ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Customer Information Guide
for information on:
•coverage period
•exact fuel amounts
2009 Town Car(tow)
Owners Guide, 1st Printing
USA(fus)
Roadside Emergencies
193
Fluid capacities .........................267
Fuel ............................................248
calculating fuel
economy ............................64, 254
cap ...........................................251
capacity ...................................267
choosing the right fuel ...........252
comparisons with EPA fuel
economy estimates .................257
detergent in fuel .....................253
filling your vehicle
with fuel ..................248, 251, 255
filter, specifications ........248, 265
fuel filler door override ............75
fuel filler door release ..............75
fuel pump shut-off switch .....195
improving fuel economy ........254
octane rating ...................253, 270
quality ..............................253–254
running out of fuel .................254
safety information relating to
automotive fuels .....................248
Fuel - flex fuel vehicle
(FFV) .........................248, 252–253
Fuses ..................................195–196
G
Gas cap (see Fuel cap) ............251
Gas mileage (see Fuel
economy) ...................................254
Gauges .........................................16
H
Hazard flashers .........................194
Head restraints ...........................93
Headlamps ...................................35
aiming ........................................37
autolamp system .......................35bulb specifications ....................40
daytime running lights .............36
flash to pass ..............................36
high beam .................................36
replacing bulbs .........................42
turning on and off ....................35
Homelink wireless control
system ..........................................58
Hood ..........................................234
I
Ignition ...............................175, 270
Illuminated visor mirror .............47
Infant seats (see Safety
seats) .........................................131
Inspection/maintenance (I/M)
testing ........................................260
Instrument panel
cleaning ...................................229
cluster ........................................12
lighting up panel and
interior .......................................37
J
Jack ............................................202
positioning ...............................202
storage .....................................202
Jump-starting your vehicle ......210
K
Keyless entry system .................86
keypad .......................................86
locking and unlocking doors ....87
programming entry code .........86
Keys .......................................76, 90
positions of the ignition .........175
2009 Town Car(tow)
Owners Guide, 1st Printing
USA(fus)
Index
277
