2009 GMC ACADIA phone

Rear Seat Audio (RSA)
For vehicles with Rear Seat
Audio (RSA), rear seat passengers
can listen to and control any of
the music sources: radio, CDs,
DVDs, or other auxiliary sources.
The rear seat passengers can only
control the music sources the
front seat passengers are not
listening to (except on some radios
where dual control is allowed).
For example, rear seat passengers
can control a CD and listen to it
through the headphones, while the
driver listens to the radio through
the front speakers. The rear
seat passengers have control of the
volume for each set of headphones.
The RSA functions operate even
when the main radio is off. The front
audio system displays
Xwhen
the RSA is on, and disappears from
the display when it is off.Audio can be heard through wired
headphones (not included) plugged
into the jacks on the RSA. If the
vehicle has this feature, audio can
also be heard on Channel 2 of
the wireless headphones.
The audio system mutes the rear
speakers when the RSA audio
is active through the headphones.
To listen to an iPod or portable
audio device through the RSA,
attach the iPod or portable audio
device to the front auxiliary input
(if available), located on the
front audio system. Turn the iPod
on, then choose the front auxiliary
input with the RSA SRCE button.
3-118 Instrument Panel

P(Power):Press to turn the RSA
on or off.
Volume: Turn to increase or to
decrease the volume of the wired
headphones. The left knob controls
the left headphones and the
right knob controls the right
headphones.
SRCE (Source): Press to switch
between the radio (AM/FM/XM™),
CD, and if the vehicle has these
features, DVD, front auxiliary, and
rear auxiliary.©¨(Seek): Press to go to the
previous or to the next station
and stay there. This function is
inactive, with some radios, if
the front seat passengers are
listening to the radio.
Press and hold
©or¨until the
display ashes to tune to an
individual station. The display stops
ashing after the buttons have not
been pushed for more than
two seconds. This function is
inactive, with some radios, if the
front seat passengers are listening
to the radio. While listening to a disc, press
¨to
go to the next track or chapter on the
disc. Press
©to go back to the
start of the current track or chapter
(if more than ten seconds have
played). This function is inactive,
with some radios, if the front seat
passengers are listening to the disc.
When a DVD video menu is being
displayed, press
©or¨to perform
a cursor up or down on the menu.
Hold
©or¨to perform a cursor left
or right on the menu.
PROG (Program): Press to go to
the next preset radio station or
channel set on the main radio.
This function is inactive, with some
radios, if the front seat passengers
are listening to the radio.
When a CD or DVD audio disc is
playing, press PROG to go to
the beginning of the CD or DVD
audio. This function is inactive,
with some radios, if the front seat
passengers are listening to the disc.
Instrument Panel 3-119

Audio Steering Wheel
Controls
Vehicles with audio steering wheel
controls could differ depending
on the vehicle’s options. Some audio
controls can be adjusted at the
steering wheel.
w(Next):Press to go to the next
radio station stored as a favorite,
or the next track if a CD/DVD
is playing.
cx(Previous/End):Press to
go to the previous radio station
stored as a favorite, the next track if
a CD/DVD is playing, to reject an
incoming call, or end a current call.
bg(Mute/Push to Talk):Press
to silence the vehicle speakers only.
Press again to turn the sound on.
For vehicles with OnStar
®or
Bluetooth systems, press and hold
for longer than two seconds to
interact with those systems. See
OnStar
®System on page 2-41and
Bluetooth®on page 3-99in this
manual for more information.
SRCE (Source):Press to switch
between the radio (AM, FM, XM),
CD, and for vehicles with, DVD,
front auxiliary, and rear auxiliary.
For vehicles with the navigation
system, press and hold this button
for longer than one second to initiate
voice recognition. See “Voice
Recognition” in the Navigation
System manual for more information.+
e−e(Volume):Press to
increase or to decrease the radio
volume.
¨(Seek):Press to go to the next
radio station while in AM, FM, or
XM™. Press
¨to go to the next
track or chapter while sourced to the
CD or DVD slot. Press the
¨if
multiple discs are loaded to go to
the next disc while sourced to a
CD player.
Radio Reception
Frequency interference and static
can occur during normal radio
reception if items such as cell phone
chargers, vehicle convenience
accessories, and external electronic
devices are plugged into the
accessory power outlet. If there is
interference or static, unplug the item
from the accessory power outlet.
Instrument Panel 3-121

AM
The range for most AM stations is
greater than for FM, especially
at night. The longer range can cause
station frequencies to interfere
with each other. For better radio
reception, most AM radio stations
boost the power levels during
the day, and then reduce these
levels during the night. Static
can also occur when things like
storms and power lines interfere with
radio reception. When this happens,
try reducing the treble on the radio.
FM Stereo
FM signals only reach about
10 to 40 miles (16 to 65 km).
Although the radio has a built-in
electronic circuit that automatically
works to reduce interference,
some static can occur, especially
around tall buildings or hills, causing
the sound to fade in and out.
XM Satellite Radio Service
XM Satellite Radio Service gives
digital radio reception from
coast-to-coast in the 48 contiguous
United States, and in Canada.
Just as with FM, tall buildings or hills
can interfere with satellite radio
signals, causing the sound to fade
in and out. In addition, traveling
or standing under heavy foliage,
bridges, garages, or tunnels may
cause loss of the XM signal for
a period of time.
Cellular Phone Usage
Cellular phone usage may cause
interference with the vehicle’s radio.
This interference may occur when
making or receiving phone calls,
charging the phone’s battery,
or simply having the phone on.
This interference causes an
increased level of static while
listening to the radio. If static is
received while listening to the radio,
unplug the cellular phone and
turn it off.
Multi-Band Antenna
The multi-band antenna is located
on the roof of the vehicle. This
type of antenna is used with
the AM/FM radio, as well as
OnStar
®and the XM™ Satellite
Radio Service System, if the vehicle
has these features. Keep this
antenna clear of snow and ice build
up for clear radio reception. If the
vehicle has a sunroof, the
performance of the radio system
may be affected if the sunroof
is open. Loading items onto the roof
of the vehicle can interfere with
the performance of the radio system
and, if the vehicle has this feature,
OnStar
®. Make sure the multi-band
antenna is not obstructed.
3-122 Instrument Panel

Filling the Tank
{CAUTION
Fuel vapor burns violently and a
fuel re can cause bad injuries.
To help avoid injuries to you and
others, read and follow all the
instructions on the pump island.
Turn off the engine when you are
refueling. Do not smoke if you are
near fuel or refueling the vehicle.
Do not use cellular phones. Keep
sparks, ames, and smoking
materials away from fuel. Do not
leave the fuel pump unattended
when refueling the vehicle. This is
against the law in some places.
Do not re-enter the vehicle while
pumping fuel. Keep children away
from the fuel pump; never let
children pump fuel.
The tethered fuel cap is located
behind a hinged fuel door on
the driver side of the vehicle.To open the fuel door, push the
rearward center edge in and release
and it will open.
To remove the fuel cap, turn it
slowly counterclockwise. The fuel
cap has a spring in it; if the cap
is released too soon, it will spring
back to the right.
While refueling, hang the tethered
fuel cap from the hook on the
fuel door.
{CAUTION
Fuel can spray out on you if you
open the fuel cap too quickly. If
you spill fuel and then something
ignites it, you could be badly
burned. This spray can happen if
the tank is nearly full, and is more
likely in hot weather. Open the
fuel cap slowly and wait for any
hiss noise to stop. Then unscrew
the cap all the way.
Be careful not to spill fuel. Do not top
off or overll the tank and wait a few
seconds after you have nished
pumping before removing the nozzle.
Clean fuel from painted surfaces as
soon as possible. SeeWashing Your
Vehicle on page 5-84.
When replacing the fuel cap, turn
it clockwise until it clicks. Make
sure the cap is fully installed.
The diagnostic system can
determine if the fuel cap has
been left off or improperly installed.
Service and Appearance Care 5-7

This would allow fuel to
evaporate into the atmosphere.
SeeMalfunction Indicator Lamp
on page 3-41.
If the vehicle has a Driver
Information Center (DIC), the
TIGHTEN GAS CAP message
displays if the fuel cap is not
properly installed.
{CAUTION
If a re starts while you are
refueling, do not remove the
nozzle. Shut off the ow of fuel
by shutting off the pump or by
notifying the station attendant.
Leave the area immediately.
Notice:If you need a new fuel
cap, be sure to get the right type.
Your dealer/ retailer can get one
for you. If you get the wrong type,
it might not t properly. This can
cause the malfunction indicator
lamp to light and can damage the
fuel tank and emissions system.
SeeMalfunction Indicator Lamp
on page 3-41.
Filling a Portable Fuel
Container
{CAUTION
Never ll a portable fuel container
while it is in the vehicle. Static
electricity discharge from the
container can ignite the fuel
vapor. You can be badly burned
and the vehicle damaged if this
occurs. To help avoid injury to
you and others:
Dispense fuel only into
approved containers.
Do not ll a container while it
is inside a vehicle, in a
vehicle’s trunk, pickup bed, or
on any surface other than the
ground.
(Continued)
CAUTION (Continued)
Bring the ll nozzle in contact
with the inside of the ll
opening before operating the
nozzle. Contact should be
maintained until the lling is
complete.
Do not smoke while
pumping fuel.
Do not use a cellular phone
while pumping fuel.
5-8 Service and Appearance Care

Customer
Assistance
Information
Customer Assistance
and Information
Customer Satisfaction
Procedure.........................7-1
Online Owner Center..........7-3
Customer Assistance for
Text Telephone (TTY)
Users
................................7-4
Customer Assistance
Offices..............................7-5
GM Mobility
Reimbursement Program. . .7-5
Roadside Assistance
Program............................7-6
Scheduling Service
Appointments....................7-8
Courtesy Transportation......7-9
Collision Damage Repair. . .7-10
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
....................7-14
Reporting Safety Defects
to the Canadian
Government
....................7-14
Reporting Safety Defects
to General Motors...........7-14
Service Publications
Ordering Information........7-15
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy.....................7-16
Event Data Recorders.......7-16
OnStar®............................7-17
Navigation System............7-17
Radio Frequency
Identication (RFID).........7-17
Customer Assistance
and Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to GMC.
Normally, any concerns with the
sales transaction or the operation
of the vehicle will be resolved by
the dealer’s sales or service
departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE:Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service
or parts manager, contact the owner
of the dealership or the general
manager.
Customer Assistance Information 7-1

STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by the dealership without
further help, in the U.S., call the GMC
Consumer Relations Manager at
1-800-GMC-8782 (1-800-462-8782,
Customer Assistance prompt).
In Canada, call General Motors of
Canada Customer Communication
at 1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the
Customer Assistance
Representative:
Vehicle Identication Number
(VIN). This is available from the
vehicle registration or title, or the
plate at the top left of the
instrument panel and visible
through the windshield.
Dealership name and location.
Vehicle delivery date and present
mileage.When contacting GMC, remember
that your concern will likely be
resolved at a dealer’s facility.
That is why we suggest following
Step One rst.
STEP THREE — U.S. Owners:Both
General Motors and your dealer are
committed to making sure you are
completely satised with your new
vehicle. However, if you continue to
remain unsatised after following the
procedure outlined in Steps One and
Two, you can le with the Better
Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an
out of court program administered by
the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
lling out a court action, use of the
program is free of charge and yourcase will generally be heard within
40 days. If you do not agree with the
decision given in your case, you may
reject it and proceed with any other
venue for relief available to you.
You may contact the BBB Auto Line
Program using the toll-free telephone
number or write them at the following
address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves the
right to change eligibility limitations
and/or discontinue its participation
in this program.
7-2 Customer Assistance Information