2009 SATURN AURA key

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
retailer and to Saturn. Together we are committed to
providing our customers with unparalleled service,
before, during, and after the purchase of a Saturn vehicle,
for total customer satisfaction. We call this the Saturn
Difference. Normally, any concerns with the sales
transaction or the operation of the vehicle are resolved
by the retailer’s sales or service departments. If, for any
reason, your ownership experience falls below your
expectations, we suggest you take the following action:
STEP ONE:Contact the Retail Customer Assistance
Liaison. Any member of the retail management team has
the authority and the desire to resolve your concerns.
Normally, concerns can be quickly resolved at this level.STEP TWO:Should you need additional assistance, in
the U.S., contact the Saturn Customer Assistance Center
by calling 1-800-553-6000. In Canada, call the Saturn
Customer Communication Centre at 1-800-263-1999.
A Saturn Customer Assistance Center team member
will handle your call and assist in providing product
and warranty information, the nearest retailer location,
roadside assistance, brochures, literature and discuss
any concerns you may have.
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (VIN). This 17-digit
number can be found on the vehicle registration or
title, on the upper driver side corner of the instrument
panel, or on your roadside assistance key card.
The name of your selling and servicing retail facility.
Vehicle delivery date and present mileage.
Your daytime and evening phone numbers.
When contacting Saturn, please remember that your
concern will likely be resolved at a retailer’s facility.
That is why we suggest you follow Step One rst.
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OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and use.
See alsoOnStar
®System on page 2-38in this manual
for more information.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in Saturn vehicles does not
use or record personal information or link with any other
Saturn system containing personal information.
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D
Damage Repair, Collision.................................7-11
Data Recorders
Event.........................................................7-17
Daytime Running Lamps (DRL).........................3-14
Defensive Driving............................................. 4-2
Delayed Headlamps........................................3-14
Delayed Locking.............................................2-11
Disc, MP3......................................................3-67
Doing Your Own Service Work........................... 5-4
Dome Lamps .................................................3-16
Door
Ajar Reminder.............................................2-10
Delayed Locking..........................................2-11
Locks........................................................2-10
Power Door Locks.......................................2-10
Programmable Automatic Door Locks.............2-11
Rear Door Security Locks.............................2-12
Driver Information Center (DIC).........................3-43
DIC Operation and Displays..........................3-43
DIC Vehicle Personalization..........................3-50
DIC Warnings and Messages........................3-45
Driving
At Night.....................................................4-15
Before a Long Trip......................................4-16
Defensive..................................................... 4-2
Drunk.......................................................... 4-3
Highway Hypnosis.......................................4-16Driving (cont.)
Hill and Mountain Roads..............................4-17
In Rain and on Wet Roads...........................4-15
Loss of Control...........................................4-13
Off-Road Recovery......................................4-13
Rocking Your Vehicle to Get it Out.................4-21
Winter........................................................4-18
Driving for Better Fuel Economy......................... 4-2
E
EDR .............................................................7-16
Electrical Equipment
Add-On Equipment......................................5-90
Electrical System
Engine Compartment Fuse Block...................5-94
Fuses........................................................5-91
Instrument Panel Fuse Block.........................5-91
Power Windows and Other Power Options......5-90
Rear Compartment Fuse Block......................5-97
Windshield Wiper Fuses...............................5-90
Electronic Immobilizer
PASS-Key
®III+...........................................2-19
Electronic Immobilizer Operation
PASS-Key
®III+...........................................2-20
Electronic Stability Control................................. 4-6
Electronic Stability Control Indicator Light...........3-34
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J
Jump Starting.................................................5-37
K
Keyless Entry, Remote Operation........................ 2-5
Keyless Entry System....................................... 2-4
Keys............................................................... 2-3
L
Labeling, Tire Sidewall.....................................5-46
Lamp
Malfunction Indicator....................................3-37
Lamps
Daytime Running (DRL)................................3-14
Dome ........................................................3-16
License Plate..............................................5-43
Reading.....................................................3-16
Lap-Shoulder Belt...........................................1-23
LATCH System for Child Restraints...................1-43
Lift Seat, Power............................................... 1-8
Lighting
Entry/Exit...................................................3-16
Parade Dimming..........................................3-16Lights............................................................3-13
Airbag Readiness........................................3-30
Antilock Brake System (ABS) Warning............3-34
Brake System Warning.................................3-33
Charging System.........................................3-32
Cruise Control.............................................3-41
Engine Coolant Temperature Warning.............3-35
Flash-to-Pass............................................... 3-8
Highbeam On.............................................3-41
High/Low Beam Changer................................ 3-8
Oil Pressure...............................................3-40
On Reminder..............................................3-13
Passenger Airbag Status Indicator..................3-31
Safety Belt Reminders..................................3-29
Security.....................................................3-41
Tire Pressure..............................................3-36
Loading Your Vehicle.......................................4-21
Locks
Delayed Locking..........................................2-11
Door ..........................................................2-10
Lockout Protection.......................................2-12
Power Door ................................................2-10
Programmable Automatic Door Locks.............2-11
Rear Door Security Locks.............................2-12
Loss of Control
...............................................4-13
Lower Anchors and Tethers for Children.............1-43
Lumbar
Manual Controls............................................ 1-3
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Outside
Automatic Dimming Mirror.............................2-37
Heated Mirrors............................................2-37
Power Mirrors.............................................2-37
Overheated Engine Protection Operating Mode....5-30
Owner Checks and Services.............................. 6-9
Owners, Canadian............................................... ii
P
Paint, Damage...............................................5-88
Parade Dimming.............................................3-16
Park
Headlamps Off in Park.................................3-13
Shifting Into................................................2-30
Shifting Out of............................................2-32
Parking
Over Things That Burn.................................2-32
Parking Brake................................................2-29
Passenger Airbag Status Indicator.....................3-31
Passenger Sensing System..............................1-65
Passing.........................................................4-13PASS-Key
®III+ Electronic Immobilizer...............2-19
PASS-Key®III+ Electronic Immobilizer
Operation...................................................2-20
Perchlorate Materials Requirements, California...... 5-4
Phone
Bluetooth
®..................................................3-75
Power
Door Locks.................................................2-10
Electrical System.........................................5-90
Lift Seat....................................................... 1-8
Retained Accessory (RAP)............................2-23
Seat............................................................ 1-3
Steering Fluid.............................................5-30
Windows....................................................2-16
Pregnancy, Using Safety Belts..........................1-29
Pressure Cap.................................................5-27
Privacy..........................................................7-16
Navigation System.......................................7-18
OnStar.......................................................7-18
Radio Frequency Identication (RFID).............7-18
Programmable Automatic Door Locks.................2-11
Proposition 65 Warning, California....................... 5-4
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R
Radio Frequency Identication (RFID), Privacy....7-18
Radio(s)........................................................3-57
Radios
Reception...................................................3-91
Setting the Clock.........................................3-56
Theft-Deterrent............................................3-89
Range Adjustment, Headlamps........................... 1-7
Reading Lamps..............................................3-16
Rear Door Security Locks................................2-12
Rear Seat Audio (RSA) System........................3-86
Rear Seat Entertainment System
Rear Seat Audio (RSA)................................3-86
Rearview Mirror, Automatic Dimming..................2-35
Rearview Mirrors.............................................2-35
Reclining Seatbacks.......................................... 1-4
Recommended Fluids and Lubricants.................6-12
Recreational Vehicle Towing.............................4-26
Reimbursement Program, GM Mobility................. 7-6
Remote Keyless Entry (RKE) System.................. 2-4
Remote Keyless Entry (RKE) System, Operation . . . 2-5
Remote Vehicle Start........................................ 2-7Removing the Flat Tire and Installing the
Spare Tire..................................................5-71
Removing the Spare Tire and Tools...................5-69
Replacement Bulbs.........................................5-44
Replacement Parts, Maintenance......................6-13
Reporting Safety Defects to Saturn....................7-15
Reporting Safety Defects to the
Canadian Government..................................7-15
Reporting Safety Defects to the
U.S. Government.........................................7-14
Restraint System Check
Checking the Restraint Systems....................1-72
Replacing Restraint System Parts
After a Crash..........................................1-73
Retained Accessory Power (RAP)......................2-23
Ride Control Systems....................................... 4-6
Electronic Stability (ESC)................................ 4-6
Roadside Assistance Program............................ 7-7
Rocking Your Vehicle to Get it Out....................4-21
Roof
Sunroof......................................................2-49
Running the Vehicle While Parked.....................
2-34
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Storage
Garment Hooks...........................................2-49
Storage Areas
Center Console...........................................2-49
Convenience Net.........................................2-49
Cupholders.................................................2-48
Glove Box..................................................2-48
Stuck in Sand, Mud, Ice, or Snow.....................4-20
Sun Visors.....................................................2-17
Sunroof.........................................................2-49
T
Tachometer....................................................3-29
Taillamps
Turn Signal, Sidemarker, Stoplamps, and
Back-Up Lamps.......................................5-42
Telescopic Wheel.............................................. 3-6
Text Telephone (TTY) Users............................... 7-6
Theft-Deterrent Feature....................................3-89
Theft-Deterrent Systems...................................2-18
Content Theft-Deterrent................................2-18
PASS-Key
®III+ Electronic Immobilizer............2-19
PASS-Key®III+ Electronic Immobilizer
Operation................................................2-20
Tilt Wheel........................................................ 3-6
Time, Setting..................................................3-56Tire
Pressure Light.............................................3-36
Tires.............................................................5-45
Aluminum Wheels, Cleaning..........................5-87
Buying New Tires........................................5-61
Chains.......................................................5-66
Changing a Flat Tire....................................5-68
Cleaning....................................................5-87
Compact Spare...........................................5-80
Different Size..............................................5-63
High-Speed Operation..................................5-53
If a Tire Goes Flat.......................................5-67
Ination - Tire Pressure................................5-52
Inspection and Rotation................................5-59
Installing the Spare Tire................................5-71
Pressure Monitor Operation...........................5-55
Pressure Monitor System..............................5-54
Removing the Flat Tire.................................5-71
Removing the Spare Tire and Tools...............5-69
Sidewall Labeling.........................................5-46
Storing a Flat or Spare Tire and Tools............5-76
Terminology and Denitions...........................5-49
Uniform Tire Quality Grading.........................5-63
Wheel Alignment and Tire Balance.................5-65
Wheel Replacement.....................................5-65
When It Is Time for New Tires......................5-60
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