2009 LINCOLN NAVIGATOR change time

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined on the first page of theCustomer Assistancesection,
you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation and your
claim is eligible, you may participate in the arbitration process. An
arbitration hearing will be scheduled so that you can present your case
in an informal setting before an impartial person. The arbitrator will
consider the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to accept the
BBB AUTO LINE decision, Ford must abide by the accepted decision as
well. Disputes submitted to the BBB AUTO LINE program are usually
decided within forty days after you file your claim with the BBB.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
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The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides
the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
•Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating authorized dealer.
There are several plans available in various time, distance and deductible
combinations which can be tailored to fit your own driving needs. Ford
ESP also offers reimbursement benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 4,600 participating authorized dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Since this
information is subject to change, please ask your authorized dealer for
complete details about Ford Extended Service Plan coverage options, or
visit the Ford ESP website at www.ford-esp.com.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
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Fuel quality
Do not add aftermarket fuel additive products to your fuel tank. It
should not be necessary to add any aftermarket products to your fuel
tank if you continue to use high quality fuel of the recommended octane
rating. These products have not been approved for your engine and
could cause damage to the fuel system. Repairs to correct the effects of
using an aftermarket product in your fuel may not be covered by your
warranty.
Many of the world’s automakers approved the World-Wide Fuel Charter
that recommends gasoline specifications to provide improved
performance and emission control system protection for your vehicle.
Gasolines that meet the World-Wide Fuel Charter should be used when
available. Ask your fuel supplier about gasolines that meet the
World-Wide Fuel Charter.
Unleaded gasoline engines
If you are experiencing starting, rough idle or hesitation driveability
problems during a cold start, try a different brand of “Regular” unleaded
gasoline. “Premium” unleaded gasoline is not recommended because it
may cause these problems to become more pronounced. If the problems
persist, see your authorized dealer.
FFV engine
Flex fuel vehicles have a yellow bezel around the fuel fill inlet.
It is best not to alternate repeatedly between gasoline and E85. If you do
switch fuels, it is recommended that you add as much fuel as
possible—at least half a tank. Do not add less than five gallons (18.9 L)
when refueling. You should drive the vehicle immediately after refueling
for at least 5 miles (8 km) to allow the vehicle to adapt to the change in
ethanol concentration.
If you operate your vehicle 50% or more of the time on ethanol, you
should follow a different maintenance schedule. In addition to this, it is
also recommended to fill the fuel tank with regular unleaded gasoline
once every 3,000 miles (4,800 km). Seescheduled maintenance
informationfor more information.
Cleaner air
Ford endorses the use of reformulated “cleaner-burning” gasolines to
improve air quality, per the recommendations in theChoosing the right
fuelsection.
Running out of fuel
Avoid running out of fuel because this situation may have an adverse
effect on powertrain components.
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•Use a known quality gasoline, preferably a national brand.
•Use the same side of the same pump and have the vehicle facing the
same direction each time you fill up.
•Have the vehicle loading and distribution the same every time.
Your results will be most accurate if your filling method is consistent.
Calculating fuel economy
1. Fill the fuel tank completely and record the initial odometer reading
(in miles or kilometers).
2. Each time you fill the tank, record the amount of fuel added (in
gallons or liters).
3. After at least three to five tank fill-ups, fill the fuel tank and record
the current odometer reading.
4. Subtract your initial odometer reading from the current odometer
reading.
5. Follow one of the simple calculations in order to determine fuel
economy:
Calculation 1:Divide total miles traveled by total gallons used.
Calculation 2:Multiply liters used by 100, then divide by total
kilometers traveled.
Keep a record for at least one month and record the type of driving (city
or highway). This will provide an accurate estimate of the vehicle’s fuel
economy under current driving conditions. Additionally, keeping records
during summer and winter will show how temperature impacts fuel
economy. In general, lower temperatures give lower fuel economy.
Driving style — good driving and fuel economy habits
Give consideration to the lists that follow and you may be able to change
a number of variables and improve your fuel economy.
Habits
•Smooth, moderate operation can yield up to 10% savings in fuel.
•Steady speeds without stopping will usually give the best fuel
economy.
•Idling for long periods of time (greater than one minute) may waste
fuel.
•Anticipate stopping; slowing down may eliminate the need to stop.
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Maintenance and Specifications
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Item Capacity Ford part nameFord part number /
Ford specification
Windshield washer fluid 4.5 quarts (4.1L)Motorcraft Premium
Windshield Washer
ConcentrateZC-32-A /
WSB-M8B16-A2
Fuel tank (Standard)28.0 gallons
(106.0L)——
Fuel tank (Navigator L)33.5 gallons
(126.8L)——
1Add the coolant type originally equipped in your vehicle.2Use of synthetic or synthetic blend motor oil is not mandatory. Engine oil need only meet the
requirements of Ford specification WSS-M2C930-A and the API Certification mark.3Indicates only approximate dry-fill capacity. Some applications may vary based on cooler size and
if equipped with an in-tank cooler.4Automatic transmissions that require MERCON
LV should only use MERCON
LV fluid. Refer to
scheduled maintenance informationto determine the correct service interval. Use of any fluid
other than the recommended fluid may cause transmission damage.5Your vehicle’s rear axle is filled with a synthetic rear axle lubricant and is considered lubricated
for life. These lubricants are not to be checked or changed unless a leak is suspected, service is
required or the axle has been submerged in water. The axle lubricant should be changed any time
the axle has been submerged in water.
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Maintenance and Specifications
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Cleaning your vehicle
engine compartment ..............323
instrument panel ....................325
interior .............................325–326
plastic parts ............................324
washing ....................................321
waxing .....................................322
wheels
......................................322
wiper blades
............................324
Clock
............................................92
Compass, electronic
set zone adjustment
...............117
Console
........................................92
overhead
..............................90–91
Controls
power seat
...............................155
steering column
......................104
Coolant
checking and adding
..............338
refill capacities
................342, 362
specifications
..........................362
Cruise control
(see Speed control)
..................101
Customer Assistance
................285
Ford Extended Service
Plan
..........................................318
Getting assistance outside the
U.S. and Canada
.....................318
Getting roadside assistance
...285
Getting the service you
need
.........................................314
Ordering additional owner’s
literature
.................................319
Utilizing the
Mediation/Arbitration
Program
...................................317D
Daytime running lamps
(see Lamps) ................................77
Dipstick
automatic transmission
fluid ..........................................358
engine oil .................................333
Driving under special
conditions ..................270, 279, 282
sand .........................................281
snow and ice ...........................283
through water .................281, 284
DVD system .................................37
E
Electronic message center .......110
Emergencies, roadside
jump-starting ..........................305
running out of fuel .........305, 349
Emission control system ..........354
Engine ........................................365
cleaning ...................................323
coolant .....................................338
fail-safe cooling .......................342
idle speed control ...................336
lubrication specifications .......362
refill capacities ........................362
service points ..........................330
starting after a collision .........287
Engine block heater .................254
Engine oil ..................................333
change oil soon warning,
message center .......................333
checking and adding ..............333
dipstick ....................................333
filter, specifications ........335, 361
recommendations ...................335
refill capacities ........................362
Index
371