2009 Mercury Mariner roof

procedure outlined on the first page of theCustomer Assistancesection,
you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation and your
claim is eligible, you may participate in the arbitration process. An
arbitration hearing will be scheduled so that you can present your case
in an informal setting before an impartial person. The arbitrator will
consider the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to accept the
BBB AUTO LINE decision, Ford must abide by the accepted decision as
well. Disputes submitted to the BBB AUTO LINE program are usually
decided within forty days after you file your claim with the BBB.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
2009 Mariner(mrn)
Owners Guide, 2nd Printing
USA(fus)
Customer Assistance
253

WAXING
•Wash the vehicle first.
•Do not use waxes that contain abrasives; use Motorcraft Premium
Liquid Wax (ZC-53-A), which is available from your authorized dealer,
or an equivalent quality product.
•Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will “gray” or stain the parts over time.
PAINT CHIPS
Your authorized dealer has touch-up paint to match your vehicle’s color.
Take your color code (printed on a sticker in the driver’s door jamb) to
your authorized dealer to ensure you get the correct color.
•Remove particles such as bird droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout before repairing paint chips.
•Always read the instructions before using the products.
ALUMINUM WHEELS AND WHEEL COVERS
Aluminum wheels and wheel covers are coated with a clearcoat paint
finish. In order to maintain their shine:
•Clean weekly with Motorcraft Wheel and Tire Cleaner (ZC-37-A),
which is available from your authorized dealer. Heavy dirt and brake
dust accumulation may require agitation with a sponge. Rinse
thoroughly with a strong stream of water.
•Never apply any cleaning chemical to hot or warm wheel rims or
covers.
•Some automatic car washes may cause damage to the finish on your
wheel rims or covers. Chemical-strength cleaners, or cleaning
chemicals, in combination with brush agitation to remove brake dust
and dirt, could wear away the clearcoat finish over time.
•Do not use hydrofluoric acid-based or high caustic-based wheel
cleaners, steel wool, fuels or strong household detergent.
•To remove tar and grease, use Motorcraft Bug and Tar Remover
(ZC-42), available from your authorized dealer.
2009 Mariner(mrn)
Owners Guide, 2nd Printing
USA(fus)
Cleaning
258

J
Jump-starting your vehicle ......242
K
Keyless entry system
autolock ...............................86, 88
keypad .......................................96
locking and unlocking doors ....97
programming entry code .........96
Keys .......................................84, 98
positions of the ignition .........193
L
Lamps
bulb replacement
specifications chart ..................50
fog lamps ...................................44
headlamps .................................43
headlamps, flash to pass ..........45
instrument panel, dimming .....45
interior lamps ...............47–48, 50
replacing bulbs .........................51
LATCH anchors .........................148
Liftgate ..................................79, 92
Lights, warning and indicator ....12
anti-lock brakes (ABS) ..........199
Load limits .................................180
Loading instructions .................186
Locks
autolock ...............................86, 88
childproof ..................................90
doors ..........................................86
Lubricant specifications ...........300
Lug nuts ....................................241
Luggage rack ...............................81
Lumbar support, seats .....104–105M
Message center ...........................71
english/metric button ...............74
system check button ................73
warning messages .....................76
Mirrors .........................................63
automatic dimming rearview
mirror ........................................63
fold away ...................................64
heated ........................................64
side view mirrors (power) .......63
Moon roof ....................................69
Motorcraft parts ................263, 299
N
Navigation system .......................35
O
Octane rating ............................286
Oil (see Engine oil) ..................271
Overdrive ...................................209
P
Parking brake ............................200
Parts (see Motorcraft parts) ....299
Passenger Occupant
Classification Sensor .................113
Power distribution box
(see Fuses) ...............................227
Power door locks ........................86
Power mirrors .............................63
Power point .................................60
Power steering ..........................207
fluid, refill capacity ................300
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Owners Guide, 2nd Printing
USA(fus)
Index
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fluid, specifications .................300
Power Windows ...........................61
Preparing to drive your
vehicle ........................................207
R
Radio ............................................18
Recommendations for
attaching safety restraints for
children ......................................142
Relays ........................................223
Remote entry system ...........90–91
illuminated entry ................93, 95
locking/unlocking doors .....91–92
opening the trunk .....................92
panic alarm ...............................92
replacement/additional
transmitters ...............................93
replacing the batteries .............92
Reverse sensing system ...........212
Roadside assistance ..................221
Roof rack .....................................81
S
Safety belts (see Safety
restraints) ..........112, 115, 117–119
Safety Canopy ...........134–135, 137
Safety defects, reporting ..........256
Safety
restraints ...........112, 115, 117–120
Belt-Minder...........................121
extension assembly ................120
for adults .........................117–119
for children .............................140
Occupant Classification
Sensor ......................................113warning light and
chime ...............................120–121
Safety restraints - LATCH
anchors ......................................148
Safety seats for children ..........144
Safety Compliance
Certification Label ....................303
Satellite Radio (if equipped) .....18
Satellite Radio Information ........32
Seats ..........................................101
child safety seats ....................144
heated ......................................106
SecuriCode keyless entry
system ..........................................95
SecuriLock passive anti-theft
system ..........................................97
Servicing your vehicle ..............265
Setting the clock .........................18
Snowplowing .................................8
Spark plugs,
specifications .....................299, 302
Special notice
ambulance conversions ..............8
utility-type vehicles ....................8
Specification chart,
lubricants ...................................300
Speed control ..............................64
Starting your
vehicle ........................193–194, 196
jump starting ..........................242
Steering wheel
controls ......................................67
tilting .........................................56
Stereo
CD-MP3 .....................................18
SYNC..........................................35
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Owners Guide, 2nd Printing
USA(fus)
Index
311