SAFETY INFORMATION
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. The driver’s primary responsibility is the safe
operation of their vehicle. Only use cell phones and other devices not
essential to the driving task when it is safe to do so.
• Do not attempt to service or repair SYNC. See your authorized dealer.
• Do not operate playing devices if the power cords and/or cables are
broken, split or damaged. Carefully place cords and/or cables where
they will not be stepped on or interfere with the operation of pedals,
seats and/or compartments, or safe driving abilities.
• Do not leave playing devices in the vehicle in extreme conditions as it
could cause damage to your device. Refer to your device’s user guide
for further information.
• For your safety, some SYNC functions are speed dependent and
cannot be performed when the vehicle is traveling at speeds greater
than 3 mph (5 km/h).
• Ensure that you review your device’s user guide before using with
SYNC.
PHONE DEPENDENT FEATURES
While SYNC supports a variety of features, many are dependent upon the
functionality of your cell phone with Bluetoothwireless technology. At
a minimum, most cellular phones with Bluetoothwireless technology
support the following functions:
• Answering an incoming call
• Ending a call
• Using privacy mode
• Dial a number
• Redial
• Call waiting notification
• Caller ID
Other features, such as text messaging via Bluetooth, and automatic
phone book download are phone dependent features. To ensure that you
have a compatible cellular phone, refer to your phone’s user manual and
visit www.SyncMyRide.com.
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USING VOICE COMMANDS WITH SYNC
There is a push to talk button on your steering wheel controls labeled
either VOICE or
. Press to activate Voice Recognition. You will hear a
tone and LISTENING will appear in the radio display signaling that the
system is ready to accept your command. Speak the command clearly to
ensure that the system is able to recognize and perform the desired
function.
For the best voice recognition performance:
• Ensure that the interior of the vehicle is as quiet as possible. Wind
noise from open windows and road vibrations may prevent the system
from correctly recognizing spoken voice commands.
• After pressing VOICE or
, wait until the tone sounds and
LISTENING appears in the radio display before speaking a command.
Any command spoken prior to this will not register with the system.
• At any time, you can interrupt the system while it is speaking by
pressing VOICE or
. The system will respond with a listening tone
and allow you to speak a command.
• Speak naturally without large pauses in between words.
At any time, you may say these commands:
• USB •SYNC
• Bluetooth Audio •Line in
• Phone •Voice settings
• Cancel •
Vehicle health (if equipped, U.S.
only)
• Help
USB: Say to access the device connected to the USB port.
SYNC: Say to return to the main menu.
Bluetooth audio: Say to access/use streaming music from your cellular
phone enabled with Bluetoothwireless technology.
Line in: Say to access the device plugged into your auxiliary input jack.
Phone: Say to access hands-free phone mode.
Voice settings: Say to access the voice settings menu. Refer to
Commands for voice settings in the following section.
Help: Say at any time for options in a specific mode. SYNC will list
various options for you audibly. The ‘help’ request is always available.
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VOICE COMMANDS IN PHONE MODE
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using cell phones, even with voice
commands. The driver’s primary responsibility is the safe operation of
their vehicle. Only use cell phones and other devices not essential to
the driving task when it is safe to do so.
While in phone mode, you may say any of the following
commands: • Dial •Call
• Call
• Call
Call
• Phone book
1•Phone book
• Phone book
OR cell1• Phone book
Phone book
• Call history outgoing1•Call history incoming1
• Phone book
• Call history missed1•Go to privacy
• Menu1•Hold
• Join
1Voice commands are not available until downloading phone information
via Bluetooth is complete.
Phone book commands: When you ask SYNC to access a phone book
name, number, etc., the requested information will appear in the display
to view. Press
or say “Call” to call the contact.
Note: In the above possible commands, “< name>” is a dynamic listing in
that it could be any desired name from your phone book.
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While in phone mode, you may also say “Menu” and then any of
the following commands: • [Phone] settings [message]
notification on •
[Phone] settings [message]
notification off
• [Phone] connections •Phone name
• Signal •Battery
• [Phone] settings [set] phone
ringer •
[Phone] settings [set] ringer 1
• [Phone] settings [set] ringer 2 •[Phone] settings [set] ringer 3
• Text message inbox •[Phone] settings [set] ringer off
Note: With the above commands, words i n ( ) are optional and do not
have to be spoken for the system to understand the command.
You may also say “Dial” to access any of the following commands:
•
• Delete (deletes one digit) •Clear (deletes all entered digits)
• Plus •Star
• Asterisk (*) •800 (eight hundred)
• 700 (seven hundred) •900 (nine hundred)
• 411 (four-one-one), 911
(nine-one-one), etc. •
# / (pound, slash)
Note: To exit Dial mode, press and hold
or press MENU to go to the
PHONE MENU.
Voice commands when connecting devices
When attempting to connect a phone to SYNC, you may say any of
the following commands:
• Connect
• Bluetooth OFF •Delete
Note: You can only connect a device to SYNC after it has successfully
gone through the pairing process.
Note: In the above possible commands, “< name>” is a dynamic listing in
that it could be the name of any previously paired device.
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At any time, you may say these commands: • SYNC •USB
• Line in •Bluetooth Audio
• Phone •Voice settings
• Cancel •Vehicle health (if equipped, U.S. only)
• Help
MAKING A CALL
Making a hands-free phone call using SYNC is easy.
1. Press
or VOICE.
2. When prompted, say, “Call
then say “Dial”.
To erase the last spoken digit, say “Delete” or press
SEEK.
To erase all spoken digits, say “Clear” or press and hold
SEEK.
3. Once the desired number/contact is on the screen, either say “Call” or
“Dial”. The system will connect to the desired number.
Note: Once the call is placed, it will be logged into your outgoing call
history folder.
Note: If your audio system is equipped with 10 memory presets (0–9),
you can also manually enter the desired number by pressing the presets.
ENDING A CALL
At any time, you can end an active phone call by pressing and
holding
.
EXITING PHONE MODE
When in phone mode but not in an active call, press and hold
to exit
phone mode.
ANSWERING AN INCOMING CALL
An incoming call interacts with SYNC in much the same way it interacts
with your Bluetooth enabled cellular phone. During an incoming call:
• An audible ring tone will sound. If available, call information will
appear in the display.
• Press TEXT to view additional caller information, if the call matches a
contact in your downloaded phonebook.
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•Select from the following options:
Accept the call by pressing
. The call will be transferred to
hands-free and logged into the incoming call history folder.
Ignore the call by doing nothing. The display will read MISSED CALL
and SYNC will log the call as a missed call.
Reject the call by pressing and holding
. The display will read
REJECTED and SYNC will log the call.
INCOMING NEW TEXT MESSAGE
Note: This is a phone dependent feature.
If your Bluetooth enabled phone is connected and supports downloading
text messages via Bluetooth, you can receive incoming text messages.
When you are being sent a text message, an audible tone will sound and
NEW MESSAGE will appear in the radio display. You can say “Read
Message” and SYNC will read the message to you.
Note: To scroll, press
SEEKor/.
1. Press OK to receive and open the text message or do nothing and the
message will go into your text message inbox. Press OK again and SYNC
will read your message aloud as you are not able to view the message.
You can then also choose whether you’d like to reply or forward the
message.
2. Press OK and scroll to toggle between REPLY TO MESSAGE or
FORWARD MESSAGE.
3. When the desired selection appears in the display, press OK.
If you choose REPLY TO MESSAGE, SYNC will take you back to the text
messaging menu and allow you to again cycle through the list of
predefined messages to send.
If you choose FORWARD MESSAGE, SYNC will take you to your calling
options. Choose to forward the message to anyone in your PHONE
BOOK, CALL HISTORY, or you can choose ENTER NUMBER.
Note: Forwarding a text message is a speed dependent feature and can
only be done when the vehicle is traveling at 3 mph (5 km/h) or less.
Note: Only one recipient is allowed per text message.
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USING THE QUICK DIAL FEATURE
SYNC allows you to store phone book contacts and numbers from your
call history folder in 1–5 of your memory presets for quick access.
Note: This feature is not available if your audio system has 10 memory
presets (0–9).
To store a number as a Quick Dial to a memory preset: When in
phone book or call history and the contact’s information is active in the
display, press and hold a memory preset until confirmation appears in
the display.
Note: Quick dials are only available when the phone with which they
were saved is actively paired with SYNC.
To access/call numbers stored in the Quick Dial:
1. Press
to enter PHONE MENU.
2. Press the memory preset (1–5) containing the desired contact
information. The stored information will appear in the radio display.
3. To initiate the call, press
or press the respective memory preset
again.
ACTIVE CALL MENU OPTIONS
Once a call is active within SYNC, the following commands are available:
• PRIVACY ON/OFF
• HOLD ON/OFF
• ENTER TONES
• JOIN ON/OFF (Available when you have two active calls)
• PHONE BOOK
• CALL HISTORY
• RETURN
Refer to the following sections for further information.
Using privacy mode
SYNC allows you to easily switch a call from an active hands-free
environment to your Bluetoothenabled cellular phone for a more private
conversation. To turn privacy mode on/off:
Note: To scroll, press
SEEKor/.
1. Press MENU. The radio display will read CALL MENU.
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2. Scroll repeatedly until PRIVACY appears in the radio display.
3. Press OK. The radio display will read PRIVACY ON/PRIVACY OFF?
4. Press OK to activate privacy mode. The radio display will read IN
PRIVACY and the system will transfer the call to your Bluetoothenabled
cellular phone.
Note: Some phones will disconnect from SYNC and transfer the active
call directly to the connected phone.
Putting a call on/off hold
You can put an active phone call on hold to have a private conversation
within the vehicle cabin, or to answer another incoming call. To put an
active call on hold:
Note: To scroll, press
SEEKor/.
1. Press MENU. The display will read CALL MENU.
2. Scroll repeatedly until HOLD appears in the radio display.
3. Press OK. The display will read HOLD ON/OFF.
4. Press OK when the desired selection appears in the radio display.
Note: If you are putting the current call on hold to answer another call,
press
to answer the incoming call. Each subsequent press ofwill
put the active call on hold and reactivate the call on hold.
Enter tones
While in an active call, SYNC allows you to enter tones (i.e. entering
numbers for passwords), using the radio display.
Note: To scroll, press
SEEKor/.
1. When on an active call, press MENU.
2. Scroll repeatedly until ENTER TONES appears in the radio display.
3. Press OK.
4. Scroll repeatedly until the desired number appears in the radio
display.
5. Press OK. An audible tone will sound as confirmation. Repeat the
process as many times as necessary.
Joining two calls (multiparty /conference call)
To join two separate calls and speak to both through SYNC:
Note: To scroll, press
SEEKor/.
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