2009 GMC SAVANA radio

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-5
Customer Assistance for Text Telephone
(TTY) Users...............................................7-6
Customer Assistance Offices............................7-6
GM Mobility Reimbursement Program................7-7
Roadside Assistance Program..........................7-7
Scheduling Service Appointments....................7-10
Courtesy Transportation.................................7-10
Collision Damage Repair................................7-11Reporting Safety Defects................................7-14
Reporting Safety Defects to the
United States Government..........................7-14
Reporting Safety Defects to the
Canadian Government................................7-15
Reporting Safety Defects to
General Motors.........................................7-15
Service Publications Ordering Information.........7-15
Vehicle Data Recording and Privacy................7-16
Event Data Recorders...................................7-17
OnStar
®......................................................7-18
Navigation System........................................7-18
Radio Frequency
Identification (RFID)...................................7-18
Section 7 Customer Assistance Information
7-1

Current and Past Model Order Forms
Technical Service Bulletins and Manuals are available
for current and past model GM vehicles. To request
an order form, specify year and model name of
the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc.
on the World Wide Web at: helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
Vehicle Data Recording and
Privacy
Your GM vehicle has a number of sophisticated
computers that record information about the vehicle’s
performance and how it is driven. For example, your
vehicle uses computer modules to monitor and control
engine and transmission performance, to monitor the
conditions for airbag deployment and deploy airbags in a
crash and, if so equipped, to provide antilock braking to
help the driver control the vehicle. These modules may
store data to help your dealer/retailer technician service
your vehicle. Some modules may also store data about
how you operate the vehicle, such as rate of fuel
consumption or average speed. These modules may also
retain the owner’s personal preferences, such as radio
pre-sets, seat positions, and temperature settings.
7-16

OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms
and Conditions for information on data collection
and use.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
7-18

A
Accessories and Modifications............................ 5-3
Accessory Power Outlets.................................3-18
Adding Equipment to Your Airbag-Equipped
Vehicle.......................................................1-76
Additives, Fuel................................................. 5-7
Add-On Electrical Equipment...........................5-104
Air Cleaner/Filter, Engine.................................5-20
Air Conditioning..............................................3-19
Airbag
Off Light.....................................................3-28
Passenger Status Indicator...........................3-30
Readiness Light..........................................3-27
Airbag System................................................1-58
Adding Equipment to Your Airbag-Equipped
Vehicle...................................................1-76
Airbag Off Switch........................................1-68
How Does an Airbag Restrain?......................1-66
Passenger Sensing System...........................1-71
Servicing Your Airbag-Equipped Vehicle..........1-76
What Makes an Airbag Inflate?......................1-65
What Will You See After an Airbag Inflates?........1-66
When Should an Airbag Inflate?....................1-63
Where Are the Airbags?...............................1-61
All-Wheel-Drive (AWD) System...................4-8, 5-44
Antenna, Fixed Mast.......................................3-86
Antilock Brake System (ABS)............................. 4-5
Antilock Brake, System Warning Light................3-34Appearance Care
Aluminum Wheels......................................5-101
Care of Safety Belts....................................5-98
Chemical Paint Spotting..............................5-102
Cleaning Exterior Lamps/Lenses....................5-99
Fabric/Carpet..............................................5-97
Finish Care...............................................5-100
Finish Damage..........................................5-102
Instrument Panel, Vinyl, and Other
Plastic Surfaces.......................................5-98
Interior Cleaning..........................................5-96
Sheet Metal Damage..................................5-101
Tires........................................................5-101
Underbody Maintenance.............................5-102
Washing Your Vehicle...................................5-99
Weatherstrips..............................................5-98
Windshield and Wiper Blades......................5-100
Appointments, Scheduling Service.....................7-10
Ashtray.........................................................3-19
Audio System.................................................3-65
Audio Steering Wheel Controls......................3-85
Fixed Mast Antenna.....................................3-86
Radio Reception..........................................3-86
Setting the Clock.........................................3-66
Theft-Deterrent Feature................................3-84
Audio System(s).............................................3-68
Automatic Door Lock......................................... 2-8
Automatic Door Unlock...................................... 2-8
1

Perchlorate Materials Requirements,
California..................................................... 5-4
Power
Door Locks.................................................. 2-6
Retained Accessory.....................................2-20
Seat ............................................................ 1-3
Steering Fluid.............................................5-34
Windows....................................................2-14
Privacy..........................................................7-16
Event Data Recorders..................................7-17
Navigation System.......................................7-18
OnStar.......................................................7-18
Radio Frequency Identification.......................7-18
Programmable Automatic Door Locks.................. 2-7
R
Radiator Pressure Cap....................................5-31
Radio Frequency Identification (RFID), Privacy......7-18
Radio(s)........................................................3-68
Radios
Reception...................................................3-86
Setting the Clock.........................................3-66
Theft-Deterrent............................................3-84
Reading Lamps..............................................3-17
Rear Air Conditioning and Heating System.........3-23
Rear Axle......................................................5-45
Locking........................................................ 4-8
Rear Door Security Locks.................................. 2-8Rear Doors....................................................2-12
Rear Heating System......................................3-22
Rear Seat Operation......................................... 1-6
Rearview Mirrors.............................................2-32
Reclining Seatbacks.......................................... 1-4
Recommended Fluids and Lubricants.................6-13
Recreational Vehicle Towing.............................4-24
Remote Keyless Entry (RKE) System.................. 2-3
Remote Keyless Entry (RKE) System,
Operation..................................................... 2-4
Removing the Flat Tire and Installing the
Spare Tire..................................................5-84
Removing the Spare Tire and Tools...................5-81
Replacement Bulbs.........................................5-52
Replacement Parts, Maintenance......................6-15
Reporting Safety Defects
Canadian Government..................................7-15
General Motors...........................................7-15
United States Government............................7-14
Restraint System Check
Checking the Restraint Systems....................1-78
Replacing Restraint System Parts
After a Crash..........................................1-79
Retained Accessory Power...............................2-20
Roadside
Assistance Program....................................... 7-7
Rocking Your Vehicle to Get it Out....................4-18
Routing, Engine Drive Belt...............................6-16
Running the Vehicle While Parked.....................
2-31
9

T
Taillamps.......................................................5-51
Theft-Deterrent, Radio.....................................3-84
Theft-Deterrent Systems...................................2-16
PASS-Key
®III+ Electronic Immobilizer............2-17
PASS-Key®III+ Electronic Immobilizer
Operation................................................2-17
Tilt Wheel........................................................ 3-6
Time, Setting..................................................3-66
Tire
Pressure Light.............................................3-35
Tires.............................................................5-54
Aluminum Wheels, Cleaning........................5-101
Buying New Tires........................................5-72
Chains.......................................................5-78
Changing a Flat Tire....................................5-80
Cleaning...................................................5-101
Different Size..............................................5-73
Dual Tire Operation.....................................5-63
If a Tire Goes Flat.......................................5-79
Inflation - Tire Pressure................................5-62
Inspection and Rotation................................5-69
Installing the Spare Tire................................5-84
Pressure Monitor Operation...........................5-65
Pressure Monitor System..............................5-64
Removing the Flat Tire.................................5-84
Removing the Spare Tire and Tools...............5-81
Secondary Latch System..............................5-91Tires (cont.)
Spare Tire..................................................5-95
Storing a Flat or Spare Tire and Tools............5-94
Tire Sidewall Labeling..................................5-55
Tire Terminology and Definitions....................5-58
Uniform Tire Quality Grading.........................5-74
Wheel Alignment and Tire Balance.................5-76
Wheel Replacement.....................................5-76
When It Is Time for New Tires......................5-71
Tow/Haul Mode ...............................................2-25
Tow/Haul Mode Light.......................................3-41
Towing
Recreational Vehicle.....................................4-24
Towing a Trailer..........................................4-26
Your Vehicle...............................................4-24
Traction
Stabilitrak
®System........................................ 4-6
Transmission
Fluid, Automatic...........................................5-21
Transmission Operation, Automatic....................2-23
Trip Odometer................................................3-26
Turn and Lane-Change Signals.......................... 3-7
Turn Signal/Multifunction Lever........................... 3-7
U
Uniform Tire Quality Grading............................5-74
11