Page 278 of 374

ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
2009 Flex(471)
Owners Guide (post-2002-fmt)
USA(fus)
Roadside Emergencies
278
Page 286 of 374
Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
9 40A* Anti-lock Brake System
(ABS)/AdvanceTrac pump
10 30A* Starter
11 30A* Powertrain Control Module (PCM)
relay
12 20A* ABS/AdvanceTrac valve
13 20A** Left HID
14 10A** Brake on/off (BOO) switch
15 15A** Refrigerator
16 20A** Right HID
17 10A** Alternator
18 20A* Rear quarter panel power point
19 20A* Power point (front console)
20 40A* Rear defroster
21 20A* Rear console power point
22 20A* Sub woofer amp
23 7.5A** PCM Keep alive power, Canister
vent
24 10A** A/C clutch relay
25 25A** Rear wiper
26 20A** Backup relay
27 15A** Fuel relay (Fuel pump driver
module, Fuel pump)
28 80A* Cooling fan
29 30A* E-brake (trailer tow)
30 40A* Battery charge (trailer tow)
31 30A* Auxiliary blower relay
32 30A* Driver seat motors, Memory
module
33 — Not used
34 30A* Power liftgate
35 40A* Front A/C blower motor
2009 Flex(471)
Owners Guide (post-2002-fmt)
USA(fus)
Roadside Emergencies
286
Page 287 of 374
Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
36 10A** Back up lamps
37 10A** PCM run/start
38 5A** Illumination delayed accessory
39 Diode Fuel diode
40 Diode OTIS diode
41 G8VA relay A/C clutch
42 G8VA relay Fuel pump
43 G8VA relay Backup
44 G8VA relay Refrigerator
45 — Not used
46 15A** VPWR2, VPWR3
47 15A** PCM VPWR1
48 15A** PCM VPWR4
49 10A** Heated mirrors
50 Full ISO relay PCM relay
51 Full ISO relay Blower motor relay
52 Full ISO relay Starter relay
53 Full ISO relay Rear defrost relay
54 Full ISO relay Auxiliary blower motor relay
55 Full ISO relay Front wiper relay
56 — Not used
57 Full ISO relay Rear wiper relay
58 High current Battery charge relay (trailer tow)
* Cartridge Fuses ** Mini Fuses
2009 Flex(471)
Owners Guide (post-2002-fmt)
USA(fus)
Roadside Emergencies
287
Page 288 of 374
Auxiliary relay box (if equipped)
The relay box is located in the engine compartment next to the power
distribution box.
Fuse/Relay
locationFuse amp
ratingDescription
1 10A Trailer tow backup lamp
2 15A Trailer tow stop/turn lamps
3 — Not used
4 — Not used
5 — Not used
6 — Not used
7 — Not used
8 — Not used
9 — Not used
10 — Not used
11 — Not used
12 20A Trailer tow park lamps
13 Micro ISO Trailer tow left turn
14 Micro ISO Trailer tow right turn
15 — Not used
16 Micro ISO Trailer tow park lamp
2009 Flex(471)
Owners Guide (post-2002-fmt)
USA(fus)
Roadside Emergencies
288
Page 290 of 374

If you have a dissimilar spare tire/wheel, then it is intended for
temporary use only. This means that if you need to use it, you should
replace it as soon as possible with a road tire/wheel that is the same size
and type as the road tires and wheels that were originally provided by
Ford. If the dissimilar spare tire or wheel is damaged, it should be
replaced rather than repaired.
A dissimilar spare tire/wheel is defined as a spare tire and/or wheel that
is different in brand, size or appearance from the road tires and wheels
and can be one of three types:
1.T-type mini-spare:This spare tire begins with the letter “T” for tire
size and may have “Temporary Use Only” molded in the sidewall
2.Full-size dissimilar spare with label on wheel:This spare tire has
a label on the wheel that states: “THIS TIRE AND WHEEL FOR
TEMPORARY USE ONLY”
When driving with one of the dissimilar spare tires listed above,do not:
•Exceed 50 mph (80 km/h)
•Load the vehicle beyond maximum vehicle load rating listed on the
Safety Compliance Label
•Tow a trailer
•Use snow chains on the end of the vehicle with the dissimilar spare
tire
•Use more than one dissimilar spare tire at a time
•Use commercial car washing equipment
•Try to repair the dissimilar spare tire
Use of one of the dissimilar spare tires listed above at any one wheel
location can lead to impairment of the following:
•Handling, stability and braking performance
•Comfort and noise
•Ground clearance and parking at curbs
•Winter weather driving capability
•Wet weather driving capability
3.Full-size dissimilar spare without label on wheel
When driving with the full-size dissimilar spare tire/wheel,do not:
•Exceed 70 mph (113 km/h)
•Use more than one dissimilar spare tire/wheel at a time
2009 Flex(471)
Owners Guide (post-2002-fmt)
USA(fus)
Roadside Emergencies
290
Page 291 of 374

•Use commercial car washing equipment
•Use snow chains on the end of the vehicle with the dissimilar spare
tire/wheel
The usage of a full-size dissimilar spare tire/wheel can lead to
impairment of the following:
•Handling, stability and braking performance
•Comfort and noise
•Ground clearance and parking at curbs
•Winter weather driving capability
•Wet weather driving capability
•All-Wheel driving capability (if applicable)
•Load leveling adjustment (if applicable)
When driving with the full-size dissimilar spare tire/wheel additional
caution should be given to:
•Towing a trailer
•Driving vehicles equipped with a camper body
•Driving vehicles with a load on the cargo rack
Drive cautiously when using a full-size dissimilar spare tire/wheel and
seek service as soon as possible.
Stopping and securing the vehicle
1. Park on a level surface, set the
parking brake and activate hazard
flashers.
2. Place gearshift lever in P (Park)
and turn engine off.
Removing the spare tire and jack
If the 3rd row seat (if equipped) is stowed in the floor, you will need to
unstow it to access the spare tire and jack. Refer toUnstowing the
third row seatin theSeating and Safety Restraintschapter for this
procedure.
2009 Flex(471)
Owners Guide (post-2002-fmt)
USA(fus)
Roadside Emergencies
291
Page 296 of 374

TEMPORARY MOBILITY KIT (IF EQUIPPED)
Your vehicle may be equipped with a
temporary mobility kit (located
under the driver’s seat). To remove
the temporary mobility kit, move the
driver’s seat fully forward and undo
the velcrostrap that attaches it to
the rear of the seat frame.
The temporary mobility kit consists of an air compressor to reinflate the
tire and a sealing compound in a canister that will effectively seal most
punctures caused by nails or similar objects. This kit will provide a
temporary seal allowing you to drive your vehicle up to 120 miles
(200 km) at a maximum speed of 50 mph (80 km/h).
WARNING:When towing a trailer, use the temporary mobility
kit and not the mini spare tire if necessary. The mini spare tire is
not intended for the higher towing load limits of this vehicle. When
towing heavy loads with the mini spare tire, vehicle handling may be
diminished, which could lead to loss of control, and serious personal
injury.
Note:The temporary mobility kit sealant compound in the canister is to
be used for one tire only. See your Ford authorized dealer for additional
replacement sealant canisters.
2009 Flex(471)
Owners Guide (post-2002-fmt)
USA(fus)
Roadside Emergencies
296
Page 313 of 374

If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
Ford Motor Company produces a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
Emergency towing
In case of a roadside emergency with a disabled vehicle (without access
to wheel dollies, car hauling trailer, or flatbed transport vehicle) your
vehicle (regardless of transmission powertrain configuration) can be flat
towed (all wheels on the ground) under the following conditions:
•Vehicle is facing forward so that it is being towed in a forward
direction.
•Place the transmission in N (Neutral). Refer toBrake shift interlock
in theDrivingchapter for specific instructions if you cannot move the
gear shift lever into N (Neutral).
•Maximum speed is not to exceed 35 mph (56 km/h).
•Maximum distance is 50 miles (80 km).
2009 Flex(471)
Owners Guide (post-2002-fmt)
USA(fus)
Roadside Emergencies
313