ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Customer Information Guide
for information on:
•coverage period
•exact fuel amounts
2009 Milan(mln)
Owners Guide, 2nd Printing
USA(fus)
Roadside Emergencies
227
service points ..................267–268
starting after a collision .........228
Engine block heater .................202
Engine oil ..................................270
change oil soon warning,
message center .......................270
checking and adding ..............270
dipstick ....................................270
filter, specifications ........274, 303
recommendations ...................274
refill capacities ........................304
specifications ..........................304
Event data recording ....................7
Exhaust fumes ..........................202
F
Fail safe cooling ........................282
Fluid capacities .........................304
Fog lamps ....................................55
Four-Wheel Drive vehicles
driving off road .......................221
Fuel ............................................283
calculating fuel
economy ............................89, 288
cap ...........................................286
capacity ...................................304
choosing the right fuel ...........287
comparisons with EPA fuel
economy estimates .................291
detergent in fuel .....................288
filling your vehicle
with fuel ..................283, 286, 289
filter, specifications ........283, 303
fuel pump shut-off switch .....228
improving fuel economy ........288
octane rating ...................287, 307
quality ......................................287
running out of fuel .................288safety information relating to
automotive fuels .....................283
Fuel pump shut-off switch .......228
Fuses ..................................229–230
G
Gas cap (see Fuel cap) ............286
Gas mileage
(see Fuel economy) .................288
Gauges .........................................16
H
Hazard flashers .........................228
Headlamps ...................................54
aiming ........................................57
autolamp system .......................54
bulb specifications ....................60
daytime running lights .............55
flash to pass ..............................56
high beam .................................56
replacing bulbs .........................61
turning on and off ....................54
Heating
heating and air conditioning
system ...........................46, 48, 50
Homelink wireless control
system ..........................................84
Hood ..........................................266
How to get going ........................18
I
Ignition ...............................199, 307
Illuminated visor mirror .............71
Infant seats
(see Safety seats) .....................160
2009 Milan(mln)
Owners Guide, 2nd Printing
USA(fus)
Index
314
