ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Customer Information Guide
for information on:
•coverage period
•exact fuel amounts
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•towing of your disabled vehicle
•emergency travel expense reimbursement
•travel planning benefits
In Canada, for uninterrupted Roadside Assistance coverage, you may
purchase extended coverage prior to your Basic Warranty’s Roadside
Assistance expiring. For more information and enrollment, contact
1–877–294–2582 or visit our website at www.ford.ca.
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment. In Canada, the card is
found in theCustomer Information Guidein the glove compartment.
U.S. Ford, Mercury and Lincoln vehicle customers who require Roadside
Assistance, call 1-800-241-3673.
Canadian customers who require roadside assistance, call
1-800-665-2006.
If you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount for towing to the nearest
dealership within 35 miles. To obtain reimbursement information, U.S.
Ford, Mercury and Lincoln vehicle customers call 1-800-241-3673.
Customers will be asked to submit their original receipts.
Canadian customers who need to obtain reimbursement information, call
1–800–665–2006.
HAZARD FLASHER CONTROL
The hazard flasher is located on the
steering column, just behind the
steering wheel. The hazard flashers
will operate when the ignition is in
any position or if the key is not in
the ignition.
Push in the flasher control and all
front and rear direction signals will
flash. Press the flasher control again
to turn them off. Use it when your
vehicle is disabled and is creating a
safety hazard for other motorists.
Note:With extended use, the flasher may run down your battery.
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FUEL PUMP SHUT-OFF SWITCH
This device stops the electric fuel pump from sending fuel to the engine
when your vehicle has had a substantial jolt.
After an accident, if the engine cranks but does not start, this switch
may have been activated.
This switch is located in the front
passenger’s footwell, behind a
flip-up cover, by the kick panel
access cover.
To reset the switch:
1. Turn the ignition to the off
position.
2. Check the fuel system for leaks.
3. If no leaks are apparent, reset the
switch by pushing in on the reset
button.
4. Turn the ignition to the on
position.
5. Wait a few seconds and return
the key to the off position.
6. Make another check for leaks.
FUSES AND RELAYS
Fuses
If electrical components in the
vehicle are not working, a fuse may
have blown. Blown fuses are
identified by a broken wire within
the fuse. Check the appropriate
fuses before replacing any electrical
components.
Note:Always replace a fuse with one that has the specified amperage
rating. Using a fuse with a higher amperage rating can cause severe wire
damage and could start a fire.
15
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The fuses are coded as follows:
Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
1 30A Not used (spare)
2 15A Brake On/Off switch
3 15A Sync module
4 30A Moon roof
5 10A Keypad illumination, Brake Shift
Interlock (BSI), SPDJB
6 20A Turn signals, Stop lamps
7 10A Low beam headlamps (left)
8 10A Low beam headlamps (right)
9 15A Interior lights
10 15A Backlighting
11 10A Four wheel drive
12 7.5A Power mirror switch
13 5A Not used (spare)
14 10A FCIM (radio buttons), Satellite
radio, Front display module
15 10A Climate control
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SERVICE RECOMMENDATIONS
To help you service your vehicle, we providescheduled maintenance
informationwhich makes tracking routine service easy.
If your vehicle requires professional service, your authorized dealer can
provide the necessary parts and service. Check yourWarranty
Guide/Customer Information Guideto find out which parts and
services are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Motorcraft parts are designed and built to
provide the best performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE
•Do not work on a hot engine.
•Make sure that nothing gets caught in moving parts.
•Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
•Keep all open flames and other burning (cigarettes) material away
from the battery and all fuel related parts.
Working with the engine off
1. Set the parking brake and shift to P (Park).
2. Turn off the engine and remove the key.
3. Block the wheels.
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Readiness for Inspection/Maintenance (I/M) testing
Some state/provincial and local governments may have
Inspection/Maintenance (I/M) programs to inspect the emission control
equipment on your vehicle. Failure to pass this inspection could prevent
you from getting a vehicle registration. Your vehicle may not pass the I/M
test if the service engine soon
indicator is on or not working
properly (bulb is burned out), or if the OBD-II system has determined
that some of the emission control systems have not been properly
checked. In this case, the vehicle is considered not ready for I/M testing.
If the service engine soon
indicator is on or the bulb does not
work, the vehicle may need to be serviced. Refer to the On board
diagnostics (OBD-II) description in this chapter.
If the vehicle’s engine or transmission has just been serviced, or the
battery has recently run down or been replaced, the OBD-II system may
indicate that the vehicle is not ready for I/M testing. To determine if the
vehicle is ready for I/M testing, turn the ignition key to the on position
for 15 seconds without cranking the engine. If the service engine
soon
indicator blinks eight times, it means that the vehicle is not
ready for I/M testing; if the service engine soon
indicator stays on
solid, it means that the vehicle is ready for I/M testing.
The OBD-II system is designed to check the emission control system
during normal driving. A complete check may take several days. If the
vehicle is not ready for I/M testing, the following driving cycle consisting
of mixed city and highway driving may be performed:
15 minutes of steady driving on an expressway/highway followed by
20 minutes of stop-and-go driving with at least four 30-second idle
periods.
Allow the vehicle to sit for at least eight hours without starting the
engine. Then, start the engine and complete the above driving cycle. The
engine must warm up to its normal operating temperature. Once started,
do not turn off the engine until the above driving cycle is complete. If
the vehicle is still not ready for I/M testing, the above driving cycle will
have to be repeated.
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J
Jump-starting your vehicle ......242
K
Keyless entry system
autolock ...............................86, 88
keypad .......................................96
locking and unlocking doors ....97
programming entry code .........96
Keys .......................................84, 98
positions of the ignition .........193
L
Lamps
bulb replacement
specifications chart ..................50
fog lamps ...................................44
headlamps .................................43
headlamps, flash to pass ..........45
instrument panel, dimming .....45
interior lamps ...............47–48, 50
replacing bulbs .........................51
LATCH anchors .........................148
Liftgate ..................................79, 92
Lights, warning and indicator ....12
anti-lock brakes (ABS) ..........199
Load limits .................................180
Loading instructions .................186
Locks
autolock ...............................86, 88
childproof ..................................90
doors ..........................................86
Lubricant specifications ...........300
Lug nuts ....................................241
Luggage rack ...............................81
Lumbar support, seats .....104–105M
Message center ...........................71
english/metric button ...............74
system check button ................73
warning messages .....................76
Mirrors .........................................63
automatic dimming rearview
mirror ........................................63
fold away ...................................64
heated ........................................64
side view mirrors (power) .......63
Moon roof ....................................69
Motorcraft parts ................263, 299
N
Navigation system .......................35
O
Octane rating ............................286
Oil (see Engine oil) ..................271
Overdrive ...................................209
P
Parking brake ............................200
Parts (see Motorcraft parts) ....299
Passenger Occupant
Classification Sensor .................113
Power distribution box
(see Fuses) ...............................227
Power door locks ........................86
Power mirrors .............................63
Power point .................................60
Power steering ..........................207
fluid, refill capacity ................300
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fluid, specifications .................300
Power Windows ...........................61
Preparing to drive your
vehicle ........................................207
R
Radio ............................................18
Recommendations for
attaching safety restraints for
children ......................................142
Relays ........................................223
Remote entry system ...........90–91
illuminated entry ................93, 95
locking/unlocking doors .....91–92
opening the trunk .....................92
panic alarm ...............................92
replacement/additional
transmitters ...............................93
replacing the batteries .............92
Reverse sensing system ...........212
Roadside assistance ..................221
Roof rack .....................................81
S
Safety belts (see Safety
restraints) ..........112, 115, 117–119
Safety Canopy ...........134–135, 137
Safety defects, reporting ..........256
Safety
restraints ...........112, 115, 117–120
Belt-Minder...........................121
extension assembly ................120
for adults .........................117–119
for children .............................140
Occupant Classification
Sensor ......................................113warning light and
chime ...............................120–121
Safety restraints - LATCH
anchors ......................................148
Safety seats for children ..........144
Safety Compliance
Certification Label ....................303
Satellite Radio (if equipped) .....18
Satellite Radio Information ........32
Seats ..........................................101
child safety seats ....................144
heated ......................................106
SecuriCode keyless entry
system ..........................................95
SecuriLock passive anti-theft
system ..........................................97
Servicing your vehicle ..............265
Setting the clock .........................18
Snowplowing .................................8
Spark plugs,
specifications .....................299, 302
Special notice
ambulance conversions ..............8
utility-type vehicles ....................8
Specification chart,
lubricants ...................................300
Speed control ..............................64
Starting your
vehicle ........................193–194, 196
jump starting ..........................242
Steering wheel
controls ......................................67
tilting .........................................56
Stereo
CD-MP3 .....................................18
SYNC..........................................35
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