The cell phone or 911 Assist hardware may become damaged in a
crash, the vehicle may lose battery power, or the cell phone may
be thrown from the vehicle, which could prevent operation.
Additionally, not all crashes deploy an airbag or activate the fuel
pump shut-off, which are the criteria to initiate 911 Assist.
WARNING: Always place cell phone in a secure location to
prevent it from becoming a projectile or becoming damaged in
the event of a collision. Failure to do so may cause serious injury or
damage the phone which could prevent 911 Assist from functioning
properly.
In the event of a crash involving the deployment of an airbag or the
activation of the fuel pump shut-off, SYNC is designed to assist
occupants in attempting to contact emergency services by dialing 911
through the occupant’s paired and connected Bluetoothenabled cellular
phone. Before initiating the call, SYNC provides a 10 second window
which allows the driver or passenger to decide whether to cancel the call
by pressing and holding
on the steering wheel controls. Before
initiating the 911 call for the occupants, SYNC will say the following or a
similar message:
“A crash has occurred. SYNC will attempt to place a call to 911. To
cancel, press and hold the phone button.”
If the call is not cancelled and a successful call is made, a pre-recorded
message will be played for the 911 operator and then the occupant(s) in
the vehicle will be able to communicate with the 911 operator. The
pre-recorded message will be similar to the following example:
“A vehicle crash has been detected that has deployed an airbag or
activated the fuel pump shut-off in a SYNC equipped vehicle. Please send
assistance. You are now connected with the vehicle occupants.”
Note: Failure to cancel the call by pressing
will result in SYNC
dialing 911.
Note: When you are connected to the 911 operator, be prepared to
provide your name, phone number and location immediately, because not
all 911 systems are capable of receiving this information electronically.
The following steps are required for the 911 Assist feature to perform
properly:
• SYNC is on and functioning properly at the time of the incident and
throughout feature activation and use.
2009 Centerstack (ng1)
Supplement
USA (fus)
SYNC phone features (if equipped)
131SeeEnd User License Agreement at the end of this book
5. Select the desired setting.
911 Assist Set ON or 911 Assist Set OFF will appear in the navigation
display as a confirmation. For more information, please visit
www.SyncMyRide.com.
Note: Before activating, 911 Assist will disclose to emergency
services that the vehicle has been in a crash involving the
deployment of an airbag or the activation of the fuel pump
shut-off and 911 Assist will be active for any paired and
connected cell phone. If you do not want to disclose this
information, do not activate the feature.
Vehicle health report (if equipped, U.S. only)
WARNING: Always follow scheduled maintenance instructions,
regularly inspect your vehicle, and seek repair for any damage or
problem you suspect. Vehicle Health Reports supplements, but cannot
replace normal maintenance and vehicle inspection. Vehicle Health
Report only monitors those systems that are electronically monitored
by the vehicle and will not monitor or report the status of any other
system, (i.e., brake lining wear). Failure to perform scheduled
maintenance and regularly inspect your vehicle may result in vehicle
damage and serious injury.
SYNC allows you to check your vehicle’s overall ‘health’ in the form of
diagnostic report card. The vehicle health report contains valuable
information such as:
• Vehicle diagnostic information
• Scheduled maintenance
• Field service actions
• Unserviced items from vehicle inspections by your authorized dealer
You can choose to run a report at any time and have the results sent to
your e-mail. You can also choose for SYNC to run reports at specific
2009 Centerstack (ng1)
Supplement
USA (fus)
SYNC phone features (if equipped)
133SeeEnd User License Agreement at the end of this book
