2009 FORD EXPEDITION service

UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides
the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
•Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating authorized dealer.
There are several plans available in various time, distance and deductible
combinations which can be tailored to fit your own driving needs. Ford
ESP also offers reimbursement benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 4,600 participating authorized dealers.
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If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Since this
information is subject to change, please ask your authorized dealer for
complete details about Ford Extended Service Plan coverage options, or
visit the Ford ESP website at www.ford-esp.com.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a regional
office or owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel. Using leaded fuel may also result in difficulty importing your vehicle
back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central America, the Caribbean, or the Middle East, contact the nearest
authorized dealer. If the authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
Email: [email protected]
If you are in another foreign country, contact the nearest authorized
dealer. If the authorized dealer employees cannot help you, they can
direct you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Export Operations.
Customers in the U.S. should call 1-800-392-3673.
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ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or call:
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
Obtaining a French owner’s guide
French Owner’s Guides can be obtained from your authorized dealer or
by writing to:
Ford Motor Company of Canada, Limited
Service Publications CHQ202
The Canadian Road
P.O. Box 2000
Oakville, ON, Canada
L6J 5E4
REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has
a defect which could cause a crash
or could cause injury or death, you
should immediately inform the
National Highway Traffic Safety
Administration (NHTSA) in addition to notifying Ford Motor Company.
If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or Ford Motor
Company.
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SERVICE RECOMMENDATIONS
To help you service your vehicle, we providescheduled maintenance
informationwhich makes tracking routine service easy.
If your vehicle requires professional service, your authorized dealer can
provide the necessary parts and service. Check yourWarranty
Guide/Customer Information Guideto find out which parts and
services are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Motorcraft parts are designed and built to
provide the best performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE
•Do not work on a hot engine.
•Make sure that nothing gets caught in moving parts.
•Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
•Keep all open flames and other lit material away from the battery and
all fuel related parts.
WARNING:Turn off the power running boards, if equipped,
before working under the vehicle, jacking or placing any object
under the vehicle. Never place your hand between the extended
running board and the vehicle. A moving running board may cause
injury.
Working with the engine off
1. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
2. Turn off the engine and remove the key.
3. Block the wheels to prevent the vehicle from moving unexpectedly.
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BATTERY
Your vehicle is equipped with a
Motorcraft maintenance-free battery
which normally does not require
additional water during its life of
service.
If your battery has a cover/shield, make sure it is reinstalled
after the battery has been cleaned or replaced.
For longer, trouble-free operation, keep the top of the battery clean and
dry. Also, make certain the battery cables are always tightly fastened to
the battery terminals.
If you see any corrosion on the battery or terminals, remove the cables
from the terminals and clean with a wire brush. You can neutralize the
acid with a solution of baking soda and water.
It is recommended that the negative battery cable terminal be
disconnected from the battery if you plan to store your vehicle for an
extended period of time. This will minimize the discharge of your battery
during storage.
Note: Electrical or electronic accessories or components added to
the vehicle by the dealer or the owner may adversely affect
battery performance and durability.
WARNING:Batteries normally produce explosive gases which
can cause personal injury. Therefore, do not allow flames, sparks
or lighted substances to come near the battery. When working near the
battery, always shield your face and protect your eyes. Always provide
proper ventilation.
WARNING:When lifting a plastic-cased battery, excessive
pressure on the end walls could cause acid to flow through the
vent caps, resulting in personal injury and/or damage to the vehicle or
battery. Lift the battery with a battery carrier or with your hands on
opposite corners.
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WARNING:Keep batteries out of reach of children. Batteries
contain sulfuric acid. Avoid contact with skin, eyes or clothing.
Shield your eyes when working near the battery to protect against
possible splashing of acid solution. In case of acid contact with skin or
eyes, flush immediately with water for a minimum of 15 minutes and
get prompt medical attention. If acid is swallowed, call a physician
immediately.
WARNING:Battery posts, terminals and related accessories
contain lead and lead compounds.Wash hands after handling.
To account for customer driving habits and conditions, your automatic
transmission electronically controls the shift quality by using an adaptive
learning strategy. The adaptive learning strategy is maintained by power
from the battery. When the battery is disconnected or a new battery is
installed, the transmission must relearn its adaptive strategy. Optimal
shifting will resume within a few hundred miles (kilometers) of
operation.
If the shift quality does not improve within a few hundred miles
(kilometers) of operation, or if the downshifts and other throttle
conditions do not function normally or after a long deceleration
period, see your authorized dealer or a qualified service
technician as soon as possible.
Because your vehicle’s engine is also electronically controlled by a
computer, some control conditions are maintained by power from the
battery. When the battery is disconnected or a new battery is installed,
the engine must relearn its idle and fuel trim strategy for optimum
driveability and performance. To begin this process:
1. With the vehicle at a complete stop, set the parking brake.
2. Put the gearshift in P (Park), turn off all accessories and start the
engine.
3. Run the engine until it reaches normal operating temperature.
4. Allow the engine to idle for at least one minute.
5. Turn the A/C on and allow the engine to idle for at least one minute.
6. With your foot on the brake pedal and with the A/C on, put the
vehicle in D (Drive) and allow the engine to idle for at least one minute.
7. Drive the vehicle to complete the relearning process.
•The vehicle may need to be driven 10 miles (16 km) or more to
relearn the idle and fuel trim strategy.
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When the engine is cold, check the
level of the engine coolant in the
reservoir.
•The engine coolant should be at the “FULL COLD” level or within the
“COLD FILL RANGE” as listed on the engine coolant reservoir
(depending upon application).
•Refer toscheduled maintenance informationfor service interval
schedules.
•Be sure to read and understandPrecautions when servicing your
vehiclein this chapter.
If the engine coolant has not been checked at the recommended interval,
the engine coolant reservoir may become low or empty. If the reservoir is
low or empty, add engine coolant to the reservoir. Refer toAdding
engine coolantin this chapter.
Note:Automotive fluids are not interchangeable; do not use engine
coolant, antifreeze or windshield washer fluid outside of its specified
function and vehicle location.
Adding engine coolant
When adding coolant, make sure it is a 50/50 mixture of engine coolant
and distilled water.When the engine is cool,add the mixture to the
coolant reservoir until the appropriate fill level is obtained.
WARNING:Do not add engine coolant when the engine is hot.
Steam and scalding liquids released from a hot cooling system
can burn you badly. Also, you can be burned if you spill coolant on hot
engine parts.
WARNING:Do not put engine coolant in the windshield washer
fluid container. If sprayed on the windshield, engine coolant
could make it difficult to see through the windshield.
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•Add Motorcraft Premium Gold Engine Coolant or equivalent
meeting Ford specification WSS-M97B51-A1.Refer to
Maintenance product specifications and capacitiesin this chapter.
Note:Use of Motorcraft Cooling System Stop Leak Pellets or an
equivalent product meeting Ford specification WSS-M99B37-B6, may
darken the color of Motorcraft Premium Gold Engine Coolant from
yellow to golden tan.
•Do not add/mix an orange-colored, extended life coolant such
as Motorcraft Specialty Orange Engine Coolant, meeting Ford
specification WSS-M97B44-D, or DEX-COOL
brand with the
factory-filled coolant.Mixing Motorcraft Specialty Orange Engine
Coolant or any orange-colored extended life product such as
DEX-COOL
brand with your factory filled coolant can result in
degraded corrosion protection.
•A large amount of water without engine coolant may be added, in case
of emergency, to reach a vehicle service location. In this instance, the
cooling system must be drained and refilled with a 50/50 mixture of
engine coolant and distilled water as soon as possible. Water alone
(without engine coolant) can cause engine damage from corrosion,
overheating or freezing.
•Do not use alcohol, methanol, brine or any engine coolants
mixed with alcohol or methanol antifreeze (coolant).Alcohol
and other liquids can cause engine damage from overheating or
freezing.
•Do not add extra inhibitors or additives to the coolant.These
can be harmful and compromise the corrosion protection of the engine
coolant.
For vehicles with overflow coolant systems with a non-pressurized cap
on the coolant recovery system, add coolant to the coolant recovery
reservoir when the engine is cool. Add the proper mixture of coolant and
water to the “FULL COLD” level. For all other vehicles which have a
coolant degas system with a pressurized cap, or if it is necessary to
remove the coolant pressure relief cap on the radiator of a vehicle with
an overflow system, follow these steps to add engine coolant.
WARNING:To reduce the risk of personal injury, make sure the
engine is cool before unscrewing the coolant pressure relief cap.
The cooling system is under pressure; steam and hot liquid can come
out forcefully when the cap is loosened slightly.
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