ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Customer Information Guide
for information on:
•coverage period
•exact fuel amounts
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•towing of your disabled vehicle
•emergency travel expense reimbursement
•travel planning benefits
In Canada, for uninterrupted Roadside Assistance coverage, you may
purchase extended coverage prior to your Basic Warranty’s Roadside
Assistance expiring. For more information and enrollment, contact
1–877–294–2582 or visit our website at www.ford.ca.
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment. In Canada, the card is
found in theCustomer Information Guidein the glove compartment.
U.S. Ford, Mercury and Lincoln vehicle customers who require Roadside
Assistance, call 1-800-241-3673.
Canadian customers who require roadside assistance, call
1-800-665-2006.
If you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount for towing to the nearest
dealership within 35 miles. To obtain reimbursement information, U.S.
Ford, Mercury and Lincoln vehicle customers call 1-800-241-3673.
Customers will be asked to submit their original receipts.
Canadian customers who need to obtain reimbursement information, call
1–800–665–2006.
HAZARD FLASHER CONTROL
The hazard flasher control is located
on the instrument panel by the
radio. The hazard flashers will
operate when the ignition is in any
position or if the key is not in the
ignition.
Push in the flasher control and all front and rear direction signals will
flash. Press the flasher control again to turn them off. Use it when your
vehicle is disabled and is creating a safety hazard for other motorists.
Note:With extended use, the flasher may run down your battery.
FUEL PUMP SHUT-OFF SWITCH
This device stops the electric fuel pump from sending fuel to the engine
when your vehicle has had a substantial jolt.
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After an accident, if the engine cranks but does not start, this switch
may have been activated.
This switch is located behind a
panel on the left side of the cargo
area.
To reset the switch:
1. Turn the ignition to off.
2. Check the fuel system for leaks.
3. If no leaks are apparent, reset the
switch by pushing in on the reset
button.
4. Turn the ignition to on.
5. Wait a few seconds and return
the key to off.
6. Make another check for leaks.
7. If no leaks are apparent, restart
the vehicle.
FUSES AND RELAYS
Fuses
If electrical components in the
vehicle are not working, a fuse may
have blown. Blown fuses are
identified by a broken wire within
the fuse. Check the appropriate
fuses before replacing any electrical
components.
Note:Always replace a fuse with one that has the specified amperage
rating. Using a fuse with a higher amperage rating can cause severe wire
damage and could start a fire.
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The fuses are coded as follows.
Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
1 30A Passenger front smart window
2 15A Not used (Spare)
3 15A SYNC
4 30A Driver front smart window
5 10A Keypad illumination, 2nd row
seat, Tire Pressure Monitoring
System (TPMS), Brake Shift
Interlock (BSI), Smart junction
box (SJB)
6 20A Turn signals
7 10A Low beam headlamps (left)
8 10A Low beam headlamps (right)
9 15A Interior lights, Cargo lamps
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SERVICE RECOMMENDATIONS
To help you service your vehicle, we providescheduled maintenance
informationwhich makes tracking routine service easy.
If your vehicle requires professional service, your authorized dealer can
provide the necessary parts and service. Check yourWarranty
Guide/Customer Information Guideto find out which parts and
services are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Motorcraft parts are designed and built to
provide the best performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE
•Do not work on a hot engine.
•Make sure that nothing gets caught in moving parts.
•Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
•Keep all open flames and other burning (cigarettes) material away
from the battery and all fuel related parts.
Working with the engine off
1. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
2. Turn off the engine and remove the key.
3. Block the wheels to prevent the vehicle from moving unexpectedly.
Working with the engine on
1. Set the parking brake and shift to P (Park).
2. Block the wheels.
WARNING:To reduce the risk of vehicle damage and/or
personal burn injuries, do not start your engine with the air
cleaner removed and do not remove it while the engine is running.
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If the vehicle’s engine or transmission has just been serviced, or the
battery has recently run down or been replaced, the OBD-II system may
indicate that the vehicle is not ready for I/M testing. To determine if the
vehicle is ready for I/M testing, turn the ignition key to the on position
for 15 seconds without cranking the engine. If theService engine
soon
indicator blinks eight times, it means that the vehicle is not
ready for I/M testing; if theService engine soon
indicator stays on
solid, it means that the vehicle is ready for I/M testing.
The OBD-II system is designed to check the emission control system
during normal driving. A complete check may take several days. If the
vehicle is not ready for I/M testing, the following driving cycle consisting
of mixed city and highway driving may be performed:
15 minutes of steady driving on an expressway/highway followed by
20 minutes of stop-and-go driving with at least four 30-second idle
periods.
Allow the vehicle to sit for at least eight hours without starting the
engine. Then, start the engine and complete the above driving cycle. The
engine must warm up to its normal operating temperature. Once started,
do not turn off the engine until the above driving cycle is complete. If
the vehicle is still not ready for I/M testing, the above driving cycle will
have to be repeated.
POWER STEERING FLUID
Check the power steering fluid. Refer to thescheduled maintenance
informationfor the service interval schedules.
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lighting up panel and
interior .......................................39
J
Jack ............................................234
positioning ...............................234
storage .....................................234
Jump-starting your vehicle ......241
K
Keyless entry system
autolock .....................................87
keypad .......................................99
locking and unlocking doors ..100
programming entry code .........99
Keys .....................................85, 102
positions of the ignition .........199
L
Lamps
autolamp system .......................37
bulb replacement
specifications chart ..................43
daytime running light ...............38
fog lamps ...................................38
headlamps .................................37
headlamps, flash to pass ..........38
instrument panel, dimming .....39
interior lamps .....................41–43
replacing bulbs .........................44
LATCH anchors .........................156
Liftgate ................77–78, 81, 84, 94
Lights, warning and indicator ....12
anti-lock brakes (ABS) ..........205
Load limits .................................187
Locks
autolock .....................................87childproof ..................................91
doors ..........................................87
Lubricant specifications ...........295
Lug nuts ....................................240
Lumbar support, seats .............111
M
Message center ...........................67
english/metric button ...............72
system check button ................71
warning messages .....................74
Mirrors ...................................55–56
automatic dimming rearview
mirror ........................................55
fold away ...................................57
heated ........................................57
programmable memory ............95
side view mirrors (power) .......56
Moon roof ..............................62, 93
Motorcraft parts ........260, 278, 293
N
Navigation system .......................31
O
Octane rating ............................282
Oil (see Engine oil) ..................267
Overdrive ...................................213
P
Parking brake ............................205
Parts (see Motorcraft parts) ....293
Passenger Occupant
Classification Sensor .................121
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Index
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Power distribution box (see
Fuses) ........................................231
Power door locks ........................87
Power liftgate ..............................78
Power mirrors .............................56
Power point .................................52
Power steering ..........................211
fluid, checking and adding ....289
fluid, refill capacity ................295
fluid, specifications .................295
Power Windows ...........................54
R
Radio ............................................18
Recommendations for
attaching safety restraints for
children ......................................150
Relays ........................................227
Remote entry system ...........91, 93
illuminated entry ................97–98
locking/unlocking doors .....93–94
opening the trunk .....................94
panic alarm ...............................95
replacement/additional
transmitters ...............................96
replacing the batteries .............96
Reverse sensing system ...........216
Roadside assistance ..................225
S
Safety belts (see Safety
restraints) ..................120, 123–127
Safety Canopy ...................142, 145
Safety defects, reporting ..........254Safety restraints ........120, 123–127
Belt-Minder...........................129
extension assembly ................129
for adults .........................124–127
for children .............................148
Occupant Classification
Sensor ......................................121
warning light and chime ........129
Safety restraints - LATCH
anchors ......................................156
Safety seats for children ..........152
Safety Compliance
Certification Label ....................298
Satellite Radio Information ........29
Seats ..........................................107
child safety seats ....................152
climate control ........................114
easy access/easyout feature ..112
front seats ...............................113
heated ......................................119
memory seat .....................95, 112
SecuriCode keyless entry
system ..........................................99
SecuriLock passive anti-theft
system ........................................101
Servicing your vehicle ..............262
Spare tire (see Changing the
Tire) ...........................................238
Spark plugs,
specifications .....................293, 297
Specification chart,
lubricants ...................................295
Speed control ..............................57
Starting your vehicle ........199–201
jump starting ..........................241
Steering wheel
controls ......................................60
tilting .........................................50
SYNC..........................................31
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Index
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