ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Customer Information Guide
for information on:
•coverage period
•exact fuel amounts
2009 MKX(mkx)
Owners Guide, 1st Printing
USA(fus)
Roadside Emergencies
225
filter, specifications ........270, 293
recommendations ...................270
refill capacities ........................295
specifications ..........................295
Event data recording ....................7
Exhaust fumes ..........................202
F
Fail safe cooling ........................277
Floor mats ...................................76
Fluid capacities .........................295
Fog lamps ....................................38
Four-Wheel Drive vehicles
driving off road .......................219
Fuel ............................................278
calculating fuel
economy ............................68, 283
cap ...........................................281
capacity ...................................295
choosing the right fuel ...........282
comparisons with EPA fuel
economy estimates .................286
detergent in fuel .....................283
filling your vehicle with
fuel ...........................278, 281, 284
filter, specifications ........278, 293
fuel pump shut-off switch .....226
improving fuel economy ........283
octane rating ...................282, 297
quality ......................................282
running out of fuel .................283
safety information relating to
automotive fuels .....................278
Fuses ..................................227–228G
Gas cap (see Fuel cap) ............281
Gas mileage (see Fuel
economy) ...................................283
Gauges .........................................16
H
Hazard flashers .........................226
Head restraints .........................115
Headlamps ...................................37
aiming ........................................39
autolamp system .......................37
bulb specifications ....................43
daytime running lights .............38
flash to pass ..............................38
high beam .................................38
replacing bulbs .........................44
turning on and off ....................37
Heating
heating and air conditioning
system .......................................32
Homelink wireless control
system ..........................................63
Hood ..........................................263
I
Ignition ...............................199, 297
Illuminated visor mirror .............51
Infant seats (see Safety
seats) .........................................152
Inspection/maintenance (I/M)
testing ........................................288
Instrument panel
cleaning ...................................258
cluster ........................................12
2009 MKX(mkx)
Owners Guide, 1st Printing
USA(fus)
Index
304
