ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Customer Information Guide
for information on:
•coverage period
•exact fuel amounts
2009 Focus(foc)
Owners Guide, 1st Printing
USA(fus)
Roadside Emergencies
184
Fluid capacities .........................263
Fog lamps ....................................41
Fuel ............................................246
calculating fuel
economy ............................62, 251
cap ...........................................248
capacity ...................................263
choosing the right fuel ...........249
comparisons with EPA fuel
economy estimates .................254
detergent in fuel .....................250
filling your vehicle with
fuel ...........................246, 248, 251
filter, specifications ........246, 261
fuel pump shut-off switch .....186
improving fuel economy ........251
octane rating ...........250, 265–266
quality ......................................250
running out of fuel .................251
safety information relating to
automotive fuels .....................246
Fuel pump shut-off switch .......186
Fuses ..................................186, 188
G
Gas cap (see Fuel cap) ............248
Gas mileage (see Fuel
economy) ...................................251
Gauges .........................................17
H
Hazard flashers .........................185
Head restraints ...........................81
Headlamps ...................................41
aiming ........................................43
bulb specifications ....................46
daytime running lights .............42
flash to pass ..............................42high beam .................................41
replacing bulbs .........................46
turning on and off ....................41
Heating
heating and air conditioning
system .......................................38
Hood ..........................................232
I
Ignition .......................164, 265–266
Infant seats
(see Safety seats) .....................123
Inspection/maintenance (I/M)
testing ........................................256
Instrument panel
cleaning ...................................227
cluster ........................................12
lighting up panel and
interior .......................................42
J
Jump-starting your vehicle ......209
K
Keyless entry system
autolock .....................................68
Keys .............................................78
positions of the ignition .........164
L
Lamps
bulb replacement
specifications chart ..................46
daytime running light ...............42
fog lamps ...................................41
headlamps .................................41
2009 Focus(foc)
Owners Guide, 1st Printing
USA(fus)
Index
273
