
Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
37 1A* One Touch Integrated Start
(OTIS) diode
38 — Not used
39 — Not used
40 — Not used
41 Relay Fog lamp relay
42 Relay Wiper park relay
43 Relay A/C clutch relay
44 — Not used
45 — Not used
46 15A* Injectors
47 15A* PCM class B
48 15A* Coil on plug
49 15A* PCM class C
50 Full ISO Relay LH HID low beam relay
51 Full ISO Relay RH HID low beam relay
52 Full ISO Relay Blower relay
53 — Not used
54 Full ISO Relay Fuel pump/injectors relay
55 Full ISO Relay Wiper RUN relay
56 — Not used
57 Full ISO Relay PCM relay
58 — Not used
*Mini fuses **A1 fuses ***A3 fuses
CHANGING THE TIRES
If you get a flat tire while driving, do not apply the brake heavily.
Instead, gradually decrease your speed. Hold the steering wheel firmly
and slowly move to a safe place on the side of the road.
Note:The tire pressure monitoring system (TPMS) indicator light will
illuminate when the spare tire is in use. To restore the full functionality
of the monitoring system, all road wheels equipped with tire pressure
monitoring sensors must be mounted on the vehicle.
2009 MKZ(378)
Owners Guide
USA(fus)
Roadside Emergencies
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Preparing your vehicle
When the battery is disconnected or a new battery is installed, the
automatic transmission must relearn its shift strategy. As a result, the
transmission may have firm and/or soft shifts. This operation is
considered normal and will not affect function or durability of the
transmission. Over time, the adaptive learning process will fully update
transmission operation.
1.Use only a 12–volt supply to start your vehicle.
2. Do not disconnect the battery of the disabled vehicle as this could
damage the vehicle’s electrical system.
3. Park the booster vehicle close to the hood of the disabled vehicle
making sure the two vehiclesdo nottouch. Set the parking brake on
both vehicles and stay clear of the engine cooling fan and other moving
parts.
4. Check all battery terminals and remove any excessive corrosion before
you attach the battery cables. Ensure that vent caps are tight and level.
5. Turn the heater fan on in both vehicles to protect from any electrical
surges. Turn all other accessories off.
Connecting the jumper cables
1. Connect the positive (+) jumper cable to the positive (+) terminal of
the discharged battery.
Note:In the illustrations,lightning boltsare used to designate the
assisting (boosting) battery.
+–+–
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Roadside Emergencies
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Removing the jumper cables
Remove the jumper cables in the reverse order that they were
connected.
1. Remove the jumper cable from thegroundmetal surface.
Note:In the illustrations,lightning boltsare used to designate the
assisting (boosting) battery.
2. Remove the jumper cable on the negative (-) connection of the
booster vehicle’s battery.
+–+–
+–+–
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Owners Guide
USA(fus)
Roadside Emergencies
229

UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides
the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
•Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating authorized dealer.
There are several plans available in various time, distance and deductible
combinations which can be tailored to fit your own driving needs. Ford
ESP also offers reimbursement benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 4,600 participating authorized dealers.
2009 MKZ(378)
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USA(fus)
Customer Assistance
237

WASHING THE EXTERIOR
Wash your vehicle regularly with cool or lukewarm water and a neutral
pH shampoo, such as Motorcraft Detail Wash (ZC-3-A), which is available
from your authorized dealer.
•Never use strong household detergents or soap, such as dish washing
or laundry liquid. These products can discolor and spot painted
surfaces.
•Never wash a vehicle that is “hot to the touch” or during exposure to
strong, direct sunlight.
•Always use a clean sponge or car wash mitt with plenty of water for
best results.
•Dry the vehicle with a chamois or soft terry cloth towel in order to
eliminate water spotting.
•It is especially important to wash the vehicle regularly during the
winter months, as dirt and road salt are difficult to remove and cause
damage to the vehicle.
•Immediately remove items such as gasoline, diesel fuel, bird droppings
and insect deposits because they can cause damage to the vehicle’s
paintwork and trim over time. Use Bug and Tar Remover (ZC-42)
which is available from your authorized dealer.
•Remove any exterior accessories, such as antennas, before entering a
car wash.
•Suntan lotions and insect repellents can damage any painted
surface; if these substances come in contact with your vehicle,
wash off as soon as possible.
Exterior chrome
•Wash the vehicle first, using cool or lukewarm water and a neutral pH
shampoo, such as Motorcraft Detail Wash (ZC-3-A).
•Use Custom Bright Metal Cleaner (ZC-15), available from your
authorized dealer. Apply the product as you would a wax to clean
bumpers and other chrome parts; allow the cleaner to dry for a few
minutes, then wipe off the haze with a clean, dry rag.
•Never use abrasive materials such as steel wool or plastic pads
as they can scratch the chrome surface.
•After polishing chrome bumpers, apply a coating of Motorcraft
Premium Liquid Wax (ZC-53-A), available from your authorized dealer,
or an equivalent quality product to help protect from environmental
effects.
2009 MKZ(378)
Owners Guide
USA(fus)
Cleaning
241

ENGINE
Engines are more efficient when they are clean because grease and dirt
buildup keep the engine warmer than normal. When washing:
•Take care when using a power washer to clean the engine. The
high-pressure fluid could penetrate the sealed parts and cause
damage.
•Do not spray a hot engine with cold water to avoid cracking the
engine block or other engine components.
•Spray Motorcraft Engine Shampoo and Degreaser (ZC-20) on all parts
that require cleaning and pressure rinse clean. In Canada use
Motorcraft Engine Shampoo (CXC-66-A).
•Cover the highlighted areas to prevent water damage when cleaning
the engine.
•Never wash or rinse the engine while it is running; water in the
running engine may cause internal damage.
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USA(fus)
Cleaning
243

INSTRUMENT PANEL/INTERIOR TRIM AND CLUSTER LENS
Clean the instrument panel, interior trim areas and cluster lens with a
clean and damp white cotton cloth, then with a clean and dry white
cotton cloth; you may also use Motorcraft Dash & Vinyl Cleaner
(ZC-38-A) on the instrument panel and interior trim areas.
•Avoid cleaners or polishes that increase the gloss of the upper portion
of the instrument panel. The dull finish in this area helps protect the
driver from undesirable windshield reflection.
•
Be certain to wash or wipe your hands clean if you have been in contact
with certain products such as insect repellent and suntan lotion in order
to avoid possible damage to the interior painted surfaces.
•Do not use household or glass cleaners as these may damage the
finish of the instrument panel, interior trim and cluster lens.
WARNING:Do not use chemical solvents or strong detergents
when cleaning the steering wheel or instrument panel to avoid
contamination of the airbag system.
If a staining liquid like coffee/juice has been spilled on the instrument
panel or on interior trim surfaces, clean as follows:
1. Wipe up spilled liquid using a clean, white, cotton cloth.
2. Apply Motorcraft Deluxe Leather and Vinyl Cleaner (ZC-11-A) [In
Canada use Motorcraft Multi-Purpose Cleaner (CXC-101)] to the wiped
area and spread around evenly.
3. Apply more Motorcraft cleaner to a clean, white, cotton cloth and
press the cloth onto the soiled area–allow this to set at room
temperature for 30 minutes.
4. Remove the soaked cloth, and if it is not soiled badly, use this cloth to
clean the area by using a rubbing motion for 60 seconds.
5. Following this, wipe area dry with a clean, white, cotton cloth.
INTERIOR
For fabric, carpets, cloth seats, safety belts and seats equipped with side
airbags:
•Remove dust and loose dirt with a vacuum cleaner.
•Remove light stains and soil with Motorcraft Professional Strength
Carpet & Upholstery Cleaner (ZC-54).
•If grease or tar is present on the material, spot-clean the area first
with Motorcraft Spot and Stain Remover (ZC-14). In Canada, use
Motorcraft Multi-Purpose Cleaner (CXC-101).
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Cleaning
245

BATTERY
Your vehicle is equipped with a
Motorcraft maintenance-free battery
which normally does not require
additional water during its life of
service.
If your battery has a cover/shield, make sure it is reinstalled
after the battery has been cleaned or replaced.
For longer, trouble-free operation, keep the top of the battery clean and
dry. Also, make certain the battery cables are always tightly fastened to
the battery terminals.
If you see any corrosion on the battery or terminals, remove the cables
from the terminals and clean with a wire brush. You can neutralize the
acid with a solution of baking soda and water.
It is recommended that the negative battery cable terminal be
disconnected from the battery if you plan to store your vehicle for an
extended period of time. This will minimize the discharge of your battery
during storage.
Note: Electrical or electronic accessories or components added to
the vehicle by the dealer or the owner may adversely affect
battery performance and durability.
WARNING:Batteries normally produce explosive gases which
can cause personal injury. Therefore, do not allow flames, sparks
or lighted substances to come near the battery. When working near the
battery, always shield your face and protect your eyes. Always provide
proper ventilation.
WARNING:When lifting a plastic-cased battery, excessive
pressure on the end walls could cause acid to flow through the
vent caps, resulting in personal injury and/or damage to the vehicle or
battery. Lift the battery with a battery carrier or with your hands on
opposite corners.
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Owners Guide
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Maintenance and Specifications
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