2009 FORD FLEX ECU

In the United States, a warranty dispute must be submitted to the BBB
AUTO LINE before taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before pursuing replacement
or repurchase remedies provided by certain state laws. This dispute
handling procedure is not required prior to enforcing state created rights
or other rights which are independent of the Magnuson-Moss Warranty
Act or state replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle’s applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 18,000 miles (29,000 km), whichever occurs
first:
1. Two or more repair attempts are made on the same non-conformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
2009 Flex(471)
Owners Guide (post-2002-fmt)
USA(fus)
Customer Assistance
316

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined on the first page of theCustomer Assistancesection,
you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation and your
claim is eligible, you may participate in the arbitration process. An
arbitration hearing will be scheduled so that you can present your case
in an informal setting before an impartial person. The arbitrator will
consider the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to accept the
BBB AUTO LINE decision, Ford must abide by the accepted decision as
well. Disputes submitted to the BBB AUTO LINE program are usually
decided within forty days after you file your claim with the BBB.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
2009 Flex(471)
Owners Guide (post-2002-fmt)
USA(fus)
Customer Assistance
317

3. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
4. Open the hood. Protect yourself from engine heat.
5. Locate and carefully remove the
engine oil level dipstick.
6. Wipe the dipstick clean. Insert the dipstick fully, then remove it again.
•If the oil level iswithin this
range,the oil level is acceptable.
DO NOT ADD OIL.
•If the oil level isbelow this
mark,engineoil must be added
to raise the level within the
normal operating range.
•If required, add engine oil to the
engine. Refer toAdding engine
oilin this chapter.
2009 Flex(471)
Owners Guide (post-2002-fmt)
USA(fus)
Maintenance and Specifications
334

WARNING:To reduce the risk of vehicle damage and/or
personal burn injuries do not start your engine with the air
cleaner removed and do not remove it while the engine is running.
Changing the air filter element
1. Release the clamps that secure
the air filter housing cover.
2. Carefully separate the two halves
of the air filter housing.
3. Remove the air filter element
from the air filter housing.
4. Wipe the air filter housing and
cover clean to remove any dirt or
debris and to ensure good sealing.
5. Install a new air filter element. Be
careful not to crimp the filter element edges between the air filter
housing and cover. This could cause filter damage and allow unfiltered
air to enter the engine if not properly seated.
6. Replace the air filter housing
cover and secure the clamps. Be
sure that the air cleaner cover tabs
are engaged into the slots of the air
cleaner housing.
Note:Failure to use the correct air filter element may result in severe
engine damage. The customer warranty may be void for any damage to
the engine if the correct air filter element is not used.
2009 Flex(471)
Owners Guide (post-2002-fmt)
USA(fus)
Maintenance and Specifications
360

Passenger Occupant
Classification Sensor .................169
Power adjustable foot pedals ...100
Power distribution box
(see Fuses) ...............................284
Power door locks ......................127
Power liftgate ............................119
Power mirrors .............................99
Power point .................................93
Power steering ..........................262
fluid, checking and adding ....357
fluid, refill capacity ................362
fluid, specifications .................362
Power Windows ...........................96
R
Radio ............................................16
6-CD in dash .............................16
Rear seat entertainment
system ..........................................34
Recommendations for
attaching safety restraints for
children ......................................199
Refrigerator .................................92
Relays ........................................280
Remote entry system .......132–133
illuminated entry ............137, 139
locking/unlocking
doors ................................133–134
opening the trunk ...................134
panic alarm .............................135
replacement/additional
transmitters .............................137
replacing the batteries ...........136
Reverse camera .........................269
Reverse sensing system ...........266Roadside assistance ..................278
Roof rack ...................................124
S
Safety belts (see Safety
restraints) ..................168, 171–175
Safety Canopy ...................190, 192
Safety defects, reporting ..320–321
Safety restraints ........168, 171–175
Belt-Minder
...........................177
extension assembly ................176
for adults .........................172–175
for children .............................196
Occupant Classification
Sensor ......................................169
warning light and chime ........176
Safety restraints - LATCH
anchors ......................................205
Safety seats for children ..........201
Safety Compliance
Certification Label ....................365
Satellite Radio (if equipped) .....16
Satellite Radio Information ........31
Seats ..........................................148
child safety seats ....................201
climate control ..........................70
easy access/easyout feature ..156
front seats ...............................151
heated ........................67, 155, 164
memory seat ...................135, 156
second row seats ............159, 162
third row seats ........162, 165–166
SecuriLock passive anti-theft
system ........................................142
Servicing your vehicle ..............329
Setting the clock .........................17
2009 Flex(471)
Owners Guide (post-2002-fmt)
USA(fus)
Index
373