HUMMER and General Motors of
Canada Limited reserve the right to
limit services or payment to an
owner or driver if they decide the
claims are made too often, or
the same type of claim is made
many times.
Services Provided
Emergency Fuel Delivery:
Delivery of enough fuel for
the vehicle to get to the nearest
service station.
Lock-Out Service:Service is
provided to unlock the vehicle if
you are locked out. A remote
unlock may be available if you
have OnStar
®. For security
reasons, the driver must present
identi cation before this service is
given.
Emergency Tow From a Public
Road or Highway:Tow to the
nearest HUMMER dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven.
Flat Tire Change:Service is
provided to change a at tire with
spare tire. The spare tire, if
equipped, must be in good
condition and properly in ated. It
is your responsibility for the repair
or replacement of the tire if it is
not covered by the warranty.
Battery Jump Start:Service is
provided to jump start a dead
battery.
Trip Routing Service:Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. Additional
travel information is also
available. Allow three weeks
for delivery.
Trip Interruption Bene ts and
Assistance:If your trip is
interrupted due to a warranty
failure, incidental expenses may
be reimbursed during the 5 year/
100,000 miles (160 000 km)
Powertrain warranty period. Items
considered are hotel, meals, and
rental car.
Customer Assistance Information 7-7
Public Transportation or Fuel
Reimbursement
If your vehicle requires warranty
repairs, and public transportation is
used instead of the dealer’s shuttle
service, the expense must be
supported by original receipts and
can only be up to the maximum
amount allowed by GM for shuttle
service. In addition, for U.S.
customers, should you arrange
transportation through a friend or
relative, limited reimbursement for
reasonable fuel expenses may be
available. Claim amounts should
re ect actual costs and be supported
by original receipts. See your dealer
for information regarding the
allowance amounts for
reimbursement of fuel or other
transportation costs.Courtesy Rental Vehicle
Your dealer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is kept
for a warranty repair. If you obtain a
rental vehicle on your own, please
see your dealer for the maximum
number of days allowed and the
allowance per rental day. Rental
reimbursement must be supported
by original receipts. This requires
that you sign and complete a rental
agreement and meet state, local, and
rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card,
etc. You are responsible for fuel
usage charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of the
repair.
It may not be possible to provide a
like-vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Please contact
your dealer for speci c information
about availability. All Courtesy
Transportation arrangements will be
administered by appropriate
dealer personnel.
General Motors reserves the right to
unilaterally modify, change, or
discontinue Courtesy Transportation
at any time and to resolve all
questions of claim eligibility pursuant
to the terms and conditions
described herein at its sole
discretion.
7-10 Customer Assistance Information
