Symptoms Possible Cause Action
Address not found/
Address range does
not exist. Show the
midpoint of the street?
(Popup window) The house number
entered is not
registered in the database. Press NO and enter a
valid number for the specified street, or
press YES to view the middle point of the street.
Navigation Fault. A
system fault has been
detected that may
cause the navigation
to perform abnormally.
Please contact your
dealership. (Popup
window) System hardware or
software error Contact your dealer.
Error. PINs did not
match. Please re-enter.
(Popup window) A different PIN was
entered to unlock the
system for valet mode. Press OK and try
entering PIN again. If unable, contact your dealer.
I nvalid PIN. Please
Re-enter. (Popup
window) System does not
recognize PIN as valid. Press OK and enter
different PIN to lock the system.
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General Information
118
The cell phone or 911 Assist hardware may become damaged in a
crash, the vehicle may lose battery power, or the cell phone may
be thrown from the vehicle, which could prevent operation.
Additionally, not all crashes deploy an airbag or activate the fuel
pump shut-off, which are the criteria to initiate 911 Assist.
WARNING: Always place cell phone in a secure location to
prevent it from becoming a projectile or becoming damaged in
the event of a collision. Failure to do so may cause serious injury or
damage the phone which could prevent 911 Assist from functioning
properly.
In the event of a crash involving the deployment of an airbag or the
activation of the fuel pump shut-off, SYNC is designed to assist
occupants in attempting to contact emergency services by dialing 911
through the occupant’s paired and connected Bluetoothenabled cellular
phone. Before initiating the call, SYNC provides a 10 second window
which allows the driver or passenger to decide whether to cancel the call
by pressing and holding
on the steering wheel controls. Before
initiating the 911 call for the occupants, SYNC will say the following or a
similar message:
“A crash has occurred. SYNC will attempt to place a call to 911. To
cancel, press and hold the phone button.”
If the call is not cancelled and a successful call is made, a pre-recorded
message will be played for the 911 operator and then the occupant(s) in
the vehicle will be able to communicate with the 911 operator. The
pre-recorded message will be similar to the following example:
“A vehicle crash has been detected that has deployed an airbag or
activated the fuel pump shut-off in a SYNC equipped vehicle. Please send
assistance. You are now connected with the vehicle occupants.”
Note: Failure to cancel the call by pressing
will result in SYNC
dialing 911.
Note: When you are connected to the 911 operator, be prepared to
provide your name, phone number and location immediately, because not
all 911 systems are capable of receiving this information electronically.
The following steps are required for the 911 Assist feature to perform
properly:
• SYNC is on and functioning properly at the time of the incident and
throughout feature activation and use.
2009 Centerstack (ng1)
Supplement
USA (fus)
SYNC phone features (if equipped)
131SeeEnd User License Agreement at the end of this book
END USER NOTICE
MICROSOFT WINDOWSMOBILE FOR AUTOMOTIVE IMPORTANT
SAFETY INFORMATION
This system Ford SYNC™ contains software that is licensed to
Manufacturer FORD MOTOR COMPANY by an affiliate of Microsoft
Corporation pursuant to a license agreement. Any removal, reproduction,
reverse engineering or other unauthorized use of the software from this
system in violation of the license agreement is strictly prohibited and
may subject you to legal action.
Read and follow instructions
Before using your Windows Automotive-based system, read and follow all
instructions and safety information provided in this end user manual
(“User’s Guide”). Not following precautions found in this User’s Guide
can lead to an accident or other serious consequences.
Keep User’s Guide in Vehicle
When kept in the vehicle, the User’s Guide will be a ready reference for
you and other users unfamiliar with the Windows Automotive-based
system. Please make certain that before using the system for the first
time, all persons have access to the User’s Guide and read its
instructions and safety information carefully.
WARNING: Operating certain parts of this system while driving
can distract your attention away from the road, and possibly
cause an accident or other serious consequences. Do not change
system settings or enter data non-verbally (using your hands) while
driving. Stop the vehicle in a safe and legal manner before attempting
these operations. This is important since while setting up or changing
some functions you might be required to distract your attention away
from the road and remove your hands from the wheel.
General operation
Voice Command Control
Functions within the Windows Automotive-based system may be
accomplished using only voice commands. Using voice commands while
driving allows you to operate the system without removing your hands
from the wheel.
2009 Centerstack (ng1)
Supplement
USA (fus)
SYNC End user license agreement
180
