6
Audio System......................3-74
Audio Steering Wheel
Controls.....................3-125
Navigation/Radio System,
see Navigation
Manual.......................3-103
Setting the Clock..............3-74
Audio System(s)..................3-75
Audio Systems
Radio Reception.............3-126
Rear Seat (RSA).............3-123
Theft-Deterrent Feature....3-125
Automatic Transmission
Fluid...............................5-18
Operation........................2-24
INDEX i-1
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Circuit Breakers...................5-92
Cleaning
Aluminum or Chrome-Plated
Wheels........................5-89
Exterior Lamps/Lenses......5-87
Fabric/Carpet...................5-85
Finish Care......................5-87
Instrument Panel, Vinyl,
and Other Plastic
Surfaces......................5-86
Interior............................5-84
Leather...........................5-86
Tires...............................5-90
Underbody Maintenance.....5-90
Washing Your Vehicle........5-87
Weatherstrips...................5-87
Windshield, Backglass,
and Wiper Blades..........5-88
Climate Control System.........3-19
Outlet Adjustment.............3-27
Rear Air Conditioning and
Heating System.............3-28
Rear Air Conditioning and
Heating System,
Electronic.....................3-29
Climate Control Systems
Dual Automatic.................3-22
Clock, Setting......................3-74Collision Damage Repair.......7-11
Compact Spare Tire.............5-83
Compass............................3-54
Compressor Kit, Tire
Sealant...........................5-62
Content Theft-Deterrent.........2-16
Control of a Vehicle............... 4-3
Convenience Net.................2-52
Coolant
Engine............................5-19
Engine Temperature Gage . . . 3-38
Engine Temperature
Warning Light...............3-38
Cooling System...................5-19
Courtesy Lamps...................3-13
Courtesy Transportation.......... 7-9
Cruise Control....................... 3-9
Cruise Control Light..............3-43
Cupholders.........................2-50
Customer Assistance.............. 7-5
Offices.............................. 7-5
Text Telephone (TTY)
Users............................ 7-5
Customer Information
Service Publications
Ordering Information......7-15
Customer Satisfaction
Procedure......................... 7-1
D
Damage Repair, Collision......7-11
Data Recorders
Event..............................7-17
Daytime Running
Lamps/Automatic
Headlamp System.............3-12
Defensive Driving................... 4-2
Delayed Entry Lighting..........3-14
Delayed Exit Lighting............3-15
Delayed Headlamps.............3-12
Delayed Locking.................... 2-8
DIC Compass......................3-54
Disc, MP3...................3-92, 3-97
Doing Your Own
Service Work..................... 5-4
Dome Lamp Override...........3-14
Dome Lamps .......................3-14
Door
Delayed Locking................. 2-8
Locks............................... 2-8
Power Door Locks.............. 2-8
Programmable Automatic
Door Locks.................... 2-9
Rear Door Security Locks.... 2-9
Drive Systems
All-Wheel Drive................5-35
INDEX i-3
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Driver
Seat Height Adjuster........... 1-3
Driver Information
Center (DIC)....................3-44
DIC Operation and
Displays...............3-45, 3-50
DIC Vehicle
Customization...............3-65
DIC Warnings and
Messages....................3-56
Driving
At Night..........................4-11
Before a Long Trip............4-13
Defensive.......................... 4-2
Drunk............................... 4-2
Highway Hypnosis............4-13
Hill and Mountain Roads.....4-14
In Rain and on
Wet Roads...................4-12
Loss of Control................4-10
Off-Road Recovery............. 4-9
Rocking Your Vehicle to
Get it Out ....................4-18
Winter.............................4-15
Driving for Better Fuel
Economy........................... 4-1Dual Automatic Climate
Control System.................3-22
DVD
Rear Seat Entertainment
System......................3-114
E
EDR ..................................7-16
Electrical Equipment
Add-On Equipment............5-92
Electrical System
Fuses and Circuit
Breakers......................5-92
Instrument Panel Fuse
Block...........................5-92
Power Windows and Other
Power Options..............5-92
Underhood Fuse Block......5-94
Windshield Wiper Fuses....5-92
Electronic Immobilizer
PASS-Key
®III+................2-18
Electronic Immobilizer
Operation
PASS-Key
®III+................2-18Engine
Air Cleaner/Filter...............5-17
Check and Service Engine
Soon Lamp..................3-39
Compartment Overview......5-12
Coolant...........................5-19
Coolant Heater.................2-23
Coolant
Temperature Gage.........3-38
Coolant Temperature
Warning Light...............3-38
Cooling System................5-19
Drive Belt Routing.............6-15
Exhaust...........................2-30
Oil ..................................5-13
Oil Life System.................5-15
Overheated Protection
Operating Mode............5-25
Overheating.....................5-23
Starting...........................2-22
Entry Lighting......................3-14
Event Data Recorders..........7-17
Extender, Safety Belt............1-28
Exterior Lamps....................3-11
i-4 INDEX
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Locks (cont.)
Power Door ....................... 2-8
Programmable Automatic
Door Locks.................... 2-9
Rear Door Security Locks..... 2-9
Loss of Control....................4-10
Lower Anchors and
Tethers for Children...........1-37
Luggage Carrier...................2-52
Lumbar
Manual Controls................. 1-4
Power Controls.................. 1-5
M
Maintenance
Footnotes.......................... 6-7
Maintenance Schedule
Additional Required
Services........................ 6-6
At Each Fuel Fill................ 6-9
At Least Once a Month.....6-10
At Least Once a Year.......6-10
Maintenance Record.........6-16
Maintenance
Replacement Parts.........6-14
Maintenance Requirements . . . 6-1Maintenance Schedule (cont.)
Owner Checks and
Services........................ 6-9
Recommended Fluids and
Lubricants....................6-12
Scheduled Maintenance....... 6-3
Using............................... 6-2
Your Vehicle and the
Environment................... 6-1
Malfunction Indicator Lamp....3-39
Manual Lumbar Controls......... 1-4
Manual Seats........................ 1-3
Memory Seat and Mirrors....... 1-6
Message
DIC Warnings and
Messages....................3-56
Mirrors
Automatic Dimming
Rearview......................2-31
Manual Rearview Mirror.....2-31
Outside Convex Mirror.......2-34
Outside Heated Mirrors......2-34
Outside Power Foldaway
Mirrors.........................2-33
Outside Power Mirrors.......2-32
Park Tilt..........................2-34
MP3 ...........................3-92, 3-97
N
Navigation System, Privacy....7-18
Navigation/Radio System,
see Navigation Manual.....3-103
Net
Convenience....................2-52
New Vehicle Break-In...........2-20
O
Odometer...........................3-32
Off-Road
Recovery.......................... 4-9
Oil
Engine............................5-13
Engine Oil Life System......5-15
Pressure Light..................3-42
Older Children, Restraints......1-28
Online Owner Center.............. 7-4
OnStar, Privacy....................7-18
OnStar
®System, see
OnStar®Manual...............2-42
Operation, Universal Home
Remote System................2-46
Outlet Adjustment.................3-27
Outlets
Accessory Power..............3-17
INDEX i-7
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