2009 HONDA RIDGELINE navigation system

Navigation System105
Database Limitations
 Traffic congestion
 Travel time
We assume no liability for any incident
that may result from an error in the
program, or from changed conditions
not noted above.Copyrights
 infoUSA-Data: Certain business data
provided by infoUSA, Inc., Omaha,
Nebraska, Copyright © 2007, All
Rights Reserved.
 EXIT-Data: © ZENRIN CO., LTD. 2007. All Rights Reserved.
 ZAGAT SURVEY: Copyright © [2007] Zagat Survey, LLC. All rights
reserved.
2009 Ridgeline

106Navigation System
Customer Assistance
Reporting Errors
Occasionally, you may encounter
database errors.
 If the error pertains to freeways and main “verified” roads shown in black
on the map, then report it either
online at
http://update.navteq.com/ , or to
Honda Customer Service.
 If the error involves a light brown “unverified” road, then do not report
it. These areas have not been verified,
and are provided for reference only
(see Map Overview on page6).
 For errors in points of interest (POI), like a business that has changed its
name, do not report them. Keep in
mind that depending on when the data
was collected and when your DVD
was purchased, the database can be
out of date. The business may have
not reported the change(s), or not be
in the database at all. Update
Navigation DVDs are available for
purchase, usually in the fall of each
year.  If the error does not involve the
database, such as vehicle position
icon errors, screen error messages, or
other GPS-related errors, see
Frequently Asked Questions on
page124, System Limitations on
page102, or Troubleshooting on
page131.
Honda Automobile
Customer Service
Telephone: (800) 999-1009
Fax: (310) 783-3273
Mail:
Honda Navi
America Honda Motor Co., Inc.
Honda Customer Service
MS 500-2N-7A
1919 Torrance Blvd.
Torrance, CA 90501-2746
2009 Ridgeline

Navigation System107
Customer Assistance
Visiting Your Dealer
We strive to make this manual as
complete as possible and to answer all
questions regarding operation of the
system. Occasionally, you may run into
a specific issue that you cannot find in
the book. You may save yourself a trip
to the dealer by fi rst consulting the
following resources:
 The Troubleshooting section (see page131).
 The Frequently Asked Questions (FAQs) section (see page124).
 The FAQs found on the online DVD order site (see “Obtaining a DVD”).
 For detailed questions regarding audio or other systems that interact
with the navigation system, see the
main vehicle Owner’s manual or the
Quick Start Guide.  Call Honda Customer Relations (see
“Honda Automobile Customer
Service” on page106).
 For database or PO I issues, follow the
guidelines in the “Reporting Errors”
section (see page106).
If your question is still unanswered and
you wish to visit the dealer, please be
prepared to demonstrate the issue to the
service advisor. This way, the service
advisor can document the issue for the
factory to allow more efficient
troubleshooting.
Some issues may at first seem random,
but you may notice a pattern. For
example, they only occur when you
enter a specific address, or when driving
on a certain road, or just when it is cold.
This information is very useful to the
service advisor. Be patient, the service
advisor may be unfamiliar with your
specific issue.
Obtaining a Navigation
Update DVD
Honda is continually expanding the
scope of the navigation system.
Upgraded software may be made
available to navigation system owners
periodically, usually in the fall of each
year.
To purchase an updated DVD or a
replacement DVD, call the Honda
Navigation Disc Fulfillment Center at
(888) 291-4675. You can also order
online by going to
www.hondanavi.com.
NOTE:
 DVDs are not available at your dealer. However, the dealer may
order a DVD for you as a courtesy.
There is no program for free DVD
updates.
 The DVD order line staff cannot answer technical questions regarding
navigation operation, coverage, or
POIs.
 Purchasing used discs from alternate sources or online auctions may cause
operational problems since they are
likely to be incompatible with your
current software.
2009 Ridgeline

108Navigation System
Customer Assistance
Changing the DVD
NOTE:
The system’s database is stored on a
removable DVD. The system will not
work without the DVD. Ensure the door
remains closed at all times.
1. Locate the control unit. It is under the driver’s seat.
2. Remove the DVD wh ile the ignition
switch is in the ACCESSORY (I)
position or in the ON (II) position.
3. Push the OPEN button. An error
message will be displayed on the
screen. This is normal. 4. Push the Eject button. The DVD will
automatically come out.
5. Pull the DVD straig ht out. Hold the
DVD by the edges. Fingerprints,
scratches, or other contamination on
the playing surface can make the
DVD unreadable.
To install the DVD, make sure the white
label is facing up. Slide the DVD into
the slot. The DVD is automatically
pulled into the control unit. Make sure
you close the door. NOTE:
 The system will not play movies or
other video/audio discs.
 Never “sneak preview” a newer white labeled DVD in the system
unless you plan to keep it. The system
cannot automatically revert to a prior
version DVD. If you must revert to a
previous version DVD after loading a
newer version, see your dealer for
assistance.
 Please keep the door to the navigation control unit closed at all
times.
PC Card
A PC card is not supplied. The PC card
slot is for factory use only. This slot
cannot be used to play audio files.
PC card slot
2009 Ridgeline

Navigation System109
Coverage Areas
Map Coverage
The system provides map coverage for
the following 48 U.S. states, Hawaii,
and southern Canada. The U.S. map
coverage consists of accurately mapped
(verified) metropolitan areas (in the
following list) and a less accurate
(unverified) rural database. Canada
coverage consists of major metropolitan
areas and major roads connecting the
metropolitan areas within about 100
miles north of the U.S. border. If you
need additional northern Canada
coverage, you may purchase the gray
Canadian DVD (see Obtaining a
Navigation Update DVD on page107).
See Map Overview on page6 for a
discussion of map coverage.
The cities and metropolitan areas in the
following list are fully mapped. Only
major streets, roads, and freeways have
been verified outside these areas. If your
route passes through these areas, routing
may be limited, depending on your
routing choices. See Unverified Area
Routing on page86. If you desire additional map coverage
information, contact Honda Customer
Services or go to
www.hondanavi.com.
U.S. Detailed Coverage Areas
Alabama
Birmingham/Tuscaloosa
Huntsville
Mobile
Montgomery
Arizona Phoenix Metro
Sedona
Tucson
Yuma
Arkansas Fayetteville
Fort Smith
Hot Springs
Little Rock
California Central Valley - including Fresno, Merced, Modesto, and Stockton
Humboldt
Los Angeles/San Diego Metro
Mammoth Lakes
Sacramento Metro San Francisco Bay
(approximately
Monterey to Sonoma) – including
Monterey County and Hollister
Southern California Area - including
Bakersfield and San Luis Obispo
Yuba
Colorado Denver/Boulder/Colorado Springs/ Ski Resorts Metro area – including
Ft. Collins
Grand Junction
Connecticut Bridgeport
Danbury
Hartford Metro
New Haven Metro
Norwalk
Stamford
Delaware Entire state – including Dover,
Wilmington Metro area, New
Castle County
2009 Ridgeline

110Navigation System
Coverage Areas
FloridaCape Canaveral/Cocoa Beach/Titusville
Florida Keys
Fort Myers Metro area – including
Naples
Fort Pierce
Gainesville
Jacksonville Metro – including St.
Johns County
Miami/Fort Lauderdale/West Palm Beach Metro
Orlando/Daytona Beach/Melbourne area – including Osceola County
Panama City
Pensacola
Tallahassee
Tampa Bay/St. Petersburg Metro – including Pasco and Manatee
Counties
Vero Beach
Georgia Athens
Atlanta Metro
Augusta/Aiken Metro
Columbus
Macon Hawaii (all cities for the following
islands)
Hawaii
Kauai
Lanai
Maui
Molokai
Oahu
Idaho Boise
Sun Valley Ski Resorts
Illinois Bloomington-Normal
Carbondale
Champaign
Charleston
Chicago Metro (to Wisconsin border) – including Lake County, IN and
Dekalb County, IL
East St. Louis Metro
Galesburg
Moline
Peoria
Quincy
Rock Island
Rockford
Springfield
Urbana-Danville Indiana
Bloomington
Evansville
Fort Wayne
Gary/Hammond Metro
Indianapolis Metro
Kokomo Metro
Muncie
Northwest Indiana
South Bend/Elkhart/Goshen
Iowa Cedar Rapids
Davenport
Des Moines
Iowa City
Waterloo-Cedar Falls
Kansas Kansas City/Leavenworth Metro
Topeka
Wichita
Kentucky Lexington
Louisville
2009 Ridgeline

Navigation System111
Coverage Areas
Louisiana
Baton Rouge
New Orleans Metro
Shreveport
Maine Bangor
Bar Harbor/Acadia National Park
Portland/Lewiston/Auburn
Maryland State of (partial) - Baltimore/Washington D.C. Metro – including
Charles and Carroll Counties
Cumberland
Ocean City
Massachusetts Boston/Cape Cod Metro
Cape Cod
Springfield Metro areaComplete coverage of all cities in
Barnstable, Berkshire, Bristol,
Essex, Hampshire, Hampden,
Middlesex, Norfolk, Plymouth,
Suffolk, and Worcester Counties Michigan
Detroit Metro area – including Ann
Arbor, Pontiac, Flint, Clinton,
Eaton, and Monroe Counties
Kalamazoo
Northern Michigan Resort Area – including Traverse City, Elk
Rapids, Petoskey, Charlevoix,
Boyne City, and Harbor Springs
Saginaw-Midland
Southeast Michigan – including
Detroit - Grand Rapids - Lansing
Southern Michigan
Minnesota Minneapolis/St. Paul Metro – including cities in Anoka Scott and
Carver Counties
Moorhead
Rochester
Mississippi Biloxi/Gulfport
Jackson
Memphis
Tupelo Missouri
Branson
Columbia
Kansas City (KS-MO) Metro – including Platte County
Springfield
St. Louis Metro (IL-MO) – including
additional cities in Jefferson
County
Montana Billings
Missoula
Nebraska Lincoln (Lancaster County)
Omaha
Nevada Las Vegas Metro
Reno/Lake Tahoe
New Hampshire Lebanon
Manchester
Nashua
2009 Ridgeline

112Navigation System
Coverage Areas
New JerseyCamden Metro
Newark Metro
Southern New Jersey – including
Atlantic City/Cape May/
Cumberland Metro
Trenton Metro – including Ocean and
Hunterdon Counties
New Mexico Albuquerque
Las Cruces
Santa Fe
Taos Ski Resorts
New York Binghamton
Buffalo – including Erie and Niagara
Counties
Eastern New York – including the
Adirondack, Oneonta -
Cooperstown, New York City
Metro, Albany, Glen Falls,
Schenectady, Troy
Ithaca
Lake Placid
Rochester – including cities in
Monroe County
Syracuse
Utica North Carolina
Asheville
Charlotte Metro
Fayetteville
Hickory
Jacksonville
Morgantown
Raleigh-Durham Metro
Wilmington
Winston-Salem/Greensboro Metro
North Dakota Fargo Metro
Ohio Akron
Columbus/Marysville Metro
Cincinnati Metro – including Butler
County
Cleveland Metro – including Geauga
County
Dayton
Lima
Springfield
Toledo (Lucas County)
Youngstown
Oklahoma Oklahoma City
Tulsa Oregon
Bend
Eugene
Medford
Portland/Salem Metro
Pennsylvania Allentown
Erie
Gettysburg
Harrisburg
Lancaster
Philadelphia Metro
Reading
Southeastern Pennsylvania
Southwest Pennsylvania - including Pittsburgh and Washington County
State College/University Park
Wilkes-Barre/Scranton
Williamsport
York
Rhode Island Newport
Providence Metro
2009 Ridgeline