2009 GMC SIERRA 1500 phone

Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identication Number (VIN), insurance company and
policy number, and a general description of the
damage to the other vehicle.
If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy of
the report for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not be
necessary. This is especially true if there are no
injuries and both vehicles are driveable.
Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer/retailer or a
private collision repair facility to x the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable with
their work for a long time.
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
Managing the Vehicle Damage Repair
Process
In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its
repair. If you have a pre-determined repair facility of
choice, take your vehicle there, or have it towed there.
Specify to the facility that any required replacement
collision parts be original equipment parts, either new
Genuine GM parts or recycled original GM parts.
Remember, recycled parts will not be covered by your
GM vehicle warranty.
Insurance pays the bill for the repair, but you must live
with the repair. Depending on your policy limits, your
insurance company may initially value the repair using
aftermarket parts. Discuss this with your repair
professional, and insist on Genuine GM parts.
Remember if your vehicle is leased you may be
obligated to have the vehicle repaired with Genuine GM
parts, even if your insurance coverage does not pay
the full cost.
If another party’s insurance company is paying for the
repairs, you are not obligated to accept a repair
valuation based on that insurance company’s collision
policy repair limits, as you have no contractual limits with
that company. In such cases, you can have control of
the repair and parts choices as long as cost stays within
reasonable limits.
7-14

OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and use.
See alsoOnStar
®System on page 2-70in this manual
for more information.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences such
as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other GM
system containing personal information.
7-19

Cleaning
Aluminum or Chrome-Plated Wheels.............5-120
Exterior Lamps/Lenses................................5-119
Fabric/Carpet............................................5-116
Finish Care...............................................5-119
Instrument Panel, Vinyl, and Other Plastic
Surfaces...............................................5-117
Interior.....................................................5-115
Leather....................................................5-117
Tires........................................................5-121
Underbody Maintenance.............................5-122
Washing Your Vehicle.................................5-118
Weatherstrips............................................5-118
Windshield and Wiper Blades......................5-120
Climate Control System...........................3-24, 3-25
Outlet Adjustment........................................3-33
Climate Control Systems
Dual Automatic............................................3-27
Clock, Setting.................................................3-85
Collision Damage Repair..................................7-12
Compass.......................................................3-63
Content Theft-Deterrent....................................2-18
Control of a Vehicle.......................................... 4-3
Coolant
Engine.......................................................5-32
Engine Temperature Gage............................3-44Cooling System..............................................5-30
Courtesy Transportation Program......................7-10
Cruise Control................................................3-12
Cruise Control Light........................................3-50
Cupholders....................................................2-80
Customer Assistance......................................... 7-6
Offices......................................................... 7-6
Text Telephone (TTY) Users........................... 7-6
Customer Information
Service Publications Ordering Information........7-16
Customer Satisfaction Procedure........................ 7-2
D
Damage Repair, Collision.................................7-12
Data Recorders
Event.........................................................7-18
Daytime Running Lamps (DRL).........................3-17
Defensive Driving............................................. 4-2
Delayed Locking.............................................2-11
DIC Compass.................................................3-63
Disc, MP3..........................................3-106, 3-111
Doing Your Own Service Work........................... 5-5
Dome Lamp Override......................................3-20
Dome Lamps .................................................3-20
4

Overheated Engine Protection Operating Mode.....5-38
Owner Checks and Services.............................6-11
Owners, Canadian.............................................. iii
P
Paint, Damage..............................................5-121
Park
Shifting Into................................................2-52
Shifting Out of............................................2-54
Park Aid........................................................2-61
Park Tilt Mirrors..............................................2-60
Parking
Assist........................................................2-61
Over Things That Burn.................................2-54
Parking Brake................................................2-50
Passenger Airbag Status Indicator.....................3-40
Passenger Sensing System..............................1-84
Passing.........................................................4-11
PASS-Key
®III+ Electronic Immobilizer...............2-20
PASS-Key®III+ Electronic Immobilizer
Operation...................................................2-20
Perchlorate Materials Requirements, California...... 5-5Phone
Bluetooth
®................................................3-118
Pickup Conversion to Chassis Cab....................4-47
Power
Door Locks.................................................2-10
Electrical System.......................................5-123
Lumbar Controls........................................... 1-7
Retained Accessory (RAP)............................2-23
Seat............................................................ 1-5
Sliding Rear Window....................................2-17
Steering Fluid.............................................5-39
Windows....................................................2-16
Pregnancy, Using Safety Belts..........................1-36
Privacy..........................................................7-17
Navigation System.......................................7-19
OnStar.......................................................7-19
Radio Frequency Identication (RFID).............7-19
Program
Courtesy Transportation................................7-10
Programmable Automatic Door Locks.................2-11
Proposition 65 Warning, California....................... 5-5
Puddle Lamps................................................3-19
11

Snow Plow....................................................4-40
Spare Tire....................................................5-114
Installing...................................................5-100
Removing...................................................5-95
Storing.....................................................5-110
Specications and Capacities..........................5-131
Speedometer..................................................3-35
StabiliTrak
®Indicator Light...............................3-44
StabiliTrak®System.......................................... 4-6
Start Vehicle, Remote....................................... 2-7
Starting the Engine.........................................2-24
Steering.......................................................... 4-9
Steering Wheel Controls, Audio.......................3-140
Steering Wheel, Tilt Wheel................................. 3-8
Storage Areas
Cargo Management System..........................2-83
Center Console...........................................2-81
Cupholders.................................................2-80
Glove Box..................................................2-80
Instrument Panel.........................................2-81
Luggage Carrier..........................................2-82
Rear Seat Armrest.......................................2-82
Stuck in Sand, Mud, Ice, or Snow.....................4-32
Sun Visors.....................................................2-18
Sunroof.........................................................2-84
T
Tachometer....................................................3-35
Tailgate.........................................................2-13
Taillamps
Turn Signal, Stoplamps and Back-up Lamps....5-63
Tampering with Noise Control System
Prohibited...................................................5-57
Text Telephone (TTY) Users............................... 7-6
Theft-Deterrent Feature..................................3-140
Theft-Deterrent Systems...................................2-18
Content Theft-Deterrent................................2-18
PASS-Key
®III+ Electronic Immobilizer............2-20
PASS-Key®III+ Electronic Immobilizer
Operation................................................2-20
Throttle, Adjustable..........................................2-26
Tilt Wheel........................................................ 3-8
Time, Setting..................................................3-85
Tire
Pressure Light.............................................3-45
Tires.............................................................5-67
Aluminum or Chrome-Plated Wheels,
Cleaning...............................................5-120
Buying New Tires........................................5-86
Chains.......................................................5-92
Changing a Flat Tire....................................5-94
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