2009 SAAB 9-5 service

252 Customer Assistance and InformationMaintenance scheduleThe Maintenance Schedule prescribes a
service program to the purchaser/operator
of a Saab that is reasonable and necessary
to ensure the proper emission control sys-
tems function, safety and reliability of the
Saab automobile in normal use. Additional
maintenance is recommended for specific
components when the car is operated under
certain severe conditions. Proper mainte-
nance is always good advice!
Authorized Saab dealers are equipped and
trained to meet your Saab’s service needs.
They regularly receive up-to-date Saab
service manuals and parts and technical
service bulletins from Saab and are able,
through their franchise agreement, to attend
Saab service schools, obtain Saab special
tools and technical assistance and pur-
chase original equipment service and
replacement parts.
Today’s complex automobiles should only
be entrusted to the most knowledgeable
service professionals. A Saab dealer is your
best choice.
Service intervalsA time for service message will illuminate on
the Saab Instrument Display (SID) when the
car is due for regular maintenance.
Engine oil and filter changesChanging the engine oil and filter is required
at every service point. Use only a Saab
approved long-life oil filter and engine oils
stated in the Specification section of this
Owner’s Manual. The use of extra additives
in the oil is not necessary and is not recom-
mended, and may be harmful to turbo-
chargers.
More frequent oil changes are recom-
mended if your vehicle is operated under
the following conditions:
 Most trips are less than 5 to 10 miles (8 to
16 km). This is particularly important
when outside temperatures are below
freezing.
 Most trips include extensive idling (such
as frequent stop-and-go driving).
 Most trips are through dusty areas.
 You frequently tow a trailer or use a carrier
on top of your vehicle.
 If the vehicle is used for delivery service,
police, taxi or other commercial applica-
tions.
If your driving habits match this description,
have the engine oil and filter changed in-
between normal services at 5,000 mile
(8,000 km) intervals. The Saab Warranty
and Service Record Booklet has provisions
to record extra oil changes.
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253 Customer Assistance and Information
Service record retentionIt is the owner´s responsibility to retain ser-
vice records. If possible, you should keep
copies of all shop work orders for all service
and repairs, whenever performed. As indi-
cated in the new car and emission control
system warranties, it is important to docu-
ment that all necessary maintenance has
been done.HOW THE SERVICE RECORD IS
ORGANIZEDThe service record is comprised of a series
of coupons on which to record services as
they are performed. There are additional
coupons for documenting extra engine oil
and filter changes, extra automatic trans-
mission fluid services necessary for severe
service conditions, and brake fluid changes.HOW TO USE THE SERVICE
RECORD COUPONSWhen the car is brought to a Saab dealer for
scheduled maintenance, present the Saab
Warranty and Service Record Booklet to the
service manager. When the technician has
completed the service, the technician will
sign the maintenance record. The person
responsible for quality assurance at the
dealership will also sign and stamp the
record with the dealer identification stamp.
Service costsDealer pricing practices and labor for ser-
vice work vary. Saab’s recommended ser-
vice times for each service point do not
include the labor required to replace wear
items, such as wiper blades, brake pads or
tires. Nor is labor to perform other service or
repairs found to be necessary as a result of
the inspections included in these times.
Additional labor and parts will be charged
for such work when necessary, except as
covered under an applicable Saab warranty
or any optional extended service contract.
Transmission fluid changes or suspension
alignment, when necessary, are also addi-
tional.
Dealer charges for general shop material,
regulated hazardous waste removal, recy-
cling expenses or other operation costs may
also be applied to service and repair
invoices and are apt to vary by dealer and
location.
Owner assistanceWarranties and service problem
assistanceFor complete information about all applica-
ble warranties, including the New Car War-
ranty, Perforation Warranty, Vehicle Emis-
sion Warranty and Emission Perforation
Warranty, consult the Warranties and Ser-
vice Record Booklet which accompanies
this Owner’s Manual. It also contains owner
assistance information including Saab
Roadside Assistance. If the booklet is lost or
misplaced, a new one may be ordered
through a Saab dealer or by contacting
Saab.
In the U.S. there is a national Customer
Assistance Center at Saab Automobile
USA, Inc. The toll-free number to call from
all 50 states is 1-800-955-9007.
In Canada, please call the Saab Customer
Assistance Center at 1-800-263-1999.
A list of authorized Saab sales and service
dealers is available for those planning to
travel in the United States and Canada.
Canadian or U.S. travelers may call the
Customer Assistance Center in the country
in which they are traveling.
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254 Customer Assistance and InformationChange of Address Notification
(U.S. and Canada)Two change of address cards are provided
at the end of the Warranty and Service
Record Booklet. Knowing your current
address allows Saab to contact you in the
event of a recall or service campaign.
Please help us keep our records up to date
for your own peace of mind.Service informationFactory Service Manuals for the Saab 9-5
car line can be ordered through your Saab
dealer or by visiting
www.saabtechinfo.com. These are com-
prehensive manuals on CD rom, geared to
use by professional technicians.
Consult your Saab dealer for prices and for
a listing for your model.
Reporting Safety
Defects (U.S.A.)If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to noti-
fying Saab Cars USA, Inc.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds that
a safety defect exists in a group of vehicles,
it may order a recall and remedy campaign.
However, NHTSA cannot become involved
in individual problems between you, your
dealer, or Saab Automobile USA, Inc.
To contact NHTSA, you may call the
toll-free Vehicle Safety Hotline at
1-888-327-4236 (TTY: 1-800-424-9153; go
to http://www.safercar.gov; or write to:
Administrator, NHTSA, 400 Seventh Street,
SW., Washington D.C. 20590. You can also
obtain other information about motor vehi-
cle safety from http:// www safercar.gov.
Reporting Safety
Defects to the Canadian
governmentIf you live in Canada, and believe that your
vehicle has a safety defect, you should
immediately notify Transport Canada, in
addition to notifying General Motors of
Canada Limited.
You may write to Transport Canada at
Box 8880, Ottawa, Ontario, K1G 3J2.
In addition to notifying Transport Canada
in a situation like this, we certainly hope
you will notify us. In Canada, please call
our Saab Customer Assistance Center at
1-800-263- 1999.
Or write:
General Motors of Canada Limited
Customer Assistance Center,
1908 Colonel Sam Drive,
Oshawa, Ontario, L1H 8P7.
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270 IndexRear fog light
____________________ 74
Rear seat, 9-5 Sedan, folding
______ 129
Rear seat, 9-5 SportCombi, folding
__ 132
Rear window heating
_____________ 82
Rear-seat head restraints __________ 21
Rear-view mirror, auto-dimming
____ 121
Rearview mirrors
________________ 116
Reclamation
___________________ 248
Recommendations for cars with
automatic transmission, towing a
camper or trailer
_______________ 175
Refuelling
_____________________ 146
Relay panel ____________________ 217
Remote control __________________ 44
Remote-control battery, changing
____ 49
Remove the key
________________ 140
Removing CDs
__________________ 99
Removing CDs, CD-changer
______ 100
Removing MP3 discs
____________ 102
Replacement, wheel
_____________ 225
Reporting safety defects
__________ 254
Reprogramming of systems _______ 265
Reservoir, power-steering fluid _____ 196
Retractable door mirrors
__________ 117
Rev counter
_____________________ 64
Reversing lights
_________________ 76
Rolling advertisements
____________ 94
Roof load
______________________ 179
Rotation of tires
_________________ 231
Running-in
_____________________ 170
SSDM
_________________________ 255
SID
___________________________ 68
Saab Information Display (SID)
______ 68
Saab Parking Assistance
_________ 168
Safety belts
_____________________ 12
Safety belts, care of
_____________ 240
Safety-belt pretensioners
__________ 15
Safety-belt reminder
______________ 12
Seats
__________________________ 18
Securing a load
__________________ 47
Selecting a radio station
___________ 93
Selecting and changing tracks, CD
___ 99
Selecting/changing MP3 file
_______ 103
Selector lever indication, automatic
transmission
___________________ 67
Sentronic, manual mode
__________ 156
Service costs
___________________ 253
Service information
______________ 254
Service intervals
________________ 252
Service record retention
__________ 253
Setting the clock
________________ 105
Setting the date _________________ 105
Settings, seats ___________________ 18
Shadow effect __________________ 110
Side airbags
____________________ 36
Signalling, horn _________________ 114
Snow chains
___________________ 172
Sorting music __________________ 103
Sound system __________________ 107
Sources of AM interference
________ 111Sources of FM interference
________ 111
Spare wheel
___________________ 235
Spark plugs
____________________ 260
Speed dependent volume
compensation _________________ 106
Speedometer
_________________ 64
, 65
Starting in cold weather, ACC
_______ 84
Starting in hot weather, ACC ________ 84
Steering wheel adjustment
________ 114
Steering wheel controls
____________ 91
Steps for determining correct load
limit
_________________________ 231
Stone-chip damage, repairing
______ 243
Storage compartments
___________ 126
Storing radio stations
______________ 93
Sun visors
_____________________ 125
Switches
_______________________ 73
Symboler ________________________ 9
Systems, adjustment
_____________ 265
TTCS OFF
_______________________ 63
TP
____________________________ 99
Table of fuses
__________________ 216
Tachometer
_____________________ 64
Tailgate, opening
_________________ 47
Tank gauge
_____________________ 65
Technical data __________________ 257
Technical data, radio/audio
________ 108
Temperature control, ACC _________ 81
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