Page 358 of 475
356
4-3. Do-it-yourself maintenance
ES350_U_(L/O_0808)Remove the light bulb.
■ Headlight high beams
Remove the engine compartment cover. ( →P. 312)
Turn the bulb base counterclock-
wise.
Unplug the connector while
depressing the lock release.
STEP5
STEP1
STEP2
STEP3
Page 365 of 475

When trouble arises5
363
ES350_U_(L/O_0808)
5-1. Essential informationEmergency flashers .............. 364
If your vehicle needs to be towed ................................ 365
If you think something is wrong ................................... 371
Fuel pump shut off system ..................................... 372
Event data recorder.............. 373
5-2. Steps to take in an emergency
If a warning light turns on or a warning buzzer
sounds..................................... 375
If a warning message is displayed................................ 386
If you have a flat tire............... 397
If the engine will not start .... 407
If the shift lever cannot be shifted from P ....................... 409
If you lose your keys ............... 410
If the electronic key does not operate properly............ 411
If the vehicle battery is discharged ............................. 413
If your vehicle overheats ...... 416
If the vehicle becomes stuck......................................... 419
Page 366 of 475
364
ES350_U_(L/O_0808)
5-1. Essential information
Emergency flashers
NOTICE
■To prevent battery discharge
Do not leave the emergency flashers on longer than necessary when the engine is
not running.
Use the emergency flashers if the vehicle malfunctions or is involved in an
accident.
Without navigation systemPress the switch to flash all the
turn signal lights. To turn them
off, press the switch once again.
With navigation system Press the switch to flash all the
turn signal lights. To turn them
off, press the switch once again.
Page 367 of 475

5
When trouble arises
365
5-1. Essential information
ES350_U_(L/O_0808)
If your vehicle needs to be towed
Before towingThe following may indicate a problem with your transmission. Contact
your Lexus dealer before towing.
● The engine is running, but the vehicle will not move.
● The vehicle makes an abnormal sound.
Emergency towing
If a tow truck is not available, in an emergency your vehicle may be tem-
porarily towed using a cable or chain secured to the emergency towing
eyelet. This should only attempted on hard, surfaced roads for short dis-
tances at low speeds.
A driver must be in the vehicle to steer and operate the brakes. The vehi-
cle’s wheels, drive train, axles, steering and brakes must be in good condi-
tion. Towing eyelet
If towing is necessary, we recommend having your vehicle towed by your
Lexus dealer or a commercial towing se rvice, using a lift-type truck or a flat
bed truck.
Use a safety chain system for all towing, and abide by all state/provincial
and local laws.
If towing from the front, the vehicle’s rear wheels and axles must be in good
condition. ( →P. 3 6 9 )
If they are damaged, use a towing dolly or flat bed truck.
Page 368 of 475
366
5-1. Essential information
ES350_U_(L/O_0808)
Installing towing eyeletRemove the eyelet cover using a
flat head screwdriver.
To protect the bodywork, place a
rag between the screwdriver and
the vehicle body, as shown in the
illustration.
■Emergency towing procedureRelease the parking brake.
Shift the shift lever to N.
Turn the “ENGINE START STOP” switch to ACCESSORY (engine off)
or IGNITION ON mode (engine running).
CAUTION
■Caution while towing
●Use extreme caution when towing the vehicle.
Avoid sudden starts or erratic driving maneuvers which place excessive stress on
the emergency towing eyelets and the cables or chains.
●If the engine is not running, the power assist for the brakes and steering will not
function, making steering and braking more difficult.
NOTICE
■To prevent causing serious da mage to the transmission
Never tow this vehicle from the rear with front wheels on the ground.
This may cause serious damage to the transmission.
STEP1
STEP2
STEP3
STEP1
Page 373 of 475
5
When trouble arises
371
5-1. Essential information
ES350_U_(L/O_0808)
If you think something is wrong
If you notice any of the following symptoms, your vehicle probably needs
adjustment or repair. Contact your Lexus dealer as soon as possible.
■Visible symptoms
●Fluid leaks under the vehicle
(Water dripping from the air conditioning after use is normal.)
● Flat-looking tires or uneven tire wear
● Engine coolant temperature gauge needle continually points
higher than normal
■ Audible symptoms
●Changes in exhaust sound
● Excessive tire squeal when cornering
● Strange noises related to the suspension system
● Pinging or other noises related to the engine
■ Operational symptoms
●Engine missing, stumbling or running rough
● Appreciable loss of power
● Vehicle pulls heavily to one side when braking
● Vehicle pulls heavily to one side when driving on a level road
● Loss of brake effectiveness, spongy feeling, pedal almost touches
the floor
Page 374 of 475
372
5-1. Essential information
ES350_U_(L/O_0808)
Fuel pump shut off system
Follow the procedure below to restart the engine after the system is acti-
vated.Turn the “ENGINE START STOP” switch to ACCESSORY mode
or OFF.
Restart the engine.
NOTICE
■Before starting the engine
Inspect the ground under the vehicle.
If you find that fuel has leaked on to the ground, the fuel system has been damaged
and is in need of repair. Do not restart the engine.
To minimize the risk of fuel leakage when the engine stalls or an airbag
inflates upon collision, the fuel pump shut off system stops supplying fuel to
the engine.
STEP1
STEP2
Page 375 of 475

5
When trouble arises
373
5-1. Essential information
ES350_U_(L/O_0808)
Event data recorder
In a crash or a near car crash eventThe SRS airbag sensor assembly contains the EDR. In a crash or a near
car crash event, this device may record some or all of the following infor-
mation:
● Engine speed
● Whether the brake pedal was applied or not
● Vehicle speed
● To what extent the accelerator pedal was depressed
● Position of the transmission shift lever
● Whether the driver and front passenger wore seat belts or not
● Driver's seat position
● SRS airbag deployment data
● SRS airbag system diagnostic data
● Front passenger's occupant classification
The information above is intended to be used for the purpose of improv-
ing vehicle safety performance. Unlike general data recorders, the EDR
does not record sound data such as conversation between passengers.
Your vehicle has computers that monitor and control certain aspects of
your vehicle. These computers assist in driving and maintaining optimal
vehicle performance.
Besides storing data useful for troubleshooting, there is a system to
that record data in a crash or a near car crash event.