2009 FORD SUPER DUTY phone

GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
Ford, Lincoln, or Mercury dealer. While any authorized dealer handling
your vehicle line will provide warranty service, we recommend you
return to your selling authorized dealer who wants to ensure your
continued satisfaction.
Please note that certain warranty repairs require special training and/or
equipment, so not all authorized dealers are authorized to perform all
warranty repairs. This means that, depending on the warranty repair
needed, you may have to take your vehicle to another authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraft parts, or remanufactured or other parts that are authorized by
Ford.
Away from home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing Address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
Online
Additional information and resources are available online at
www.genuineservice.com.
•U.S. dealer locator by Dealer Name, City/State, or Zip Code
•Owner Guides
•Maintenance Schedules
•Recalls
•Ford Extended Service Plans
•Ford Genuine Accessories
•Service specials and promotions.
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In Canada:
Mailing Address (Ford vehicles)
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Mailing Address (Lincoln vehicles)
Lincoln Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-387-9333
Online
www.lincolncanada.com
Additional Assistance
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies, please contact the Ford Customer Relationship Center
In order to help you serve you better, please have the following
information available when contacting a Customer Relationship Center:
•Vehicle Identification Number (VIN)
•Your telephone number (home and business)
•The name of the authorized dealer and city where located
•The vehicle’s current odometer reading
In some states, you must directly notify Ford in writing before pursuing
remedies under your state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
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If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Since this
information is subject to change, please ask your authorized dealer for
complete details about Ford Extended Service Plan coverage options, or
visit the Ford ESP website at www.ford-esp.com.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a regional
office or owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel. Using leaded fuel may also result in difficulty importing your vehicle
back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central America, the Caribbean, or the Middle East, contact the nearest
authorized dealer. If the authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
Email: [email protected]
If you are in another foreign country, contact the nearest authorized
dealer. If the authorized dealer employees cannot help you, they can
direct you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Export Operations.
Customers in the U.S. should call 1-800-392-3673.
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Conditioning
Bottles of King Ranch Leather Conditioner are available at the King
Ranch Saddle Shop. Visit the Web site atwww.krsaddleshop.com,or
telephone (in the United States) 1–800–282–KING (5464). If you are
unable to obtain King Ranch Leather Conditioner, use another premium
leather conditioner.
•Apply your first conditioning treatment within six months of taking
delivery of your vehicle. Condition twice yearly in order to replenish
lost oils and revitalize the aroma, suppleness and resilience of the
leather.
•Clean the surfaces using the steps outlined in theCleaningsection.
•Ensure the leather is dry then apply a nickel-sized amount of
conditioner to a clean, dry cloth
•Rub the conditioner into leather until it disappears. Allow the
conditioner to dry and repeat the process for the entire interior. If a
film appears, wipe off film with a dry, clean cloth.
UNDERBODY
Flush the complete underside of your vehicle frequently. Keep body and
door drain holes free from packed dirt.
Note:Use care when using a power washer to clean the driveline,
especially the driveshaft and interfacing components. The high-pressure
fluid could penetrate the sealed parts and cause damage.
FORD, LINCOLN AND MERCURY CAR CARE PRODUCTS
Your authorized dealer has many quality products available to clean your
vehicle and protect its finishes. These quality products have been
specifically engineered to fulfill your automotive needs; they are custom
designed to complement the style and appearance of your vehicle. Each
product is made from high quality materials that meet or exceed rigid
specifications. For best results, use the following products or products of
equivalent quality:
Motorcraft Bug and Tar Remover (ZC-42)
Motorcraft Car Care Kit (ZC-26)
Motorcraft Car Wash (Canada only) (CXC-83)
Motorcraft Custom Bright Metal Cleaner (ZC-15)
Motorcraft Custom Clear Coat Polish (ZC–8–A)
Motorcraft Custom Vinyl Protectant (ZC-40-A)
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Cleaning
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Lifestyle
Ash cup / smoker’s package
Bedliners and bedmats
Cargo organization and management
Towing mirrors
Trailer hitches, wiring harnesses and accessories
Peace of mind
Mobile-Ease™ hands-free communication system
Remote start
Vehicle security systems
Wheel locks
Not all accessories are available for all models.
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification Label). Consult your authorized dealer for
specific weight information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems — such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by your authorized dealer.
•Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use.
•To avoid interference with other vehicle functions, such as anti-lock
braking systems, amateur radio users who install radios and antennas
onto their vehicle should not locate the Amateur Radio Antennas in
the area of the driver’s side hood.
•Electrical or electronic accessories or components that are added to
the vehicle by the authorized dealer or the owner may adversely affect
battery performance and durability.
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Accessories
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A
Accessory delay ........................110
Air cleaner filter ...............401, 403
Air conditioning ..........................84
Airbag supplemental restraint
system ........................................190
and child safety seats ............192
description ..............................190
disposal ....................................195
driver airbag ............................193
indicator light .........................194
operation .................................193
passenger airbag .....................193
passenger deactivation
switch ......................................195
Ambulance packages ..................10
Antifreeze (see Engine
coolant) .....................................377
Anti-lock brake system
(see Brakes) ......................277–278
Anti-theft system ..............165, 168
arming the system ..........166, 168
disarming a triggered
system .....................................168
triggering .................................168
Audio system
(see Radio) ......................26, 28, 35
Automatic transmission ............282
driving an automatic
overdrive .................................284
fluid, adding ............................396
fluid, checking ........................396
fluid, refill capacities ..............404
Auxiliary Input Jack ...................42
Auxiliary power point ...............107
Axle
refill capacities ........................404B
Battery .......................................375
acid, treating emergencies .....375
jumping a disabled battery ....342
maintenance-free ....................375
replacement, specifications ...403
servicing ..................................375
Belt-Minder
.............................186
Booster seats .............................218
Brakes ........................................277
anti-lock ...........................277–278
anti-lock brake system (ABS)
warning light ...........................278
fluid, checking and adding ....395
fluid, refill capacities ..............404
parking ....................................278
shift interlock ..........................282
trailer .......................................264
Bulbs ............................................95
C
Capacities for refilling fluids ....404
Cassette tape player ...................26
Cell phone use ..............................9
Child safety seats ......................204
attaching with tether straps ..212
in front seat ....................204, 208
in rear seat ..............204, 208, 212
LATCH .....................................212
Child safety seats - booster
seats ...........................................218
Cleaning your vehicle
engine compartment ..............359
instrument panel ............361–362
interior .....................................363
plastic parts ............................360
safety belts ..............................363
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